Outdoor spa tub

Reviews of Entourage sur-le-Lac

4 out of 5
Entourage sur-le-Lac
99 Chemin du Tour-du-Lac, Lac Beauport, QC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 766 out of 1001 reviews" "
Rating 8 - Good. 162 out of 1001 reviews" "
Rating 6 - Okay. 40 out of 1001 reviews" "
Rating 4 - Poor. 23 out of 1001 reviews" "
Rating 2 - Terrible. 10 out of 1001 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Mona

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view, great staff, not too many choices for dinner.
Stayed 2 nights in Apr 2024
Response from Mia Piché, Directrice à la réception on 24 Apr 2024
Thank you, Mona, for your 4/5 rating. We are delighted that you enjoyed your stay with us! Your feedback is valuable to us and helps us improve. We look forward to welcoming you again to our Entourage on your next visit!

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view on the lake !
Stayed 1 night in Apr 2024
Response from Mia Piché, Directrice à la réception on 17 Apr 2024
Thank you, Denis, for this amazing review! Looking forward to welcoming you and your family back to our Entourage!

4/10 Poor

Khalil

Stayed 2 nights in Apr 2024
Response from Mia Piché, Directrice à la réception on 9 May 2024
Bonjour Monsieur Khalil, je vous invites à m'écrire personnellement à l'adresse suivante afin de pouvoir en connaitre plus sur votre expérience parmi nous et ainsi nous permettre d'offrir un séjour mémorable à l'avenir pour tous. mpiche@entourageresort.com En espérant gagner votre confiance dans l'avenir.

10/10 Excellent

Bryan

Stayed 4 nights in Apr 2024
Response from Elisabeth, Ambassadrice à la réception on 30 Apr 2024
Hello, We are happy to see that you enjoyed your stay with us! We hope to welcome you again soon! Best regards

10/10 Excellent

Anne-Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are very nice wth lots of cupboards and drawers. Most comfortable beds. Great view of lake. Great food. Will go back in Summer to experience it again.
Stayed 3 nights in Apr 2024
Response from Elisabeth, Ambassadrice à la réception on 10 Apr 2024
Hello Miss Cocozza, We are very happy to see that you enjoyed your stay with us! It would be a pleasure to welcome you again this summer! Best regards,

10/10 Excellent

jane

Travelled with family and small children
good
Stayed 1 night in Apr 2024
Response from Mia Piché, Directrice à la réception on 6 Apr 2024
Thank you Jane, Looking forward to seeing you again in our Entourage.

10/10 Excellent

Liubov

Stayed 2 nights in Mar 2024
Response from Mia Piché, Directrice à la réception on 24 Apr 2024
Thank you for this amazing rate ! Best regards

10/10 Excellent

Yuqian

Stayed 1 night in Mar 2024
Response from Mia Piché, Directrice à la réception on 24 Apr 2024
Thank you, Yuqian, for your perfect 5/5 rating! We're delighted that you had a great experience with us. We look forward to welcoming you back again soon!

2/10 Terrible

Siavash, Laval

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
The view was amazing and beautiful. The building and the property was also beautiful. Unfortunately the service was terrible, there was an event there in the hotel and we did not receive the service that we paid for. Also at the end they charged us extra. Plus, they charged us for 25 CAD per day plus tax under "stay costs". The breakfast was very limited and not fresh.
Stayed 4 nights in Mar 2024
Response from Mia Piché, Directrice à la réception on 6 Apr 2024
Thank you for bringing your experience to my attention, and I apologize for the issues you encountered during your stay. Your feedback is valuable to us in improving our services and ensuring a better experience for all our guests. Please feel free to contact me directly at to discuss your concerns further. We are committed to addressing these issues and making sure your next visit exceeds your expectations. Thank you for your understanding, and we look forward to the opportunity to restore your confidence in our hotel.

10/10 Excellent

Don Pappy

Stayed 2 nights in Mar 2024
Response from Mia Piché, Directrice à la réception on 17 Apr 2024
Thank you Don for this 5/5 ! See you soon !

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Elisabeth, Ambassadrice à la réception on 27 Mar 2024
Hello M. Leschuk, We want to express our sincere gratitude for your wonderful feedback and perfect rating following your stay at our hotel. It's truly an honor for us to learn that your experience with us was so enjoyable. Your satisfaction is our greatest reward, and we're thrilled to have been able to contribute to making your stay memorable. We look forward to welcoming you back again soon for another unforgettable experience.

10/10 Excellent

sanam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you Mustafa for all your help . You make our stay great
Stayed 2 nights in Mar 2024
Response from Elisabeth, Ambassadrice à la réception on 29 Mar 2024
Hello, We are happy to see that you appreciated your stay with us! We hope to welcome you again soon! Best regards,

10/10 Excellent

Lolita

Liked: Cleanliness, amenities, property conditions & facilities
Perfect place in Lac Beauport
Stayed 1 night in Mar 2024
Response from Mia Piché, Directrice à la réception on 26 Mar 2024
Thank you Lolita for this amazing rate !! Looking forward to seeing you soon in our Entourage !

8/10 Good

Vladimir, Virginia Beach

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Mia Piché, Directrice à la réception on 13 Apr 2024
Thank you Vladimir, Looking forward to seeing you.

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Mia Piché, Directrice à la réception on 21 Mar 2024
Merci Francisco pour cette note de 5/5 ! Au plaisir de vous accueillir à nouveau dans notre Entourage !

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The setting is just beautiful, right on a beautiful lake that had frozen. The resort expertly groomed an ice skating loop, area to play hockey and walk. So much winter fun! The hotel itself is well designed, the decor was modern, yet cozy with a beautiful restaurant and spacious rooms. The food was delicious at breakfast and dinner. We also loved all the amenities, free ice skates, fat bikes, etc. We had a wonderful stay and look forward to returning.
Stayed 2 nights in Feb 2024
Response from Mia Piché, Directrice à la réception on 21 Mar 2024
Thank you for sharing your delightful experience! We're thrilled to hear that you enjoyed the picturesque setting by the frozen lake and the array of winter activities offered by the resort. It's wonderful to know that you found our hotel well-designed, with modern yet cozy decor, spacious rooms, and a delightful restaurant. We're glad you enjoyed the delicious food at breakfast and dinner as well as the complimentary amenities like ice skates and fat bikes. We're delighted you had a fantastic stay and we can't wait to welcome you back for another memorable experience!

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay.
Stayed 4 nights in Mar 2024
Response from Elisabeth, Ambassadrice à la réception on 20 Mar 2024
Hello M. Chen, We are very happy to see that you appreciated your stay with us! It was a pleasure!

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bel hôtel. Personnel accueillant et très bon service du personnel.
Stayed 2 nights in Mar 2024
Response from Elisabeth, Ambassadrice à la réception on 20 Mar 2024
Bonjour monsieur Fortin, Nous sommes honorés par votre évaluation exceptionnelle et nous vous remercions de votre confiance en nous. Au plaisir de vous accueillir à nouveau bientôt !

10/10 Excellent

Elena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 3 nights in Feb 2024
Response from Mia Piché, Directrice à la réception on 6 Apr 2024
Thank you, Elena. We look forward to having you visit again.

10/10 Excellent

MARTIN

Stayed 1 night in Mar 2024
Response from Mia Piché, Directrice à la réception on 26 Mar 2024
Merci Martin pour cette note de 5/5 ! Au plaisir de vous accueillir à nouveau .

10/10 Excellent

Vadim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was perfect as always. We love everything in this resort. Thanks a lot to staff! We will definitely come back again.
Stayed 6 nights in Feb 2024
Response from Mia Piché, Directrice adjointe à la réception. on 29 Feb 2024
Thank you Vadim for this amazing rate ! Looking forward to seeing you soon !

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Mia Piché, Directrice adjointe à la réception. on 29 Feb 2024
Merci Lyne pour ce 5/5 ! En espérant vous revoir dans notre Entourage bientôt !

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was at l’Entourage in February 2024. It’s my second time here and it never disappoints. I tried the restaurant l’îlot for the first time and I would recommend it without hesitation. The bartenders will offer amazing recommendations and service for personalized cocktails or wines. The food was simply amazing: the best Cavatelli I’ve had in a long time! The staff at the front desk is always professional and knowledgeable about the area. Can’t wait to visit again.
Stayed 1 night in Feb 2024
Response from Mia Piché, Directrice adjointe à la réception. on 29 Feb 2024
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your visit to l’Entourage and that l’îlot met your expectations. Our team takes great pride in delivering exceptional service and creating memorable experiences for our guests. We'll be sure to share your feedback with our staff, and we look forward to welcoming you back on your next visit. Cheers to many more delightful experiences at l’Entourage!

10/10 Excellent

Gabrielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay! Very clean, staff very nice and accommodating, very resourceful. Perfect place to recharge your batteries and get to unplug.
Stayed 1 night in Feb 2024
Response from Mia Piché, Directrice adjointe à la réception. on 29 Feb 2024
Thank you Gabrielle for the feedback! We're thrilled you enjoyed your stay with us. We aim to provide a clean, welcoming environment and excellent service. We're glad our staff could assist you and that you found our place perfect for recharging and unplugging. We look forward to welcoming you back soon!

10/10 Excellent

Joanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying at L’Entourage! Ate at L’Ilot, used the spa and walked on lake! After skiing in Stoneham a wonderful place to relax!
Stayed 2 nights in Feb 2024
Response from Mia Piché, Directrice adjointe à la réception. on 29 Feb 2024
We're thrilled to hear that you loved your stay at L'Entourage! It sounds like you had a fantastic time enjoying the amenities, dining at L'Ilot, relaxing at the spa, and exploring the beautiful surroundings, including the lake. After a day of skiing in Stoneham, we're glad we could provide you with a perfect place to unwind and recharge. Thank you for choosing us for your getaway, and we can't wait to welcome you back for another memorable experience!

10/10 Excellent

Danielle

Stayed 2 nights in Feb 2024
Response from Mia Piché, Directrice adjointe à la réception. on 29 Feb 2024
Merci Danielle pour ce 10/10! Nous sommes ravis que vous ayez apprécié votre séjour parmi nous ! Au plaisir de vous revoir !

8/10 Good

Carole

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spot, with an awesome jacuzzi. Friendly staff However, restaurant hours are very strict and it was quite difficult to accommodate with our meeting schedules.
Stayed 2 nights in Feb 2024
Response from Mia Piché, Directrice adjointe à la réception. on 29 Feb 2024
We're thrilled to hear that you enjoyed our beautiful spot and the awesome jacuzzi during your stay! Our staff takes great pride in providing friendly and accommodating service. We apologize for any inconvenience you experienced with the restaurant hours not aligning well with your meeting schedules. Your feedback is valuable to us, and we'll certainly take it into consideration to improve our service and make adjustments where possible. We hope to have the opportunity to welcome you back and provide an even better experience in the future. Thank you for choosing us for your stay!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice week-end
Stayed 2 nights in Feb 2024
Response from Mia Piché, Directrice adjointe à la réception. on 29 Feb 2024
Thank you Michael for this rate ! Looking forward to seeing you again soon !

10/10 Excellent

Geneviève

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Mia Piché, Directrice adjointe à la réception. on 29 Feb 2024
Merci Geneviève pour cette note parfaite ! En espérant vous revoir sous peu !

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 1 night in Feb 2024
Response from Mia Piché, Directrice adjointe à la réception. on 29 Feb 2024
Thank you Lisa for this amazing rate !

10/10 Excellent

Virginie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour parfait
Exceptionnel, nous allons revenir
Stayed 1 night in Feb 2024
Response from Mia Piché, Directrice adjointe à la réception. on 29 Feb 2024
Merci Virginie pour cette note et ces jolies photos ! En espérant vous accueillir à nouveau sous peu!

10/10 Excellent

Lolita

Stayed 1 night in Jan 2024
Response from Elisabeth, Ambassadrice à la réception on 20 Mar 2024
Bonjour madame Ramkohar, Nous sommes extrêmement reconnaissants pour votre note parfaite et votre aimable évaluation de votre séjour. Merci infiniment ! C'est toujours un plaisir de vous acceuillir parmi nous!

10/10 Excellent

melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Mia Piché, Directrice adjointe à la réception. on 29 Feb 2024
Merci Madame Mélanie pour ce 10/10! Au plaisir de vous revoir !

10/10 Excellent

Sébastien

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Elisabeth, Ambassadrice à la réception on 23 Jan 2024
Bonjour monsieur Blanc,Un grand merci pour cette belle note suite à votre passage chez nous ! C'est un plaisir de savoir que vous avez apprécié votre séjour. Nous sommes impatients de vous accueillir de nouveau pour une expérience tout aussi agréable.Au plaisir

10/10 Excellent

Alesio

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Elisabeth, Ambassadrice à la réception on 23 Jan 2024
Hello,Thank you for taking the time to give our establishment this perfect review! We are happy to see that you enjoyed your stay with us! Best regards

10/10 Excellent

Liubov

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Valérie, front desk supervisor on 21 Jan 2024
Good evening Liubov Ovsyannikova,We thank you very much for your more then perfect note. We are pleased that you have had a wonderfull stay with us! :)

10/10 Excellent

Karolina

Stayed 4 nights in Jan 2024
Response from Elisabeth, Ambassadrice à la réception on 18 Jan 2024
Hello Miss. Podkanowicz,Thank you for your wonderful review! We are delighted to hear that you appreciated your stay with us!Best regards,

10/10 Excellent

Darlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful. Staff all very professional and nice. Fireplaces in rooms would be nice, even if they were electric.
Stayed 5 nights in Dec 2023
Response from Elisabeth, Ambassadrice à la réception on 18 Jan 2024
Hello Miss. Marsh,We are happy to hear that you appreciated our hotel! We will consider your proposition with pleasure ! Until next time,

10/10 Excellent

Pierre-Luc

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Elisabeth, Ambassadrice à la réception on 18 Jan 2024
Bonjour monsieur Poisson,Merci enormement pour cette belle note! C'est un réel plaisir de savoir que nous avons contribué à rendre votre séjour mémorable!

10/10 Excellent

Marc-Antoine

Stayed 1 night in Jan 2024
Response from Elisabeth, Ambassadrice à la réception on 18 Jan 2024
Bonjour monsieur Daigle,Nous sommes très heureux d'apprendre que vous avez apprécié votre séjour à Entourage! Au plaisir de vous acceuillir de nouveau une prochaine fois!

10/10 Excellent

Nicholas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second stay here, this time in winter. And it didn't disappoint. Brilliant hotel with tons of activities for the kids. Lac Beauport is a fantastic place to spend the day and the rooms are extremely comfortable.
Stayed 3 nights in Jan 2024
Response from Elisabeth, Ambassadrice à la réception on 18 Jan 2024
Hello Nicholas,Your 5-star review made our day! Thank you for choosing us, and we look forward to welcoming you again in the futur!

8/10 Good

Jean Benoit

Business traveller, Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Valérie, superviseure de l'hébergement on 21 Jan 2024
Merci beaucoup Monsieur Benoit! Nous sommes heureux que vous aillez passé un beau séjour parmi nous! Au plaisir der vous accueillir à nouveau! :)

10/10 Excellent

Beatriz

Stayed 3 nights in Jan 2024
Response from Elisabeth, Ambassadrice à la réception on 18 Jan 2024
Hello Miss. Tamayo,A big thank you for your outstanding review! We're grateful for your feedback and thrilled to have exceeded your expectations.

8/10 Good

Annie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice place and beautiful bedroom. My only issue was our bedroom floor was not very clean-need better vacuuming and so was the floor in the yoga studio. Food at the restaurant was awesome. The VIP coffee machine was always "not working-need cleaning- the 3 times we went. The staff was very nice.
Stayed 3 nights in Dec 2023
Response from Elisabeth, Ambassadrice à la réception on 23 Jan 2024
Hello Miss Wolfe,Thank you for taking some of your time to give a good constructing review! Your satisfaction is our priority and we are very sorry for the dirty floors. We will certainly look into this and make sure it doesn't happen again. We are still happy to see that you enjoyed your stay with us. It will always be a pleasure to welcome you in the futur!Best regards,

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Elisabeth, Ambassadrice à la réception on 2 Mar 2024
Bonjour madame Marchand, Merci infiniment d'avoir prit le temps de nous partager votre avis! Au plaisir de vous acceuillir parmi nous une prochaine fois!

10/10 Excellent

Toni-Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Elisabeth, Ambassadrice à la réception on 4 Jan 2024
Hello,We are happy to see that you enjoyed your stay with us! We hope to welcome you again for a future stay!

6/10 Okay

Daniel

Expectations too High :(
Food and service in the restaurant was wonderful. Check in was late, they said our room wasn’t ready. We didn’t get into our room until 4:15 when check in is 4. We experienced kids screeching/dogs barking in the evenings in the hallways both nights and the shower was not clean upon arrival. The room had lights out and the air vent was left open and broken so it couldn’t close. We wish it was a more comfortable experience as it was our anniversary. It just seemed the place was quite understaffed and lacked attention to detail.
Stayed 2 nights in Dec 2023
Response from Mia Piché, Directrice adjointe à la réception. on 7 Jan 2024
Dear Daniel, Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed the food and service in our restaurant. However, we sincerely apologize for the inconveniences you faced during your stay, including the late check-in, noise disturbances, and cleanliness issues in your room. We understand the importance of a comfortable experience, especially on such a special occasion like your anniversary.We appreciate your insights regarding our staffing levels and attention to detail. Rest assured, we take your comments seriously and will address these concerns to improve our overall guest experience. We value your patronage and hope to have the opportunity to make it up to you in the future.Warm regards,Mia Piche, Front office assistant manager.

10/10 Excellent

Yansou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Elisabeth, Ambassadrice à la réception on 4 Jan 2024
Bonjour,Nous sommes heureux d'apprendre que vous avez apprécié votre séjour parmi nous! Nous espérons vous acceuillir de nouveau bientôt!

10/10 Excellent

Joanie

Stayed 1 night in Dec 2023
Response from Elisabeth, Ambassadrice à la réception on 4 Jan 2024
Bonjour madame Miville, Nous vous remercions pour cette belle note! Nous avons hâte de vous acceuillir parmi nous une prochaine fois!

10/10 Excellent

Julien

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in and around Quebec city
Definitely the best hotel around Quebec city. - Extremely clean - Amazing for families or couple - Good restaurant - Incredible wine list - Beautiful view - 10 minutes drive from Quebec city. - Amazing service from the staff.
Stayed 2 nights in Dec 2023
Response from Elisabeth, Ambassadrice à la réception on 4 Jan 2024
Hello M. Jouard, We are very thrilled to hear that you enjoyed your stay with us! We hope to welcome you again for a futur stay!