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"Nice, clean, beautiful surroundings. "

"The hotel was pleasant and well kept for the most part. The pool could use some maintenance, but it wasn't a big deal. Overall, we enjoyed our stay, but the customer service by the woman in the front office was lacking. Three of the people in our party were leaving at 5am the next morning to hike a volcano. Because breakfast was included in our stay and they wouldn't be there for it, I asked if the kitchen could please give them something simple to take, even just bread, and she said that wasn't possible because the kitchen wouldn't be open that early. The kitchen was open in the evening when I asked her, so someone could've just grabbed some, but she wasn't willing to do that. For a pricey hotel it was disappointing that they couldn't accommodate a very simple request, especially because bread was part of the breakfast plate that's included. The hotel also doesn't allow guests to bring food in from outside to eat in their room. The staff at the bar/restaurant were wonderful and helpful, but the lady at the front desk was quite rude. I also asked for an additional key because we were 4 adults with different plans, but I was told that wasn't possible either. "

"The room was clean but needed some maintenance. The property itself and the amenities (restaurant and pool on site), bike rentals and guides for tours were all very good."

"Quiet q hen l when to sleep and gardening"

"I loved the staff Luis, Antonio ,Carlos,Tony and Saul were the best servers and drivers so friendly and attentive. The room was beautiful but the downside was it was very loud with the peacocks, the rooster, and the massage staff. The rooster and peacock started making noise at 4:30am everyday so that was a down side. I could hear the massage therapist putting out the beds and cleaning early in the morning. The bed also was very hard and I would add towel hangers to the room. Overall, I would definitely come back but I would not stay in Bungalow 9. The food was pretty good and the drinks 10/10. The pool was beautiful, loved the horseback ride, and my gf enjoyed the massage. Very LGBT friendly which is a plus. The excursions were an awesome experience and I did love the jungle gym. Definitely worthwhile ❤️"

"great place enjoyed our stay"

"2 breakfast choice included in stay; good options. Food is good and affordable! Unfortunately I had no hot water my entire stay but it I adjusted quickly. Also WiFi was not great. Property is beautiful though; 2 pools one overlooking the beach and it’s on el zonte beach."

"The place was a little confusing to find but someone came out right away to guide us and help us to our room. Our room was better than we expected with a beautiful view. All the employees there were so nice and attentive. We had a wonderful stay and would definitely return!"

"Great"