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"The service in the restaurant, Betts, was amazing. The check in was smooth. The accessories in the room were falling apart, i.e. trash can and tissue box holder chipping, outlets too loose to hold electric plug, usb ports not working. The worst part was the tv kept glitching while we were watching a very expensive movie we bought. The tv would just randomly and intermittently change channels and I would have to restart the tv and go back to the movie. "

"Everything was great including the staff. I really have no complaints and I think I definitely would stay here again. Next time I’m in Cleveland."

"nice clean rooms most important thing"

"Will return"

"But this hotel was a baseball Lover's Dream. It is barely on the same back as Progressive Field. With a parking lot attached to the hotel for safe keeping. The room was beautifully designed enough for four people easy. But the true best part is it is a 5-minute walk directly to the stadium. And it was cold the day we were there so a warm hotel lobby was welcoming."

"The friendliest staff and a great breakfast. The hotel was very clean!"

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"Dated facility. Room had crumbs on carpet. Need attention to cleanliness "

"We were in a two floor room and it was spacious but it was not well kept. The furniture had stains and the floor did as well. The pull out mattress was awfully dirty and I couldn’t let my children sleep on it. I asked for extra sheets and pillows and they just gave us sheets. The hallways were dirty and the lighting in the room had bugs in it. I would definitely not stay here again despite the very sweet staff and good location. "