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Reviews of Hampton Inn & Suites Rochester Downtown

2.5 out of 5
Hampton Inn & Suites Rochester Downtown
101 South Union Street, Rochester, NY

Reviews

9.6

Exceptional

Rating 10 - Excellent. 152 out of 176 reviews" "
Rating 8 - Good. 13 out of 176 reviews" "
Rating 6 - Okay. 5 out of 176 reviews" "
Rating 4 - Poor. 5 out of 176 reviews" "
Rating 2 - Terrible. 1 out of 176 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful new hotel in a clean peaceful downtown area. Close in walking distance to many activities. will return next year again. problem with browser all choices above are excelent.
Stayed 3 nights in May 2024

10/10 Excellent

Stacie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely neighborhood
Stayed 1 night in May 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. Staff was extremely helpful with a questions we had. Breakfast was great. Not your average continental breakfasts. Bar and food options we good as well. Walking distance to a lot of sites and restaurants if we didn’t want to eat at hotel. Rooms were spacious, clean and very comfortable. Will stay here again when back in town
Stayed 1 night in May 2024

10/10 Excellent

Mrs.Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very nice workers
Stayed 1 night in Feb 2024

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot!
Stayed 1 night in May 2024

10/10 Excellent

Tamara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Directly across the street from the Strong Museum which was the purpose of our stay. The hotel is new and clean. Staff was pleasant and the in house restaurant served decent food and strong drinks. This hotel will be my go to the next time I visit Rochester.
Stayed 3 nights in Apr 2024

10/10 Excellent

Marianne

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Loved having the Strong museum next door. The only negative is that the bathtub was very very slippery making showering a challenge.
Stayed 1 night in Apr 2024

10/10 Excellent

Indhira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and comfortable.
Stayed 1 night in Apr 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, quick check in
Stayed 1 night in Apr 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Melissa, east setauket

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was attentive and friendly. The place was immaculate.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Apr 2024

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable and easy
Stayed 4 nights in Apr 2024

10/10 Excellent

Nastia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean room, breakfast included
Stayed 1 night in Apr 2024

10/10 Excellent

Sarah

Stayed 1 night in Apr 2024

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Amanda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice and clean with just enough room. The pool was rather murky (def needed to be shocked) but it was the perfect depth (very shallow throughout). Like ups for waffles was very long - maybe have a French toast or pancake in the buffet to reduce this line. Otherwise very good location for the children's museum and has all necessities
Stayed 1 night in Mar 2024

8/10 Good

YIN WAI REBECCA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Wai

Travelled with family and small children
Liked: Amenities
The hotel is next door to the Strong Museum of Play.
Stayed 3 nights in Mar 2024

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, great location next to the Play Museum. Very clean and easy parking.
Stayed 1 night in Mar 2024

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were very helpful and knowledgeable. Check in was easy and Elmetrus and Maylee went above and beyond in taking care of us during our stay. When we mentioned that we needed to know how to get to Blue Cross Arena for a lacrosse and hockey game, Elmetrus offered to drive us in the hotel shuttle van herself AND she came to get us after the game when we called her. Maylee gave us excellent suggestions for meals (she suggested the hotel restaurant) but we wanted to explore the neighbourhood. I would absolutely recommend this hotel to anyone coming to the downtown Rochester area. The Strong Museum of Play is right across the street too!
Stayed 2 nights in Mar 2024

4/10 Poor

Yongshu

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
Found hair in the bathtub when first enter the bathroom. The room was very noisy, can hear clearly that upstairs and next door was playing on their TV, kids and parents screaming after 11am from upstairs, and outside traffic engine sound very loud.
Stayed 1 night in Mar 2024
Response from Kevin on 22 Mar 2024
Dear YongshuThank you for sharing your feedback on your recent stay with us. We are so sorry it was not what you expected and less than satisfactory. Please feel free to reach out to me directly so we can improve for future visits.Thank youKevin R GM

8/10 Good

Samantha

Travelled with family and small children
Liked: Cleanliness, staff & service
There was barely any water pressure in the shower (room 317). The pool appeared to be very foggy and creates the appearance of dirty water. No wifi available during my stay Suggestion: have two waffle makers as this was a popular breakfast station in the morning Staff was very friendly and room service was quick. Loved how clean the facilities were.
Stayed 1 night in Mar 2024

6/10 Okay

Wenjun

Travelled with family
Liked: Cleanliness, staff & service
The room was clean. Location is great. However the swimming pool was small and cold. There was also chipped tile at the bottom that scratched my son's foot.
Stayed 1 night in Mar 2024
Response from Kevin on 16 Mar 2024
Dear WenjunThank you for the feedback regarding your recent visit. We are so glad you found the hotel location and Cleanliness to a high level. We are disappointed that you the pool small and cold. We do keep the water temp at 84 degrees and air temp in the mid 70's. Sometime when the air temp is less than water temp it can make it feel colder than it is. We will have all thos numbers checkedThank you again and we look forward to your next visit.Kevin Rosdahl GM

6/10 Okay

Jan

Stayed 2 nights in Mar 2024
Response from Kevin on 16 Mar 2024
Dear JanThank you for sharing your recent experience with us. Please let us know what we could have done to earn a 4 or 5.Thank you againkevin Rosdahl

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay with children. Entire property was very clean. Perfect breakfast options for children.
Stayed 1 night in Mar 2024

8/10 Good

Ana

Stayed 2 nights in Mar 2024

10/10 Excellent

Tiia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the museum of play
Stayed 1 night in Mar 2024

10/10 Excellent

Malaina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful facility and employees were excellent. Would definitely return in the future.
Stayed 1 night in Feb 2024

10/10 Excellent

Sheila

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When checking into hotel the staff at the front desk Tanner and Shana was so friendly and polite and helpful
Stayed 1 night in Mar 2024

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service
Stayed 2 nights in Mar 2024

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities and outstanding staff! Perfectly situated next to Strong Museum of Play.
Stayed 1 night in Mar 2024

10/10 Excellent

Laura

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, new, rooms are spacious. Check in desk was great and allowed us to check in early when rooms were available! Most definitely will come back and highly recommend for all of our friends and family
Stayed 1 night in Mar 2024

10/10 Excellent

Glenn, Hamburg

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Close to the Strong museum.
Stayed 1 night in Feb 2024

10/10 Excellent

Joseph

Stayed 1 night in Feb 2024

10/10 Excellent

Deanna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next door to strong museum of play! Nice pool for the kids. Hot breakfast a nice touch!
Stayed 3 nights in Feb 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
This property was very clean...adequate breakfast. Parking was difficult...mot enough spaces.
Stayed 1 night in Feb 2024

2/10 Terrible

Richard

Stayed 1 night in Feb 2024
Response from Kevin on 22 Mar 2024
Dear RichardWe are so sorry to hear about your less than satisfactory Experience with us. We would love to hear more about your experience with us so we can improve for future stays.Please feel free to contact me directly at the hotel.Kevin R GM

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was super clean! Breakfast was great. Check-in was a breeze. Also I liked that you need your door key to access your floor, no one can walk off the streets.
Stayed 2 nights in Feb 2024

4/10 Poor

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice, but it's location doesn't lend itself to exploring any areas of Interest in Rochester, and after some driving around, I realized the city itself is mainly void of anything of interest, and quite frankly, no one should really ever come here for any reason at all.
Response from Kevin R on 23 Feb 2024
Dear JamesThank you for sharing your recent experience with us. I am so glad you enjoyed the hotel and our customer service. I case you come back to Rochester we have many great places to Experience.Right next door us the largest toy and play museum in the country called Strong Museum of Play. The Founder of Eastman Kodak's residence is within walking distance. The High Falls area is 1.5 miles away and has a beautiful walkway bridge over the river so you can look directly at the falls. The Susan B Anthony House is here. Also, there are many great Restaurants and Bars close by,Hopefully you give Rochester another chance.If possible, could you rate you experience based on the hotel only?Thank you

10/10 Excellent

antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nice property. Only nit to pick is the pool could’ve been warmer
Stayed 2 nights in Feb 2024

10/10 Excellent

Jonathan

Stayed 2 nights in Feb 2024

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

CHIANHUI, Columbia

Liked: Cleanliness, property conditions & facilities
Except their mentions airport shuttle service, it is good property to stay.
Stayed 2 nights in Feb 2024

10/10 Excellent

Andrew, WALL

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean new hotel. Great breakfast.
Stayed 1 night in Jan 2024

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Great complimentary breakfast , super clean and modern. Only negative would be that the indoor wasn’t warm enough for anyone in our party to use
Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
This hotel was excellent for a family trip to the Strong National Museum of Play. It's right across the street so the location can't be any better. The rooms were clean, comfortable, and modern. The gym was well stocked and the pool was nice though definitely too shallow if you were hoping to do laps. Breakfast was delicious and had a great selection. We really have no complaints, especially for the price. Recommended!
Stayed 2 nights in Feb 2024

10/10 Excellent

Ambra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food in the restaurant was exquisite pricey but worth it. The property was well maintained and my room was perfect. Will definitely revisit.
Stayed 1 night in Feb 2024