Exterior

Reviews of Courtyard by Marriott Rochester Downtown

3 out of 5
Courtyard by Marriott Rochester Downtown
390 East Avenue, Rochester, NY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 127 out of 161 reviews" "
Rating 8 - Good. 23 out of 161 reviews" "
Rating 6 - Okay. 3 out of 161 reviews" "
Rating 4 - Poor. 1 out of 161 reviews" "
Rating 2 - Terrible. 7 out of 161 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

William

Stayed 4 nights in Mar 2024
Response from Rich C. on 22 May 2024
Thank you for your feedback and for choosing to stay with us! We're glad to see you had a positive experience.If you have any specific suggestions or additional feedback that could help us improve, please feel free to share. We value your input and strive to make each stay even better.We hope to welcome you back in the future. Safe travels!

10/10 Excellent

Shaohua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Rich C. on 21 May 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Brock

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Rich C. on 6 May 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Laura

Stayed 1 night in May 2024
Response from Rich C. on 24 May 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Maria

Travelled with partner
Super clean property with friendly staff. Nice large rooms with in room microwave.
Stayed 4 nights in Apr 2024
Response from Rich C. on 17 Apr 2024
Thank you so much for your kind review! We're thrilled to hear that you enjoyed your stay with us and that you found our property to be super clean with friendly staff. It's wonderful to know that you appreciated the spacious rooms and the convenience of having a microwave in your room.Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If you need any assistance or have any special requests for your next visit, please don't hesitate to let us know.

2/10 Terrible

Katarina

Disliked: Cleanliness
Terrible experience and service
Stayed 3 nights in Mar 2024
Response from Rich C. on 1 Apr 2024
We're deeply sorry to hear that your experience fell short of expectations during your recent stay with us. Providing exceptional service and ensuring our guests' satisfaction are our top priorities, and we regret that we failed to meet your needs on this occasion.We would greatly appreciate any additional feedback you could provide regarding the specific issues you encountered during your stay. Your insights will be invaluable as we work to address any shortcomings and improve the overall guest experience.Please know that your satisfaction is of the utmost importance to us, and we sincerely apologize for any inconvenience or disappointment you experienced. If there is anything further we can do to assist you or if you would like to discuss your stay in more detail, please do not hesitate to reach out to us directly.We hope to have the opportunity to welcome you back in the future and demonstrate the high level of service and hospitality that we strive to provide to all of our guests.

10/10 Excellent

Danny, Chesterfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay so far.
Stayed 1 night in Mar 2024
Response from David Yaw - AGM on 30 Mar 2024
Dear Danny, Thank you for the amazing review! We are thrilled that your stay was an excellent one and cannot wait to share your feedback with our team! Warm Regards, David Yaw - AGM

2/10 Terrible

Loc

Stayed 1 night in Mar 2024
Response from David Yaw - AGM on 30 Mar 2024
Dear Loc,Thank you for providing us with your feedback. We are very disheartened to see that your stay experience fell sort of the mark. We would welcome an opportunity to speak with you further as to what happened during your stay to leave such a negative impression. Sincerely, David Yaw - AGM

10/10 Excellent

Kenyatte

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely recommend this hotel
Stayed 2 nights in Mar 2024
Response from Rich C. on 5 Mar 2024
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

10/10 Excellent

Kiranpreet

Liked: Cleanliness, staff & service, property conditions & facilities
Great property! I am happy to stay here again and again. Amazing staff & cleaniness. By far the best Marriott I have ever stayed. Very warm and modern touch .
Stayed 1 night in Feb 2024
Response from Rich C. on 22 Feb 2024
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

10/10 Excellent

Ayzik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from David Y - AGM on 20 Feb 2024
Dear Ayzik, Thank you for taking the time to provide us with your feedback! We are beyond thrilled that your stay was such an amazing one! We hope that your travels bring you back our way again soon. Warm Regards, David Y - AGM

10/10 Excellent

Kristie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Rich C. on 12 Feb 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Primali

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Feb 2024
Response from Rich C. on 5 Feb 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

8/10 Good

Justin

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Rich C. on 25 Jan 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Celia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this hotel because it was near the Auditorium Theater, where we had tickets for a show. The staff could not have been more pleasant and helpful. When we had a little trouble with transportation, they helped us get an Uber. The room was clean and comfortable, and the made-to-order breakfast in the morning was delicious. We would absolutely stay here again.
Stayed 1 night in Jan 2024
Response from Rich C. on 8 Jan 2024
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

10/10 Excellent

alyssa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay in the king suite, plenty of room to spread out!
Stayed 5 nights in Dec 2023
Response from Rich C. on 2 Jan 2024
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

10/10 Excellent

Shannon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable hotel! Would definitely stay again!
Stayed 1 night in Dec 2023
Response from Rich C. on 18 Dec 2023
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

10/10 Excellent

John

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Rich C. on 18 Dec 2023
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Dixon

Liked: Cleanliness, staff & service, property conditions & facilities
We had a very nice stay with no problems.
Stayed 3 nights in Dec 2023
Response from Rich C. on 13 Dec 2023
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Robyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to many things
Stayed 1 night in Dec 2023
Response from Rich C. on 12 Dec 2023
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Kancy

Stayed 1 night in Oct 2023
Response from Rich C. on 20 Nov 2023
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Rowena

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must stay there
Great place to stay and located near manhattan square in Rochester.
Stayed 4 nights in Nov 2023
Response from Rich C. on 10 Nov 2023
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Liked being near cultural areas.
Stayed 4 nights in Nov 2023
Response from Rich C. on 6 Nov 2023
Thank you for your feedback and for rating us 4 out of 5. We're glad to hear that you enjoyed being near cultural areas during your stay.Your satisfaction is important to us, and we hope to have the opportunity to serve you again in the future. If there are any specific suggestions or requests to make your next visit even better, please don't hesitate to let us know. Thank you for choosing us for your accommodations, and we look forward to welcoming you back.

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable
Hotel was clean and comfortable, but noisy. The street noise was surprising.
Stayed 2 nights in Oct 2023
Response from Rich C. on 23 Oct 2023
Thank you for your feedback and for rating us 8 out of 10. We're glad to hear that you found our hotel to be clean and comfortable.However, we apologize for the unexpected street noise that you experienced during your stay. We understand the importance of providing a peaceful environment for our guests, and your feedback about the noise is important. We'll look into ways to minimize such disturbances to ensure a more restful experience for future guests.Your satisfaction is important to us, and we hope to have the opportunity to serve you again in the future. If there are any specific suggestions or requests to make your next stay even better, please don't hesitate to share them. Thank you for choosing us for your accommodations.

10/10 Excellent

Cheryl

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to restaurants and theatre.
Stayed 2 nights in Oct 2023
Response from Rich C. on 11 Oct 2023
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Laurianne

Stayed 1 night in Sep 2023
Response from Rich C. on 23 Oct 2023
Thank you for your 5 out of 5 rating! We appreciate your positive feedback, and we're pleased to know that you had a great experience during your stay with us. If you have any specific comments or suggestions to share to make your next visit even better, please don't hesitate to let us know. Your satisfaction is important to us, and we look forward to serving you again in the future.

10/10 Excellent

Aisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was easily accessible and the staff was great.
Stayed 1 night in Sep 2023
Response from Rich C. on 11 Sep 2023
Thank you so much for your 5-star/Exceptional rating! We are so happy to hear that our team went above and beyond to make your stay comfortable! Our team is passionate about creating memorable moments for our guests, and we're glad that you appreciated it. We hope to see you again in the future. Thanks again!

8/10 Good

Patty

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was so much noise from the room above us at 2am that it shook the sprinkler cover off from the ceiling. It startled my whole family. The hotel was very good about handling the situation.
Stayed 1 night in Aug 2023
Response from David Yaw - AGM on 2 Sep 2023
Dear Patty, Thank you for taking the time to provide us with your feedback. We were very sorry to hear about the noise issues that arose during your stay. We very happy to see though that our staff was able to handle the issue and resolve it quickly. We hope that your travels bring you back our way again soon. Warm Regards, David Yaw - AGM

2/10 Terrible

vly

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay 3 night hotel 4 people but bathroom is curtain after shower bathroom is all over water I asked many time no body help to change to room I look at other room shower area glass cover no water come out I’m asking refund but hotel is refuse to refund if you stay hotel first look bathroom are if they curtain don’t book it no stuff to clean we used towel towel to clean I’m going to 1 star this hotel courtyard by Marriott hotel downtown rochester Ny
Stayed 3 nights in Aug 2023
Response from David Yaw - AGM on 29 Aug 2023
Dear Vly,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Housekeeping leadership team to ensure the necessary guidelines are in place and reviewed to prevent the wrong shower curtain from being put in the bathroom in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,David YawAGM

10/10 Excellent

Franco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is fantastic and very friendly also respectful!!
Stayed 1 night in Aug 2023
Response from David Yaw - AGM on 23 Aug 2023
Dear Franco,Thank you for the amazing review! We are beyond thrilled your stay was a great one and cannot wait to share the news with our staff! Warm Regards, David Yaw - AGM

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable area
Stayed 1 night in Aug 2023
Response from Desirae F. on 6 Aug 2023
We are thrilled to know that our location gave you the freedom to roam our small town of Rochester, New York. Thank you so much for your review and hope to see you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our room 301, overlooking the park and we we’re happy the window could open a few inches. The room was lovely and very comfortable. Two complaints: 1) The room and the hotel areas have too much deodorizer throughout the hotel-almost made me nauseated at checkin. 2) the prices at your food/drink counter downstairs were a bit ridiculous-like being in NYC
Stayed 3 nights in Jul 2023
Response from Desirae F. on 25 Jul 2023
Thank you so much for your review. We will take your feedback into deep consideration.

8/10 Good

Harshjot Singh

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall good experience
Stayed 1 night in Jul 2023
Response from Desirae F. on 21 Jul 2023
Thank you so much for your review. We look forward to your next stay.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and impressive hotel right in the middle of everything. I will absolutely stay here again.
Response from Desirae F. on 20 Jul 2023
Thank you so much for you review. We hope to see you again in the near future.

10/10 Excellent

cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Desirae F. on 20 Jul 2023
Thank you so much for your review. We look forward to you staying with us again.

10/10 Excellent

Sue

Travelled with partner
Really enjoyed the outdoor fire pit and patio.
Stayed 1 night in Jul 2023
Response from Desirae F. on 17 Jul 2023
Thank you so much for your review. We are so happy you enjoyed our fire pit and outdoor patio. We look forward to you staying with us again in the near future.

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again!
We stayed a couple of nights and went to a minor league game and the strong museum. The hotel was close to everything! It was very clean, smelled great and the staff was very nice. We would stay again!
Stayed 2 nights in Jul 2023
Response from Desirae F. on 9 Jul 2023
Thank you so much for your review. We are happy to know our hotel exceeded your expectations.

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Reliably tidy and well-kept.
Stayed 1 night in Jun 2023
Response from Desirae F. on 30 Jun 2023
Thank you so much for your feedback. The housekeeping team takes great pride in cleanliness and making sure all guest are completely comfortable. Thank you so much for choosing us for your stay.

8/10 Good

Xiao Hang

Stayed 2 nights in Jun 2023
Response from Desirae F. on 9 Jul 2023
Thanks for your review so happy our hotel could provide you with great service.

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Marriott Rochester Downtown is reliable great all around.
Stayed 2 nights in Jun 2023
Response from Desirae F. on 15 Jun 2023
Thank you so much for your review. We look forward to you staying with us again. Have a great day!

8/10 Good

Jeremy

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great location but needs better customer service
The hotel is new, very clean and good sized room in a great location. The staff are not really ready yet, customer service leaves a-lot to be desired
Stayed 1 night in Jun 2023
Response from David Yaw - AGM on 7 Jun 2023
Dear Jeremy,Thank you for taking the time to provide us with your feedback. We are happy to hear that the hotel itself made a wonderful impression on you. We are disheartened however that our staff did not leave an equally positive memory. Rest assured your feedback will be taken to heart and used to help improve the wonderful service we strive to deliver. Warm Regards, David Yaw - AGM

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent check in experience and the hotel is very clean.
Stayed 1 night in May 2023
Response from Desirae F. on 1 Jun 2023
Thank you so much Paul for your review. Our Housekeeping team takes great pride and time ensuring a beautiful clean environment. The front desk team does their best to make each and every check in process as easy and efficient as possible.

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
clean and well maintained
Stayed 1 night in May 2023
Response from Desirae F. on 29 May 2023
Thank you so much for your review. Hope to have you staying with us again in the near future.

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with pretty easy access to the airport. Would have lived a breakfast included option.
Stayed 1 night in Apr 2023
Response from Desirae F. on 1 May 2023
Thank you so much for your review. We wish you the best and hope for you to stay with us again.

8/10 Good

margo

Stayed 1 night in Apr 2023
Response from Desirae F. on 23 Apr 2023
Thank you so much for this review. We look forward to you staying with us again.

10/10 Excellent

anshu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Apr 2023
Response from Desirae -Front Office Supervisor- on 4 Apr 2023
So happy you enjoyed your stay. We hope to see you again. Thank you for taking the time to review our hotel. Guest like you keep our Marriott world spinning.

10/10 Excellent

Danny, Chesterfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place.
Stayed 3 nights in Mar 2023
Response from Desirae on 2 Apr 2023
Thank you so much for your Review! Happy to see that the Courtyard gave you a great guest experience. Safe travels and hope to see you again!

10/10 Excellent

Enrico, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredibly nice and helpful.
Stayed 3 nights in Mar 2023
Response from David Yaw - AGM on 11 Mar 2023
Dear Enrico,Thank you for the Amazing Review! We are ecstatic that our staff made such a great impression! We hope your travels bring you back our way soon. Warm Regards, David Yaw - AGM

10/10 Excellent

Brandi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
The hotel was very nice, clean and modern. We loved the heated garage parking and security measures the hotel has taken. The shuttle was amazing! We attended a concert and the shuttle provided transportation to and from the concert, so we didn’t need to worry about driving or parking. The shuttle driver, Lewis, was awesome! I called after the concert and he was there within 5 minutes and had us back to the hotel safely! We will definitely utilize this hotel in the future!!!
Stayed 1 night in Mar 2023
Response from David Yaw - AGM on 3 Mar 2023
Dear Brandi,Thank you for your absolutely amazing review! We are beyond thrilled that your experience was such a positive one! I have already notified Luis' Manager of your glowing experience with the shuttle and rest assured it will be shared with Luis as well. Thank you again for taking your time to provide us with this fantastic feedback. We look forward to your next stay with us. Warm Regards, David Yaw - AGM

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Desirae Faison- Front Office Supervisor on 13 Feb 2023
Thank you so much for your review. We are happy to hear that you enjoyed your stay. We look forward to the next one.