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Reviews of Holiday Inn Express & Suites Salisbury, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Salisbury, an IHG Hotel
125 Marriott Circle, Salisbury, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 239 out of 408 reviews" "
Rating 8 - Good. 91 out of 408 reviews" "
Rating 6 - Okay. 34 out of 408 reviews" "
Rating 4 - Poor. 24 out of 408 reviews" "
Rating 2 - Terrible. 20 out of 408 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Donna, Sarasota

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great amenities, room was perfect.
Stayed 1 night in Apr 2024

10/10 Excellent

Lindsey

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Colleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay
Stayed 1 night in May 2024

10/10 Excellent

Audrey, Alpharetta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Areas around closed at 9
Stayed 1 night in Apr 2024
Response from Hotel Staff on 9 May 2024
Thank you for your feedback and staying with us. We look forward to seeing you again soon.

6/10 Okay

Lynn

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Room was clean. Could have used some cups in the bathroom. The breakfast was so so and the indoor pool was slightly green in color and the area had an odd smell - not inviting. Good gym area.
Stayed 1 night in Mar 2024
Response from Hotel Staff on 9 May 2024
Hi Lynn- Please accept our apologies for overlooking the cups and condition of the pool area. Your comments will be shared with our team so the issues can be addressed.

10/10 Excellent

Steven

Business traveller
Great
Stayed 1 night in Feb 2024
Response from Hotel Staff on 9 May 2024
Hi Steven- Thank you for the great score reflecting your stay with us.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and quiet, nice breakfast, wonderful staff. Pool and Exercise rooms perfect
Stayed 5 nights in Feb 2024
Response from Hotel Staff on 9 May 2024
Thank you for the warm feedback about our complimentary hot breakfast. We look forward to your next stay in Salisbury, NC!

4/10 Poor

Jarrad

Stayed 2 nights in Jan 2024
Response from Hotel Staff on 9 May 2024
Hello Jarrad- Thank you for your feedback regarding stay so we can share with our team. We apologize for any inconvenience and promise we will make the necessary corrections.

10/10 Excellent

Michele

Stayed 1 night in Jan 2024
Response from Hotel Staff on 9 May 2024
Thank you for awarding us with a PERFECT SCORE!We look forward to seeing you again soon.

8/10 Good

Patricia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Even being next to a highway we were not overly disturbed with traffic noise
Stayed 4 nights in Jan 2024
Response from Hotel Staff on 9 May 2024
Thank you for sharing your feedback regarding our location. We are happy to hear the interstate traffic was not too loud. We look forward to seeing you again soon.

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in Salisbury
Hotel is clean and well maintained. Staff is very friendly, helpful and professional. Beds are super comfortable, including the sofa bed. 3rd hotel we’ve tried in Salisbury and the best overall by far.
Stayed 7 nights in Dec 2023
Response from Hotel Staff on 9 May 2024
We truly appreciate your vote as The Best in Salisbury, NC and look forward to seeing you again.

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Staff on 9 May 2024
Thank you for the wonderful score! We look forward to seeing you on your next trip to Salisbury, NC.

10/10 Excellent

Regina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice experience staying at the holiday inn the only thing I had a problem with was that the elevator was out of order but other than that the experience was great
Stayed 3 nights in Dec 2023
Response from Hotel Staff on 9 May 2024
Hello valued guest, we are happy to announce the elevators have been repaired and are up and running. We apologize for the inconvenience this caused.

10/10 Excellent

Travis

Stayed 1 night in Dec 2023

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Bryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay - clean rooms
Stayed 2 nights in Dec 2023

2/10 Terrible

Anna

Disliked: Staff & service
Stayed 2 nights in Dec 2023

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

nancy, norfolk

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Hotel was extremely noisy, no heat in hallways, broken and patched sink and tub, no entrance hall lighting that worked, dirty, shower curtain wasnt long enough for tub. Staff was friendly and breakkfast was good. For a newer hotel, it was in poor shape. It appeared that nearly all electrical panels (bathroom, hall and even 3rd floor elevator) had been hit, as they were offset). It was even difficult to turn on bathroom. Its not what id expect to see in a Holiday Inn Express. The pool area was cold and water appeared dark and cloudy. We opted not to swim. I took pictures of my complaints.
Stayed 1 night in Dec 2023

10/10 Excellent

Deborah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Updated and clean
The hotel was a surprise to us because it was nicer than we thought it would be. It has been re-modeled or updated lately and it was very clean, the people working there were friendly. Even the elevators were redone, the walls were not banged up, new flooring. The halls too. New rugs, the walls were not banged up, no bad smells, our room was the same.
Stayed 1 night in Dec 2023

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Dec 2023

10/10 Excellent

Noman

Stayed 1 night in Nov 2023

4/10 Poor

Ana

Stayed 1 night in Nov 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Hayes

Liked: Staff & service
Hotel is a bit dated, but was a very convenient stay!
Stayed 2 nights in Nov 2023

10/10 Excellent

Justin

Stayed 1 night in Nov 2023

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Georgia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Extremely loud by highway. Need better insulation and windows. Bathroom old. Walls thin
Stayed 1 night in Nov 2023

2/10 Terrible

Latoya

Travelled with family
Stayed 1 night in Oct 2023

4/10 Poor

Asia

Disliked: Cleanliness
Stayed 1 night in Oct 2023

4/10 Poor

Kenneth

Liked: Cleanliness, property conditions & facilities
Good experience!
Stayed 1 night in Oct 2023

10/10 Excellent

Gene

Liked: Amenities
All good!
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Fit exactly what I needed. Will use again. Staff was very nice.
Stayed 2 nights in Oct 2023

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stop over - staff extremely friendly
Stayed 1 night in Sep 2023

10/10 Excellent

Aldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean service and helpful staff
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check-in was quick. Staff was friendly and helpful. Room was clean.
Stayed 1 night in Sep 2023

10/10 Excellent

Cheryl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Sangeeta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff! Breakfast choices were great!
Stayed 1 night in Aug 2023

10/10 Excellent

Jack

Stayed 2 nights in Aug 2023

8/10 Good

Jesenia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Jacquelyn

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Great stay.
The hotel was very clean and up-kept. The cleaning staff were very kind and lovely ladies to talk to. The lobby was extremely hot which made it hard sit and enjoy the wonderful breakfast they provide. Hats off to the ladies feeding so many guest. I would stay here again even though our check in process was long and very disorganized. Our room was cozy and clean.
Stayed 3 nights in Jul 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
very clean quiet
Stayed 1 night in Jul 2023

10/10 Excellent

Mary Ruth

Stayed 1 night in Jul 2023

10/10 Excellent

Cordell

Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect for our family
Stayed 1 night in Jul 2023

10/10 Excellent

Regina

Stayed 2 nights in Jul 2023

8/10 Good

Chace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023