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"Terrible communication (as in: none) regarding the security system registration and the use of the OMO Lavenderia application, which I'd recently had terrible luck with in Porto Alegre and only got working because of a friendly English-speaking resident that I met (BTW, the app is only in Portuguese, but the real problem is that it's terribly user-unfriendly). Another set of owners who think of the customer as nothing but a paycheck and do nothing that would make you feel like a valued guest."

"I liked that security was friendly and patient but didnt like new rules after booking with having guests. Traveling internationally can be difficult and troublesome so having visitors helped me feel safer "

"The staff is very good and they are so nice. Francisco and Karina were super friendly."