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Reviews of Hotel Marina El Cid Spa & Beach Resort All Inclusive

4 out of 5
Hotel Marina El Cid Spa & Beach Resort All Inclusive
Boulevard el Cid Unidad 15, Puerto Morelos, QROO

Reviews

8.6

Excellent

Rating 10 - Excellent. 948 out of 1651 reviews" "
Rating 8 - Good. 414 out of 1651 reviews" "
Rating 6 - Okay. 165 out of 1651 reviews" "
Rating 4 - Poor. 65 out of 1651 reviews" "
Rating 2 - Terrible. 59 out of 1651 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Adero

The food was exceptional. There is no real beach so don’t expect that but there is some sand and water to explore and the pools were amazing. Stay here!
Stayed 4 nights in Feb 2024

6/10 Okay

ANTHONY LEONARD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
You know we booked through Expedia. That part was great! Then I tried to upgrade me room and book other stuff online with the resort. When we got there everything was messed up. All they tried to do was blame it on Expedia. The front desk people were a 1 out of 10. The rest of the staff were great. Shopping was hard to get to. I don’t know if I would go back there.
Stayed 6 nights in Apr 2024

6/10 Okay

Bryce

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our stay at El Cid was good. Not great but good. The hotel rooms where clean and well kept. The food was ok at the buffets(not great, not poor). The best Al-a-carte restaurant was the Italian Restaurant. The steakhouse was horrible. Just a note, no food is offered at the beach or poolside. The staff was well mannered at the resort. The overall feeling at the resort was good and we always felt safe. This is a good family resort, but I don't think we'll go back. It also felt like the staff only wanted to help you if you were willing to tip them all the time. We have had far better stays in Mexico in the past.
Response from Dear Bryce, on 29 Apr 2024
First and foremost, we would like to thank you for sharing your evaluation of our facilities in relation to this recent visit to our resort.It is a shame for us to conclude that your stay at El Cid has caused you dissatisfaction. You can be certain that our mission has been making our guests happy and create the most insurmountable vacation experiences.Although determining that your expectations were not met sadness us, we will be very pleased to share your feedback with our administration in order to work on your comments and continue offering you the level service that has distinguished us through the years.We hope you can give us a second opportunity to serve you and recover your trust in us.Cordially,El Cid Resorts.

10/10 Excellent

Jamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 4th stay at Marina El Cid and it was just as wonderful as pur last visits. I have been traveling to the Cancun/Riviera Maya area since 1984 and have stayed at several all inclusives. When we found this gem in 2021, we will never go anywhere else. It checks all if my famulys boxes. It is by far the m9st friendly and cleanest resort you will find. They wash down every pool chair, trashcan, table every single night! They scrub mop every hard surface at the entire resort at least once a day! They steam clean the cushions of the chairs in the lobby at least weekly! The staff make you feel like royalty. Your cup is never empty. The food is hands down the best we have ever had. The ac in the room actually works unlike other resorts we have been to, the bed and pillows are the most comfy. You call for room service, its there within 15 min. The mini fridge is also cold! The grounds are lush and beautiful! There are crocodiles in the mangroves that are great to watch. They are working on the beach after it was severely damaged by a hurricane so if a beach is your number one, you may be disappointed but trust me, everything else makes up for it!
Stayed 6 nights in Apr 2024
Response from Dear Jamin, on 29 Apr 2024
What a great pleasure to have the opportunity to receive your rating on this platform.We have no words to express our happiness to realize in your review that our resort and the service from our staff meet your expectations is our most gratifying reward.For all of the members of Hotel Marina El Cid Spa and Beach Resort, It will be a privilege to have another opportunity to welcome you back in the future.Sincerely, El Cid Resorts.

8/10 Good

Leslie S

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach was washed away, they had large sea walls in the water which were very ugly , they hauled in sand but worst beach I have ever seen
Stayed 7 nights in Apr 2024
Response from Dear Leslie, on 29 Apr 2024
First of all, we would like to thank you for your confidence and this review of our facilities based on your stay with us.We feel happy to identify on this evaluation that this stay at Hotel Marina El Cid was positive and satisfactory, however, we understand your concerns regarding the beach situation, we can assure you we have not lowered our guard and continue to work on the improvements (always in the friendliest way to our environment, marine wildlife and flora) that the las hurricanes and weather changes, as well as the arrival of seaweed, has impacted our seashore. To be able to offer the service that distinguishes our resort.We look forward to having the opportunity to serve you again soon.Cordially,El Cid Resorts.

10/10 Excellent

Po Hung

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went with a family of 5, 2 adults and 3 kids at the end of April 2024, checkin process was easy even though after that, they seem to go through the process of trying to convince you to go through a timeshare session that will give you some perks which you can accept or decline. They then proceed to drive you to the hotel room which is well cleaned and roomy with 3 beds. The facilities are nice and well staffed and all service personnel are very nice to all guests. Kids also love it there as there is pool slide and an area where they can freely jump. The food is also very good as it has buffet style restaurant and 2 a la carts restaurants included in the package. Overall I would recommend this hotel and will definitely come back again.
Stayed 6 nights in Apr 2024
Response from Dear Po Hung, on 29 Apr 2024
What a great pleasure to have the opportunity to receive your positive qualification through this platform.We are delighted to determine in your comments that this visit to our resort was beyond your expectations.We look forward to having the opportunity to welcome you back soon.Best regards,El Cid Resorts.

8/10 Good

James

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds. Buildings, facilities, etc. well maintained and very clean. Great dining variety. Friendly and welcoming staff. Nice swimming pools but beach area limited due to lack of sand. Although cleaned daily, sargassum accumulation along the beach seemed unavoidable.
Stayed 9 nights in Apr 2024
Response from Dear James, on 29 Apr 2024
First of all, we would like to thank you for your confidence and this review of our facilities based on your stay with us.We feel happy to identify in your comments that this stay at Hotel Marina El Cid was positive and satisfactory, however, we understand your concerns regarding the beach situation, we can assure you we have not lowered our guard and continue to work on the improvements (always in the friendliest way to our environment, marine wildlife and flora) that the las hurricanes and weather changes, as well as the arrival of seaweed, has impacted our seashore. To be able to offer the service that distinguishes our resort.We look forward to having the opportunity to serve you again soon.Best regards, El Cid Resorts.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Dear Lori, on 29 Apr 2024
First off, I wish to thank you for qualifying our complex with this positive score on Expedias platform.We are pleased to determine in your qualification that this visit to our resort has been an excellent and enjoyable experience.We hope you return to our complex soon.Sincerely, El Cid Resorts.

10/10 Excellent

Ilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good
Stayed 9 nights in Apr 2024
Response from Dear Ilia, on 26 Apr 2024
What a great pleasure to have the opportunity to receive your positive qualification through this platform.We are very happy to determine in your qualification that this visit to our resort was positive and satisfactory.We look forward to having the opportunity to welcome you back soon.Best regards,El Cid Resorts.

8/10 Good

Bradley S

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good overall. Staff underpaid according to them, definitely don’t seem very happy. Service suffers. Also they told me I couldn’t take home some cheese from one of the all you can eat, all inclusive resort
Stayed 9 nights in Apr 2024
Response from Dear Bradley, on 26 Apr 2024
First and foremost, we would like to thank you for sharing your evaluation of our facilities during this recent visit to our resort.It is a shame for us to conclude that your stay at El Cid has caused you dissatisfaction. You can be certain that our mission has been to make our guests happy and create the most insurmountable vacation experiences.Although determining that your expectations were not met disappointed us, we will be very pleased to share your feedback with our administration to work on your comments and continue offering you the level of service that has distinguished us through the years.We hope you can give us a second opportunity to serve you and recover your trust in us.Cordially,El Cid Resorts.

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, lush gardens very well maintained. Lots of birds and small wildlife kept the kids and adults in awe all week. Staff was genuinely very kind and helpful. Food was delicious! You have access to all three properties along with the pools and restaurants . We chose not to do any excursions this time and just enjoy the resort. We were bored, lots of diffrent things to do. We would stay here again for sure!
Stayed 7 nights in Apr 2024
Response from Dear Crystal, on 25 Apr 2024
What a great pleasure to have the opportunity to receive your rating on this platform.We are more than happy to realize in your post that our resort and the service from our staff meet your expectations.For all of the members of our team, It will be a privilege to have another opportunity to welcome you back in the future.Sincerely,El Cid Resorts.

8/10 Good

Oleksandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Dear Oleksandra, on 26 Apr 2024
Thank you very much for sharing your positive rating of our resort on this platform.We are delighted to determine from your qualifications that you enjoyed a wonderful vacation experience at our resort.We hope you return to El Cid very soon.Sincerely,El Cid Resorts.

8/10 Good

Gregory Paul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a nice stay. The grounds were kept in excellent shape, very beautiful garden and property. Very kind staff for the most part. The food was okay over all, eventually we found the things to eat which were really great and worth it (Mexican food of course, no surprise) - note however the a la carte menus were not very good (and were a bit hard to get a booking at a time you wanted). Finally, as other commenters mention, the beach was not good because of the algae which was a bit disappointing not to being able to snorkel. The staff definitely try to keep the beach clean though, so this is not their fault. One negative thing to mention: we were travelling with a 7 month old baby. We had to leave for the airport for at 4PM and we had to check out at noon. We asked the front desk if we could have a late check out so we could put the baby for a nap in the room, and they said we can only do this for a fee. This was really quite disappointing at a family resort. We ended up avoiding the fee and put the baby to nap in the lobby (in baby carriage) as the heat was too intense outside. I wish they had been more flexible due to the young age of our child.
Stayed 7 nights in Apr 2024
Response from Dear Mr. Paul, on 25 Apr 2024
First of all, we would like to thank you for this review of our facilities based on your stay with us.We feel happy to identify in your comments that this stay at Hotel Marina El Cid was positive and satisfactory. However, we understand your concerns concerning the beach situation, we can assure you we have not lowered our guard we continue working on the improvements that the past hurricanes and weather changes, as well as the arrival of seaweed, have impacted our seashore to be able to offer the service that has distinguished our resort.On the other hand, we certainly understand your concerns regarding the situations you detailed in this review from our staff, we can assure you that the proper follow-up will be executed to continue offering you and all our guests the level of service that distinguishes us.We look forward to having the opportunity to serve you again soon.Best regards, El Cid Resorts.

10/10 Excellent

Dmitriy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Dear Dmitriy, on 24 Apr 2024
First off, we would like to extend our appreciation for sharing with us your qualifications for our resort based on this recent stay.As far as we can interpret in your rating you had a good time during your stay at our resort.We hope you return to our resort very soon, we will be glad to serve you again.Best regards,El Cid Resorts.

8/10 Good

Sokunthea

Stayed 4 nights in Apr 2024
Response from Dear guest, on 24 Apr 2024
First off, we would like to extend our appreciation for sharing with us your qualifications for our resort based on this recent stay.As far as we can interpret in your rating you had a good time during your stay at our resort.We hope you return to our resort very soon, we will be glad to serve you again.Best regards,El Cid Resorts.

10/10 Excellent

Erika

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can't say enough about this resort!!! I can't wait to go back. I booked a girls trip for my friends and me and every single person said they'd go back. Pools are incredible, service is top notch, rooms are nice, and food is about as good as you'll get at an all inclusive, IMO. Don't hesitate to book your trip here.
Stayed 4 nights in Apr 2024
Response from Dear Erika, on 23 Apr 2024
What a great pelasure to have the opportunity to receive your review for our resort on this media.We are delighted to determine on this review that you have enjoyed an incredible experience at our resort and with our team.It will be a great pleasure to have the opportunity to serve you again soon.Warm regards, El Cid Resorts.

10/10 Excellent

Kristen, Minnetonka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at El Cid in Puerto Morelos. Resort has so many different pools and atmospheres that there was always something for everyone. We lounged at different pools every day. Service for drinks around the pools was great too. Food was great, my adult kids loved the tacos in the Market restaurant and I loved the fresh Tuna bowls I had. Plenty of options for food. I would highly recommend the place.
Stayed 4 nights in Apr 2024
Response from Dear Kristen, on 23 Apr 2024
Thank you very much for taking part of your time to qualify our resort based on this recent visit.We are glad to hear in each of your comments that this vacation experience at our resort has exceeded all your expectations and we look forward to having the pleasure of welcoming you back in the near future.Sincerely, El Cid Resorts.

8/10 Good

Jeffrey

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Dear Jeffrey, on 23 Apr 2024
Thank you very much for sharing your positive rating of our resort on this platform.We are delighted to determine on your qualification that you enjoyed a wonderful vacation experience at our resort.We hope you return to our complex very soon.Sincerely,El Cid Resorts.

10/10 Excellent

Paul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like that everything was in walking distance and easy to reach. Very convenient 👍 The sand bags in the ocean by the beach was inconvenient, I couldn’t swim out past my knees due to these and they looked very odd.
Stayed 6 nights in Apr 2024
Response from Dear Paul, on 22 Apr 2024
First of all, we would like to thank you for this review of our facilities based on your stay with us.We feel happy to identify in your comments that this stay at Hotel Marina El Cid was positive and satisfactory, however, we understand your concerns in regard to the beach situation, we can assure you we have not lowered our guard and continue to work on the improvements that the las hurricanes and weather changes, as well as the arrival of seaweed, has impacted our seashore to be able to offer the service that has distinguishes our resort.We look forward to having the opportunity to serve you again soon.Best regards, El Cid Resorts.

4/10 Poor

Mariam

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not cater to my family’s needs. Woken up several times by staff, including last day asking to clean the room when checkout was 4 hours later.
Stayed 10 nights in Apr 2024
Response from Dear Mariam, on 22 Apr 2024
We would like to extend our appreciation for your time in qualifying our service and facilities on this website.We are very sorry to identify in your comments that this vacation with us has not been as pleasant as you and your family expected. We will make sure to reinforce with our team the details detected in your review and provide our guests with the level of service that we set ourselves to deliver.We hope to have the pleasure of serving you again soon.Sincerely, El Cid Resorts.

4/10 Poor

Sami

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited food options, management did nothing to help with our requests, even when they confirmed they can cater to our needs prior to booking. Will not be visiting again.
Stayed 9 nights in Apr 2024
Response from Dear Sami, on 23 Apr 2024
Thank you very much for sharing your rating of our facilities concerning your last visit to our resort.We regret that this recent visit to our resort has not met your expectations and caused you discomfort. Please, accept our apologies for the lack of follow-up you detected. Nonetheless, we can assure you our purpose has always been to make our guests happy and confident that they will have an excellent and restful holiday at our resort.We will be happy to share each of your comments with the area manager in charge to work on the actions to improve and regain our quality of care and continue offering you and the rest of our guests the level of service that they deserve.We hope you can give us a second opportunity to serve you and show you all that El Cid has to offer.Cordially,El Cid Resorts.

8/10 Good

Sarah Elizabeth

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second year at Marina. We went back because the price was right and we had such a great time last year. The resort itself is absolutely beautiful and very well-maintained. The kids pool is fantastic! The food is pretty good for an all inclusive resort, But it is difficult to make reservations at reasonable dinner hours. The service cannot be beat. Every single person was warm and friendly and very accommodating.
Stayed 7 nights in Apr 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Dear Pamela, on 18 Apr 2024
First off, we would like to extend our appreciation for sharing with us your qualifications for our resort based on this recent stay.As far as we can interpret in your rating you had a good time during your stay at our resort.We hope you return to our resort very soon, we will be glad to serve you again.Best regards,El Cid Resorts.

10/10 Excellent

Steven Alan, Monticello

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Dear Alan, on 17 Apr 2024
Thank you very much for qualifying our resort through this platform.It makes us feel very happy to determine in this high qualification that our resort has met all your expectations.We hope to have the pleasure of greeting you again shortly.Warms regards, El Cid Resorts.

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Dear Robert, on 15 Apr 2024
First off, we would like to extend our appreciation for sharing with us your qualifications for our resort based on this recent stay.As far as we can interpret in your rating you had a good time during your stay at our resort.We hope you return to our resort very soon, we will be glad to serve you again.Best regards,El Cid Resorts.

6/10 Okay

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Not as good as previous visits. Pool service was lacking and maid service was not good. Had to track the maid down to get towels, lotion, glasses, etc. Restaurants were good except for the French. My steak there was gray on one side and tough. Couldn't eat.
Stayed 4 nights in Apr 2024
Response from Dear Karen, on 15 Apr 2024
Thank you very much for sharing your evaluation of our facilities during this recent visit to our resort.We regret that your stay at El Cid has caused you dissatisfaction. We can assure you that our purpose has been to make our guests happy and make this visit an insurmountable vacation experience.Although determining that your expectations were not met disappointed us, we will be very pleased to share each of your comments with the area manager in charge to work on the action plans to improve and regain the quality service characteristics of El Cid Resorts.We hope you can give us a second opportunity to serve you and recover your trust in us.Cordially,El Cid Resorts.

10/10 Excellent

Sarit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful hotel. Staff are polite and friendly. It’s very clean and the food is absolutely delicious. What a lovely experience.
Stayed 6 nights in Apr 2024
Response from Dear Sarit, on 11 Apr 2024
How kind of you to take the time to qualify our facilities through this website.We are very pleased to determine in your review that your stay at El Cid La Ceiba Beach has been a wonderful experience.It will be a privilege to have the opportunity to welcome you back in the future.Cordially, El Cid Resorts.

10/10 Excellent

Melody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were amazing, friendly, respectful and approachable. Outstanding customer service . They worked as a team. Very impressive to watch. The property was well maintained. My only draw back was sometimes the buffet options were salty but everything else was amazing. I travelled solo and I felt so safe and well looked after. Restaurant Kobo was my favourite. I went twice and the chef i had was very kind funny and accommodating I just got got his name. I will definitely add bud photo. German did a great job of explaining everything when I arrived. Huge property so I got lost a bit but there was always a golf cart ir a staff member around to get around. The Dolphin swim and the Catamaran Snorkellibg experience were both great. Hector and the Pronatour team did a great job setting up my transport and tours. I appreciate everyone at the El CID property. My stay at Hotel Marina was memorable … I’ll be back. Xoxo
Stayed 3 nights in Apr 2024
Response from Dear Melody, on 11 Apr 2024
First of all, we would like to extend our appreciation for your time in sharing your experience at our resort with the users of Expedia.We are happy to receive your comments and identify that overall, this was a pleasant vacation. On the other hand, we thank you also for bringing to our attention your observations, we can assure you we aim to offer you the best service and we will be happy to share your feedback with the involved areas to properly follow your case and correct any deviation in our service.We look forward to having the opportunity of serving you again and showing you the improvements in our service soon.Cordially, El Cid Resorts.

10/10 Excellent

Ilija

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Beach might be not to everyone's liking, but everything else is exceptional.
Stayed 7 nights in Apr 2024
Response from Dear Llija, on 11 Apr 2024
First of all, we would like to thank you for this review of our facilities based on your stay with us.We feel happy to identify in your comments that this stay at Hotel Marina El Cid was positive and satisfactory, however, we understand your concerns in regard to the beach situation, we can assure you we have not lowered our guard and continue to work on the improvements that the las hurricanes and weather changes, as well as the arrival of seaweed, has impacted our seashore to be able to offer the service that has distinguishes our resort.We look forward to having the opportunity to serve you again soon.Best regards, El Cid Resorts.

6/10 Okay

Sangmin

Liked: Cleanliness
Stayed 5 nights in Mar 2024
Response from Dear guest, on 11 Apr 2024
First off, we want to thank you very much for taking the time to qualify our service on this website.It is a shame to conclude on your score that your visit to our resort was not pleasant, and we would love to know details of your recent stay, if your time permits, please write us through this media. We will be delighted to hear from you soon.Kind regards,El Cid Resorts.

10/10 Excellent

George A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Dear George, on 11 Apr 2024
What a great pleasure to have the opportunity to receive your qualification for our resort through this platform.We are pleased to identify that you spent a great time at our resort and we hope to continue having the opportunity of serving you in the future.Sincerely,El Cid Resorts.

6/10 Okay

Jose

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024
Response from Dear Jose, on 11 Apr 2024
First off, we want to thank you very much for taking the time to qualify our service on this website.It is a shame to conclude on your score that your visit to our resort was not pleasant, and we would love to know details of your recent stay, if your time permits, please write us through this media. We will be delighted to hear from you soon.Kind regards,El Cid Resorts.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Dear Robert, on 11 Apr 2024
What a great pleasure to have the opportunity to receive your qualification for our resort through this platform.We are pleased to identify that you spent a great time at our resort and we hope to continue having the opportunity of serving you in the future.Sincerely,El Cid Resorts.

8/10 Good

Steve

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely resort. Beach was not the best. Be prepared for extra costs for internet and resort tax charge.
Stayed 9 nights in Mar 2024
Response from Dear Steve, on 9 Apr 2024
First of all, we would like to thank you for this review of our facilities based on your stay with us.We feel happy to identify in your comments that this stay at Hotel Marina El Cid was positive and satisfactory, however, we understand your concerns in regard to the beach situation, we can assure you we have not lowered our guard and continue to work on the improvements that the las hurricanes and weather changes, as well as the arrival of seaweed, has impacted our seashore to be able to offer the service that has distinguishes our resort.We look forward to having the opportunity to serve you again soon.Best regards, El Cid Resorts.

2/10 Terrible

James

Travelled with family
Liked: Cleanliness, property conditions & facilities
The sat was good, had some good experiences but on our last day there we found that someone had robbed us. We were on an all day tour (7 am - 9 pm) upon returning we found that my daughters AirPod pros were missing. Used “Find My app” and saw that they were located in Cancun. The next morning found other missing items, perfume , makeup, and after arriving home today found that our Canon DSLR camera was stolen from the camera case. I expected that a resort would have more trustworthy staff. We filed a report with the hotel security, but now I need to add the camera which I just found out about today.
Stayed 7 nights in Mar 2024

10/10 Excellent

Latasha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a very relaxing place for family or just to go alone. I always feel so face and welcome there. The o oh bad thing is the beach of so full of seaweed and it so far from shopping but I definitely recommend 10/10. I will continue to go there as long as I need a relaxing getaway. The food options are abundant. The shows are spectacular. There are lots of pools. This is all In all a great place I don’t have any complaints.
Stayed 6 nights in Apr 2024
Response from Dear Latasha, on 9 Apr 2024
First of all, I would like to express my gratitude for taking the time to write and share your kind comments with Expedias audience.It is a great pleasure to identify in all your kind comments that our resort exceeds your expectations and that you had a wonderful holiday with us.We certainly understand your concerns in regards to the situation in the Beach area, nevertheless, we can guarantee you we continue working to keep the beach area in the best conditions and improve the damages caused due to past hurricanes and the seaweed phenomena for you and the rest of our guests.We hope to have the opportunity to greet you again shortly.Sincerely,El Cid Resorts.

8/10 Good

Nicole

Travelled with family
Pool areas were lovely and had great service. We spent our days at the infinity pool. The beach and water were not great which was disappointing. Lots of options for lunch and dinner but they made getting reservations very challenging.
Stayed 4 nights in Apr 2024
Response from Dear Nicole, on 9 Apr 2024
First of all, we would like to thank you for this review of our facilities based on your stay with us.We feel happy to identify in your comments that this stay at Hotel Marina El Cid was positive and satisfactory, however, we understand your concerns concerning the beach situation, we can assure you we have not lowered our guard and continue to work on the improvements that the las hurricanes and weather changes, as well as the arrival of seaweed, has impacted our seashore to be able to offer the service that has distinguishes our resort.We look forward to having the opportunity to serve you again soon.Best regards, El Cid Resorts.

8/10 Good

Sarah

Liked: Cleanliness, staff & service
Some areas needed maintenance
Stayed 5 nights in Mar 2024
Response from Dear Sarah, on 8 Apr 2024
We would like to start by extending our appreciation for your time in sharing your experience at our resort with the users of Expedia.We are happy to receive your comments and identify that overall, this was a pleasant vacation. On the other hand, we thank you also for bringing to our attention your observations, we can assure you we aim to offer you the best service and we will be happy to share your feedback with the involved areas to properly follow your case and correct any deviation in our service.We look forward to having the opportunity of serving you again and showing you the improvements in our service soon.Kind regards, El Cid Resorts.

10/10 Excellent

Darek

Stayed 8 nights in Mar 2024
Response from Dear Darek, on 29 Apr 2024
What a great pleasure to have the opportunity to receive your positive qualification for our resort.We are very happy to identify that you had a pleasant vacation experience at our resort and we hope to have the privilege of serving you again in the future.Cordially,El Cid Resorts.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Dear Daniel, on 8 Apr 2024
We would like to extend our appreciation for sharing with us your qualifications for our resort based on this recent stay.As far as we can interpret in your rating you had a good time during your stay at our resort.We hope you return to our resort very soon, we will be glad to serve you again.Cordially,El Cid Resorts.

6/10 Okay

Irina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Pros: great service, very responsive staff. Tons of activities and entertainment for the kids, great nightly shows. Cons: the beach is terrible. There's essentially no beach. There are multiple horizontal rocks/dividers in the water so there's nowhere to swim except for the pools. We ended up going to another hotel to swim in the water. Another issue is the food. Food quality is pretty mediocre in the majority of the restaurants. There's one good place to eat but it's only open for lunch. For dinner you have to make a reservation in advance, otherwise, you are left to eat at a pretty bar evening buffet. But the reservations fill up very quickly. There were a few days when we were not able to make one so we ate room service
Stayed 7 nights in Mar 2024
Response from Dear Irina, on 8 Apr 2024
Thank you very much for taking the time to share this review of our facilities based on your stay with us.It is a joy for us to identify in your positive remarks however, regret that your expectations have not been met during this recent stay. We understand your concerns concerning the beach situation, we can assure you we have not lowered our guard and continue to work on the improvements that the last hurricanes and weather changes, as well as the arrival of seaweed, have impacted our seashore able to offer the service that has distinguishes our resort.On the other hand, we certainly understand your concerns regarding the rest of your feedback, we can assure you that the proper follow-up will be executed to continue offering you and all our guests the level of service that distinguishes us.We look forward to having the opportunity to serve you again soon.Best regards, El Cid Resorts.

10/10 Excellent

devin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The food was good and entertainment was amazing. The ocean needs some work but other than that high quality for the money.
Stayed 7 nights in Mar 2024
Response from Dear Devin, on 6 Apr 2024
First of all, we would like to thank you for your confidence and this review of our facilities based on your stay with us.We feel happy to identify in your comments that this stay at Hotel Marina El Cid was positive and satisfactory, however, we understand your concerns regarding the beach situation, we can assure you we have not lowered our guard and continue to work on the improvements (always in the friendliest way to our environment, marine wildlife and flora) that the last hurricanes and weather changes, as well as the arrival of seaweed, has impacted our seashore. To be able to offer the service that distinguishes our resort.We look forward to having the opportunity to serve you again soon.Best regards, El Cid Resorts.

10/10 Excellent

Jenelle Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Great family resort, lots to do for the kids and felt safe! Food options were wonderful! Greta location to head into town. Room service was included (great option for the older kids when parents want an evening dinner to themselves)
Stayed 7 nights in Mar 2024
Response from Dear Deanna, on 6 Apr 2024
What a great pleasure to have the opportunity to receive your qualification for our resort through this platform.We are pleased to identify that you spent a great time at our resort and we hope to continue having the opportunity of serving you in the future.Sincerely,El Cid Resorts.

10/10 Excellent

colleen

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been to Marina El Cid twice now. Once with our family, and once with a 30 multi family group. Both were fantastic. The dining options are great. You are able to make one reservation before arriving and then two a day thereafter. The properties are meticulously kept and the grounds are lush and beautiful. The staff works very hard to ensure guests have a good time. We will be back!
Stayed 6 nights in Mar 2024
Response from Dear Colleen, on 4 Apr 2024
What a great pleasure to have the opportunity to receive your rating on this platform.We are more than happy to realize in your post that our resort and the service from our staff meet your expectations.For all of the members of El Cid, It will be a privilege to have another opportunity to welcome you back in the future.Sincerely, El Cid Resorts.

8/10 Good

Madeline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and the hospitality was great
Stayed 5 nights in Mar 2024
Response from Dear Madeline, on 3 Apr 2024
How kind of you for taking a minute of your time in sharing your excellent rating for our resort on this website.We are very pleased to realize in your score that you enjoyed an incredible experience at our resort.We hope to have the opportunity to serve you again in the future.Cordially,El Cid Resorts.

4/10 Poor

Harold

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Dear Harold, on 4 Apr 2024
First off, we want to thank you very much for taking the time to qualify our service on this website.It is a shame to conclude on your score that your visit to our resort was not pleasant, and we would love to know details of your recent stay, if your time permits, please write us through this media. We will be delighted to hear from you soon.Kind regards,El Cid Resorts.

10/10 Excellent

Kristine Ann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property with very attentive staff that are always maintaining the grounds and buildings. Food was very good - best beef I have had in Mexico! Pool was lovely and our room was extremely comfortable. I feel they could use more signage to direct people to the restaurants and other buildings, the spa seemed priced on the high end (I have been to quite a few resorts and this was the highest I have ever seen). Also, the beach is not the best but I feel that is mostly the result of too many storms - cannot control that! We enjoyed our restful and relaxing trip here immensely.
Stayed 7 nights in Mar 2024
Response from Dear Mrs. Ann, on 3 Apr 2024
What a great pleasure to have the opportunity to receive your rating on this platform.We are more than happy to realize in your post that our resort and the service from our staff meet your expectations.For all of the members of El Cid, It will be a privilege to have another opportunity to welcome you back in the future.Sincerely, El Cid Resorts.

6/10 Okay

Robert

Travelled with family
This resort is vast and has a very nice and fun kids pool area with a cliff jump and slides, a quiet adult pool area, and multiple infinity pools, the food is good to very good at times and lunch and breakfast locations are easy to access. The adult drinks were mixed well and the service pleasant. The rooms were mostly clean and housekeeping was prompt as was room service. What wasn’t great was the buffet service had plates that were clearly run though a dishwasher but not clean, which was a big turn off, some of the staff appeared less than enthused at times, while others were very pleasant. You only get two WiFi codes included in your all inclusive package so if you have more devices expect a $60 bump per device to use WiFi for a week. Also, expect the restaurants to offer other food for an additional price, such as lobster at the seafood restaurant for a $60 fee, but the included menu is very good and adequate. The beach area was disappointing and horrendous for swimming as they have huge cement bags every twenty yards to block seaweed infestation or erosion. We had to go into town to the public beach for family beach time, where we had great ocean swimming and snorkeling and great food at “Dons”. The town was fantastic and we felt safe walking around and sampling the local cuisine. Overall we had a positive experience minus the unclean dishware, the not swimable resort beach, and the unexpected bump in price to all use WiFi.
Response from Dear Robert, on 3 Apr 2024
Thank you very much for sharing your evaluation of our facilities in relation to this recent visit to our resort.We regret that your stay at El Cid has caused you dissatisfaction. We can assure you that our purpose has been to make our guests happy and make this visit an insurmountable vacation experience.Although determining that your expectations were not met disappointed us, we will be very pleased to share each of your comments with the area manager in charge in order to work on the action plans to improve and regain the quality service characteristics of El Cid Resorts.We hope you can give us a second opportunity to serve you and recover your trust in us.Cordially,El Cid Resorts.

8/10 Good

Daniel Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024
Response from Dear Joseph, on 3 Apr 2024
What a great pleasure to have the opportunity to receive your positive qualification through this platform.We are very happy to determine in your qualification that this visit to our resort was positive and satisfactory.We look forward to having the opportunity to welcome you back soon.Best regards,El Cid Resorts.

4/10 Poor

Francisco Bejarano, Odessa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Mar 2024
Response from Dear Mr. Bejarano, on 2 Apr 2024
First off, we want to thank you very much for taking the time to qualify our service on this website.It is a shame to conclude on your score that your visit to our resort was not pleasant, and we would love to know details of your recent stay, if your time permits, please write us through this media. We will be delighted to hear from you soon.Kind regards,El Cid Resorts.