Richmond-upon-Thames Packages (Flight + Hotel)

The check in was fast and efficient. The staff were helpful and friendly. The small room we were given was on the lower ground floor and the view was onto concrete steps. There was no ability to alter the room temperature as no opening windows - there was a radiator on (and one of us found the room a bit hot). Great to be able to store our luggage there when we left though.

Excelente opción para visitar london

Exceptional stay! The staff were incredibly friendly and attentive, the rooms spotless and comfortable, and the amenities top-notch. Perfect location and a truly relaxing experience. Highly recommend

Wonderful breakfast options every morning and close to Paddington station to get around very easily using the underground. From airport we took the Heathrow express 15 minutes to Paddington but you could also take Elizabeth line takes about 30 minutes. Note that we had a room facing the street so ear plugs are a must if you are a light sleeper and get a street room, single pane windows. This street is very active until 3am in the morning. Within 2 blocks of hotel and Paddington station are many restaurants and pubs. But remember food and drink in London costs twice what you would pay in the states be prepared. A bonus is proximity to Hyde Park for taking walks and seeing Kensington and Buckingham palace.

The room itself was excellent, quiet, clean and well cared for. The main restaurant lacked energy or music to entice us to have a meal or even a beverage. We did not appreciate on check out this morning the suggestion of a discretionary gratuity for the staff which equated to $250 CDN for our 7 night stay. The invoice was presented and we declined. No final checkout receipt was received. As well the cc deposit taken on arrival Sept 24 for our 7 night stay of $934,CDN is yet to be returned/ credited to our visa. Disappointing!