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Reviews of Super 8 by Wyndham Henrietta/Rochester Area

2 out of 5
Super 8 by Wyndham Henrietta/Rochester Area
1000 Lehigh Station Rd, Henrietta, NY

Reviews

6.4
Rating 10 - Excellent. 210 out of 1002 reviews" "
Rating 8 - Good. 251 out of 1002 reviews" "
Rating 6 - Okay. 203 out of 1002 reviews" "
Rating 4 - Poor. 163 out of 1002 reviews" "
Rating 2 - Terrible. 175 out of 1002 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Heather, Kansas City

Travelled with partner
Disliked: Amenities, property conditions & facilities
NO elevator.
Stayed 1 night in May 2024

8/10 Good

Jer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and affordable hotel with a lot of space. Great experience.
Stayed 1 night in May 2024

10/10 Excellent

Breanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and safe. Great breakfast
Stayed 2 nights in May 2024

10/10 Excellent

Shyasia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

2/10 Terrible

Dianna

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms stuff on walls, doors, and doorways. Burn holes on bed. Smoke smell even though it was non smoking. No hand soap in bathroom, and plumbing equipment broken. Continental breakfast al laugh. Coffee, cereal or waffle with spoiled fruit. No napkins so I asked and the gentleman tossed a box of tissues on my table. Please don’t go. Highway robbery for a dump
Stayed 4 nights in May 2024

10/10 Excellent

John

Very good stay
Stayed 1 night in May 2024

10/10 Excellent

Kaela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 3 nights in May 2024

10/10 Excellent

Nika

Liked: Cleanliness, staff & service, property conditions & facilities
s
Stayed 1 night in May 2024

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean breakfast
Stayed 1 night in Mar 2024

6/10 Okay

Rosa

Business traveller, Travelled with partner
Disliked: Amenities
Breakfast was dismal since all that was offered was toast, cold cereal, waffles, yogurt, and a piece of fruit. No decaff tea. We went out for breakfast every morning of our stay. There are No Smoking signs on either side of the front door, yet the staff and guests stand next to these signs to smoke.
Stayed 2 nights in May 2024

4/10 Poor

Kelly

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not enough towels for 3 people. Pillows are sooo outdated. Itchy when we get in bed under blankets. TV not working. Roku fire I refuse sign in my account on it. No explanation about down payments online until I arrived - they charged us the nights we planned sleep there not at the end of the last day
Stayed 2 nights in Apr 2024

8/10 Good

frank

Stayed 1 night in Apr 2024

10/10 Excellent

martha, randolph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Robin on 19 Apr 2024
Thank you so much for your stay and for choosing Super 8 by Wyndham.

6/10 Okay

Yogesh

Travelled with family, Business traveller
Disliked: Property conditions & facilities
breakfast is included but coffee and juice machine do not work no alternative arrangement. seen. the waffle dough is of lower quality and you can feel this as you eat it.
Stayed 1 night in Apr 2024

6/10 Okay

Joseph

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Robin on 19 Apr 2024
Thank you so much for your stay and for choosing Super 8 by Wyndham.

10/10 Excellent

Paulina

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The place was super clean, quiet and it was very pleasant to stay! I would recommended for anyone!
Stayed 1 night in Apr 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My Room was clean and comfortable... not too big, not too small... it had it all the right amenities I needed. And the bed was nice and comfortable with good linens and pillows. It was a good stay and the staff was friendly. This location is also quite good... lots of businesses around and only about 15mins from downtown. I recommend this hotel.
Stayed 2 nights in Apr 2024

8/10 Good

Andre St

Travelled with partner
Good location easy access
Stayed 1 night in Apr 2024
Response from Robin on 10 Apr 2024
Thank you for taking the time to share your feedback

8/10 Good

Kelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Really would have liked to have had adequate breakfast available. We know it was a busy time but if all your rooms were full at premimium rates, it would have been appreciated if you had adequate amount of juice and a working coffee machine. Had to go to front desk to obtain toilet paper for our room.
Stayed 2 nights in Apr 2024
Response from Robin on 9 Apr 2024
Thank you for taking the time to share your feedback

10/10 Excellent

Julio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 3 nights in Mar 2024
Response from Fatima on 4 Apr 2024
We thank you so much for choosing Super 8 by Wyndham.

6/10 Okay

David

Travelled with family
Liked: Cleanliness, staff & service
Staff was cordial. Breakfast was typical. Rooms were clean. What I didn't understand is that it is a "non-smoking" facility. Yet, due to the continuous smoking of marijuana being allowed in the rooms, not only did it fill the hallways, it came in to my room as well. It is supposed by those that don't engage in smoking, whether tobacco or other substance, that smoking would be prohibited. If not, it's good to know, so that I can filter out facilities that allow smoking.
Stayed 2 nights in Mar 2024
Response from Robin on 5 Apr 2024
Thank you for taking the time to share your feedback

4/10 Poor

Lonnie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stairs and hallways unclean, trash outside of building, seemed to be many men/workers staying at property??? breakfast was very sparse - juice machine out of order, house keeping only came one time during 3 night stay.
Stayed 3 nights in Mar 2024

10/10 Excellent

Jim

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Good area I've stayed there many times.
Stayed 1 night in Mar 2024

10/10 Excellent

Aamir, Mississauga

Stayed 1 night in Mar 2024
Response from Robin on 19 Apr 2024
Thank you so much for your stay and for choosing Super 8 by Wyndham.

2/10 Terrible

Duane

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Witnessed a woman being attacked right in the lobby of the hotel. It took police 20 minutes to arrive. Very disturbing that staff would allow such things to happen.
Stayed 3 nights in Mar 2024
Response from Robin DePoty on 22 Mar 2024
I'm sorry to here that but I don't recall this incident I think you may be reveiwing the wrong property

10/10 Excellent

Dipika

Stayed 1 night in Mar 2024
Response from Fatima on 4 Apr 2024
Thank you so much for your stay and for choosing Super 8 by Wyndham.

10/10 Excellent

DEZIREE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Robin on 10 Mar 2024
Thank you for taking the time to share your feedback

10/10 Excellent

Amarilis

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Loved the
Response from Robin on 10 Mar 2024
Thank you for taking the time to share your feedback

4/10 Poor

Thomas

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Trash in rear parking lot kinda says everything you need to know.
Stayed 10 nights in Feb 2024

8/10 Good

Belinda

Stayed 3 nights in Feb 2024

8/10 Good

sherry

Travelled with family
Liked: Cleanliness, staff & service
I enjoyed My visit. However, I noticed stains on the blankets and one sheet. I will visit again in a few months.I hope they'll have bought new bedding by summer.
Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service
Cost-effective stay will return
You get what you pay for I have no complaints it was clean quiet breakfast filled my belly very convenient
Stayed 1 night in Feb 2024

4/10 Poor

Carol Ann

Disliked: Cleanliness, property conditions & facilities
The room looked updated but, no hot water, safety latch broken, heater didn't work properly, breakfast items were stale, we booked for 2 nights but our cards were turned off after one and had to get cards reprogrammed, bottles in our shower were empty. We have stayed here a year ago but since then things have gone down hill. People at front desk were very friendly.
Stayed 2 nights in Feb 2024

8/10 Good

raymond

Stayed 1 night in Feb 2024

10/10 Excellent

Noemi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Friendly staff made me fell like we was family love it breakfast delicious and yes I will come back when come visit Rochester thanks
Stayed 1 night in Feb 2024
Response from Robin on 2 Mar 2024
Thank you for your kind words and positive feedback. We are delighted to hear that you experienced good services and professionalism during your stay. Providing excellent service is our priority, and we appreciate your recognition of our efforts.

6/10 Okay

Stephen

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Corinne

Stayed 1 night in Feb 2024

2/10 Terrible

Labria

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Stayed 1 night in Feb 2024

10/10 Excellent

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Continental breakfast was great.. my kids enjoyed making the waffles.
Stayed 2 nights in Feb 2024
Response from r on 2 Mar 2024
Thank you for your kind words and positive feedback. We are delighted to hear that you experienced good services and professionalism during your stay. Providing excellent service is our priority, and we appreciate your recognition of our efforts.

10/10 Excellent

Belinda

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 8 nights in Jan 2024

6/10 Okay

Jeffery

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Time for bathroom rennovations to happen
The bathroom ceilings are falling apart. the showers look like crap. Fix the wall papers and stop making it look like a dump. As often as I stay there, always issues with something.
Stayed 1 night in Feb 2024

10/10 Excellent

JOSE R

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, and very professional
Stayed 1 night in Feb 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Robin DePoty on 5 Feb 2024
Thank you for your kind words and positive feedback. We are delighted to hear that you experienced good services and professionalism during your stay. Providing excellent service is our priority, and we appreciate your recognition of our efforts.If there are any specific aspects of your experience that stood out to you, or if there's anything we can do to further enhance your future stays, please feel free to share your thoughts. We value your feedback and are committed to continuously improving our services.It was a pleasure hosting you, and we look forward to the opportunity to welcome you back in the future.Thank you once again for your positive feedback.

4/10 Poor

Donald

Liked: Staff & service
Every night the fire alarm wpuld go off
Stayed 7 nights in Jan 2024
Response from Guest Relations Manager on 1 Feb 2024
Thank you for sharing your feedback regarding your recent stay. I apologize for any inconvenience caused by the fire alarm going off every night. Your comfort and safety are our top priorities, and it's disheartening to hear that this issue affected your experience.I assure you that we take matters of safety seriously, and I have immediately alerted our maintenance team to investigate and address the recurring fire alarm incidents. Your feedback is crucial in helping us identify and resolve issues promptly, and I appreciate you bringing this to our attention.We value your input, and we are committed to ensuring a more comfortable experience for our guests.Once again, I apologize for the inconvenience, and we appreciate your understanding as we work to address this matter.

10/10 Excellent

JOSE R

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good services, and very professional
Stayed 1 night in Jan 2024
Response from Guest Relations Manager on 1 Feb 2024
Thank you for your kind words and positive feedback. We are delighted to hear that you experienced good services and professionalism during your stay. Providing excellent service is our priority, and we appreciate your recognition of our efforts.If there are any specific aspects of your experience that stood out to you, or if there's anything we can do to further enhance your future stays, please feel free to share your thoughts. We value your feedback and are committed to continuously improving our services.It was a pleasure hosting you, and we look forward to the opportunity to welcome you back in the future.Thank you once again for your positive feedback.

10/10 Excellent

Rachel

Stayed 1 night in Jan 2024

2/10 Terrible

Lakisha

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Guest Relations Manager on 25 Jan 2024
Thank you for sharing your feedback, and I want to express my sincere apologies for the dissatisfaction you experienced during your recent stay. Your comfort and satisfaction are our top priorities, and I regret that we did not meet your expectations.To better understand your concerns and address any specific issues you encountered, could you please provide additional details or share specific aspects of your stay that led to the 1 out of 5 rating? Your input is crucial in helping us identify areas for improvement, and we are committed to taking corrective measures. Your feedback is invaluable, and we hope to have the opportunity to make amends during a future stay.Once again, I apologize for any inconvenience, and we appreciate your understanding as we work to enhance our services.

4/10 Poor

rodney

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Reason being for scores is room was very cold.Property had room temperature on a set mode.Meaning temperature in room wouldn’t go past 51 for room with temp being 18 degrees outside.Which had the floors in room freezing.Wood vinyl type material.Also room had no remote for tv.On top of it smoke detector chirped the entire time there due to dying batteries.Room’s next to me had guests going in and out all night with doors slamming.Won’t stay again.
Stayed 1 night in Jan 2024
Response from Guest Relations Manager on 22 Jan 2024
I want to express my sincere apologies for the discomfort and inconvenience you experienced during your recent stay at our hotel. It's disheartening to hear about the issues you encountered, and I want to assure you that we take your feedback seriously.I apologize for the temperature control issues in your room and the discomfort caused by the cold floors. Additionally, the lack of a TV remote, the chirping smoke detector, and the disturbances from neighboring rooms are not reflective of our usual standards, and I am truly sorry for the negative impact on your stay.To address these issues, I have personally shared your feedback with our maintenance team to ensure that temperature controls are functioning correctly and that any maintenance or battery replacement needs are promptly addressed.Your feedback is invaluable, and we are committed to making the necessary improvements to prevent similar occurrences in the future.Once again, I apologize for the inconveniences you faced, and we appreciate your understanding as we work diligently to address these concerns.

6/10 Okay

Carissa

Travelled with family
Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Guest Relations Manager on 22 Jan 2024
Thank you for taking the time to share your feedback on your recent stay with us. We appreciate your honesty and the overall rating of 6 out of 10.Your satisfaction is our priority, and we are keen on improving our services based on your input. If there are specific details or concerns you'd like to share regarding your stay, please feel free to provide additional information. We value your feedback and use it to make necessary improvements.Thank you for choosing our hotel, and we hope to have the opportunity to better meet your expectations during a future stay.

8/10 Good

Jackie

Stayed 1 night in Aug 2023
Response from Guest Relations Manager on 18 Jan 2024
Thank you for sharing your feedback, and we appreciate your overall rating of 8 out of 10 for your recent stay with us.Your satisfaction is important to us, and we would like to better understand your experience. If there are specific details or concerns you'd like to share regarding your stay, please feel free to provide additional information. Your input is valuable as we continually strive to enhance our services.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for another stay.