4/10 แย่
Rachel
เดินทางเพื่อธุรกิจ
19 ต.ค. 2025
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
I was very disappointed in my room and the customer service. I checked in Thursday evening to find no hand soap, body soap, or shampoo in my room. I called down to the front desk after checking in and was told that they had no soap at the front desk. So I asked when I would be able to get soap she said in the morning at 7. 7am roles around and I call down to the front desk no answer. I call again at 7:15 no answer. I go down at 8am and stopped at the front desk on my way out to find that they still did not have any soap or shampoo. I very politely explained what an inconvenience this was and asked if anyone would be able to help me. She said she would make a note and that there should be soap in my room when I get back. I came back after a long day at school around 5pm went right to the front desk. Asked for soap again… still no soap at the front desk. I was very frustrated at this point and considered leaving but decided to give it one last chance. She made a phone call and I finally was met at my room with soap, shampoo, and body wash. After checking in Thursday evening I did not have soap until Friday evening. So I would not recommend this place and will not be returning as I barely received and apology or any customer service around this situation. How can a hotel not have soap? Also the room smelled musty and the sheets barley covered the mattress.
Rachel
เข้าพัก 2 คืน, ตุลาคม 2025