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Reviews of Excellence Riviera Cancun - Adults Only All Inclusive

5 out of 5
Excellence Riviera Cancun - Adults Only All Inclusive
Carr. Federal 307 Chet-Pto. Juarez, Km 324 - 342, Mza. 7, Lt. 1, SM 11, Puerto Morelos, QROO

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1154 out of 1444 reviews" "
Rating 8 - Good. 182 out of 1444 reviews" "
Rating 6 - Okay. 40 out of 1444 reviews" "
Rating 4 - Poor. 22 out of 1444 reviews" "
Rating 2 - Terrible. 46 out of 1444 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Chun-Fu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Excellence Riviera Cancun was magical. I have been to 5 different resorts in the area and this one takes the top. The food is one of the most important aspect of an all inclusive resort for me and this resort delivers, both on the buffet and the a la cart restaurant. Since this is an adult only resort, the entertainment was also top notch. My favourite was the Michael Jackson performance and the circus show. Lastly, the service was unbeatable. I had pool and beach staff swinging by every 30min or so taking drink and food order, all very friendly and attentive. I will definitely be coming back!
Stayed 4 nights in May 2024

8/10 Good

Andreas Yiannis

Liked: Cleanliness, staff & service, property conditions & facilities
1
Stayed 4 nights in May 2024
Response from The Excellence Collection on 23 May 2024
Thank you for your preference on Excellence Riviera Cancun! Thank you also for taking the time to share your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay. Greetings from The Excellence Collection.

2/10 Terrible

Ashley

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was terrible. The service was terrible except for the bartenders.
Stayed 4 nights in May 2024
Response from The Excellence Collection on 23 May 2024
Thank you for selecting Excellence Riviera Cancun as the host of your Caribbean holidays! Thank you for sharing your discontent regarding your experience at the resort. Our guests’ experience is of utmost importance to us and is of deep regret to hear that your experience with us was not of full satisfaction. Therefore, we appreciate your feedback, rest assured that your comments have been forwarded to the related departments at the property for the implementation of improvements. Once again, thank you for your review. We truly hope to have the opportunity to welcome you back and reinstate your confidence in our services. Greetings from The Excellence Collection.

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from The Excellence Collection on 22 May 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property with lots of activities and amazing pools. Near the Spa is the quiet area & lazy pool that loops around the property. Great for sunning on floats and keeping cool from the heat. Recommend the Spa for total relaxation. Will be back!
Stayed 7 nights in May 2024
Response from The Excellence Collection on 21 May 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Yvonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 8th visit to Excellence Rivera Cancun. We got a swimout suite on the lazy river. The location was perfect. Our waiters were Hugo ,Jorge and 2 others. We were never needing a drink. We ate breakfast at the Lobster House or the Kitchen Table. Both were delicious, i did like being outside for breakfast at the Lobster House. Lunch we went to various places. Pizza, Kitchen Table and Orgeno. They all were good. Dinner we ate at a different place each night. My favorites were Lobster House and Oregano. The lobster and lasagna were delicious. We enjoyed the nightly entertainment. My favorite was Claudia Trevino. She is a fantastic singer. Go see her when you are there. The only bad thing was having to leave. We will definitely return to Excellence Rivera Cancun.
Stayed 6 nights in May 2024
Response from The Excellence Collection on 20 May 2024
Thank you for choosing Excellence Riviera Cancun once again as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Simas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in May 2024
Response from The Excellence Collection. on 17 May 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Noreen M

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Erwin, Osvalde, Matilde, Julio, and Javier were all wonderful. The staff really made the experience, and were super friendly. Great dining options, plenty of pool areas, and everything was clean.
Stayed 4 nights in May 2024
Response from The Excellence Collection on 17 May 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

2/10 Terrible

Yunice, palisades park

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The veranda here was full of seaweed and the excavator was working all day so it was very noisy. Even though I was a VIP member, I couldn't check out late and was told I had to pay to use the facility room.
Stayed 6 nights in May 2024
Response from The Excellence Collection. on 17 May 2024
Thank you for selecting Excellence Riviera Cancun as the host of your Caribbean holidays! Thank you for sharing your discontent regarding your experience at the resort. Our guests’ experience is of utmost importance to us and is of deep regret to hear that your experience with us was not of full satisfaction. We understand the tractor can be noisy, although the tractor is the way to remove the seaweed efficiently. Nonetheless, your concern has been addressed to the appropriate department to take it into consideration. Therefore, we appreciate your feedback, rest assured that your comments have been forwarded to the related departments at the property for the implementation of improvements. Once again, thank you for your review. We truly hope to have the opportunity to welcome you back and reinstate your confidence in our services. Greetings from The Excellence Collection.

10/10 Excellent

Lisa Grove, Bella Vista

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service cleanliness not over crowded great food
Stayed 4 nights in May 2024
Response from The Excellence Collection on 16 May 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelersWe are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality, keep our grounds and facilities immaculate and well maintained, deliver joy through our shows and provide you with excellent service in order to exceed your expectations. We will pass your kind words along to the entire team.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Mariusz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first time and in mexico all inclusive and this was amazing i already cant wait to be back you will not be disapointed with this resort.
Stayed 5 nights in May 2024
Response from The Excellence Collection on 16 May 2024
Thank you for choosing Excellence Riviera Cancun for the first time as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Aisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience!
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on 15 May 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from The Excellence Collection on 15 May 2024
Allow us to thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great and so was the food. Would have been nice to have a place to dance at night but otherwise it was great.
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on 13 May 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers.We are very pleased to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best. It is also lovely to read that the food you encountered at any restaurant was great. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests.Our commitment is to make of every guest experience, as exceptional and unique as it can be, and we will continue working hard in this direction to provide the best vacation experience ever. Nonetheless, we appreciate you highlighted your suggestions, which have been already addressed to the management department. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extraordinary resort, fantastic customer service, delicious food, beautiful property, exciting & enjoyable entertainment, especially in the evenings!
Stayed 4 nights in May 2024
Response from The Excellence Collection on 13 May 2024
Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as host of your holiday destination and for taking the time to share this review with the Expedia community. We are delighted to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. It is also lovely to know how memorable was your getaway due to the good food quality you encountered at any restaurant you attended, and amusing entertainment provided. We will pass your kind words along to the entire team.We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Gary Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellence resorts are great to stay at. Staff are great.
Stayed 6 nights in May 2024
Response from The Excellence Collection on 13 May 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Tyra

Liked: Cleanliness
Stayed 6 nights in Apr 2024
Response from The Excellence Collection on 13 May 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 7 nights in May 2024
Response from The Excellence Collection on 13 May 2024
Allow us to thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

Cory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was absolutely perfect, the staff was amazing, the food was amazing. It truly is an all-inclusive to the definition of the word. The nightly entertainment was super high quality and diverse. Highly recommend to anyone looking for a getaway vacation with zero worries or stress.
Stayed 7 nights in May 2024
Response from The Excellence Collection on 13 May 2024
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your feedback with other travelers.It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be.Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, amusing entertainment and the outstanding service provided by our colleagues. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Seyed, Concord

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at this hotel, customer care was top notch , 24/27 service, friendly staff!
Stayed 6 nights in Apr 2024
Response from The Excellence Collection on 13 May 2024
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with other travelers.We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. It has been a pleasure having you with us and we look forward to seeing you back soon. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Amber Rae

Liked: Cleanliness
Stayed 4 nights in May 2024
Response from The Excellence Collection on 9 May 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Lindsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, always staff around. Room was a bit dated and musty but a small downside all things considered
Stayed 4 nights in May 2024
Response from The Excellence Collection on 7 May 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was AMAZING! So beautiful! So clean! Everything was immaculate and gorgeous!
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on 6 May 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun to vacation and for taking the time to write and share your opinion with other travelers.We are delighted to read that our All-Inclusive luxury resort exceeded your expectations in all aspects that are taken care of. The Excellence Collection is recognized for achieving superior quality in appearance and maintenance of our properties and facilities, just as many other attributes that enable us to provide the supreme Luxury all-inclusive experience. We look forward to welcoming you back soon and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Simrin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great resort, went with my family. A lot of groups travelling together. Food was great, love the lunch restaurants with the ocean view.
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on 6 May 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere. All staff is super polite and helpful. Food is awesome for being an inclusive resort and the drinks are strong! Definitely will be back next year.
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on 6 May 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers.We are very pleased to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best. It is also lovely to read that the food you encountered at any restaurant was great. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Rosanna

Liked: Cleanliness, staff & service, property conditions & facilities
Loved being pampered by Antonio bringing us drinks on the beach. Our junior suite was spacious. We ate at a different restaurant every night and hard to pick a favourite as all were great.
Stayed 7 nights in Apr 2024
Response from The Excellence Collection on 6 May 2024
Dear guest,First of all, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to share this review with other travelers.We are delighted to hear from you that we are able to exceed your expectations in all the areas, which are taken care of, and you enjoyed your stay with us mainly due to the outstanding service provided by Antonio to make you feel extra pampered. We will pass your kind words along to the team.We look forward to welcoming you back soon and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Brianne

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is wonderful and so friendly! So many dining options and food selection is wonderful. Loved the option for the pool bar, beach, or lazy river. Rooms are cool and very well maintained. Would stay here again in a heartbeat.
Stayed 6 nights in Apr 2024
Response from The Excellence Collection on 8 May 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers.We are very pleased to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best to meet every need. It is also lovely to read that there are plenty of food choices due to the wide range of international dining options we offer. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing. Great size rooms. Everything is included- mini bar, room service, restaurants, activities etc, it's nice being able to go and relax and not have to worry about anything
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on 6 May 2024
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your feedback with other travelers.It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be.Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, amusing entertainment and the outstanding service provided by our colleagues. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

ADRIAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean welcoming resort from the moment you step out of your airport transfer to the moment you say farewell. Friendly staff ready to accommodate guests needs. Great selection of food and drinks with good domestic and international choices. Overall good experience. The ongoing seaweed problem that plagued the seashore drop a little bit from overall good experience.
Stayed 7 nights in Apr 2024
Response from The Excellence Collection on 2 May 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers.It is lovely to read that our attentive staff members pampered all the time making you have got everything you wanted and they went out of their way to make sure that every request was accommodated. We can assure you that we will forward your kind words to our team for their contribution to how memorable and special was your stay.It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Quinn, Cambridge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best resort we’ve stayed at by a long shot. Everything was great. Food was outstanding (usually it’s hit & miss at resorts), service was 10/10. Entertainment was in a whole different league compared to other resorts. Only complaint is that the resort could use a little freshen up, and things seemed to be falling apart (chairs, parts of the room etc). Probably why the price was so discounted. Don’t think we will go anywhere except excellence for now on!
Stayed 7 nights in Apr 2024
Response from The Excellence Collection. on 2 May 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. We pay attention to offer good food quality and deliver joy through our shows and entertainment activities, and provide you with excellent service in order to exceed your expectations. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Jonathan Michael

Stayed 7 nights in Apr 2024
Response from The Excellence Collection on 22 May 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Quin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from The Excellence Collection on 3 May 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fantastic. Clean and safe. I will definitely visit this resort again in the future.
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on 1 May 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, attention to detail in order to provide high standards of cleanliness and hygiene, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

6/10 Okay

Roger

Stayed 1 night in Apr 2024
Response from The Excellence Collection on 20 May 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for sharing your discontent regarding your stay with us. We truly hope you will grant us the opportunity to welcome you back to reinstate your confidence in our services. Please receive our greetings from The Excellence Collection.

10/10 Excellent

Wesley

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tennis pro Alexis was so wonderful as was all bar service, wait staff front desk and house keeping.
Stayed 6 nights in Apr 2024
Response from The Excellence Collection on 30 Apr 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Rameel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is a 10/10 except the beach. It stunk and had a lot of seaweed. If the beach isn’t your thing this resort is perfect in every other aspect it’s a great balance of party vs quiet. But it’s not exceptionally quiet or exceptionally a party. It’s just a very well balanced resort and every other aspect besides the beach is a 10/10
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on 30 Apr 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. We are sorry you experienced the seaweed season. Please, note that the seaweed depends on weather conditions, although our hotels take the initiative to clean up our beaches daily because we pay special attention and care to maintain them.Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Kariza Mae Babao

Stayed 3 nights in Apr 2024
Response from The Excellence Collection on 30 Apr 2024
Allow us to thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

8/10 Good

Karen, Richmond Hill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean and the staff were amazing. It’s just that the rooms are “old”. They need upgrading. For example, the tap in the shower came off in my hand, a wall sconce on the wall had a shade on it that did not fit. The curtains were dirty, as were the white wash clothes and towels. Many of them were stained.
Stayed 7 nights in Apr 2024
Response from The Excellence Collection on 30 Apr 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Kade

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful plqce to relax for a week
Stayed 8 nights in Apr 2024
Response from The Excellence Collection on 28 Apr 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on 20 May 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a stellar resort. The entertainment, food, service, beach, pools, everything was great. Small enough that you can walk from your room on one side of the resort to the beach in 5min.
Stayed 7 nights in Apr 2024
Response from The Excellence Collection on 28 Apr 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, the food and beverages, deliver joy through our shows and entertainment activities, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Admassu, Beltsville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well managed. Among the employees the Front desk Supervisor, Armando Navarrete is exceptional in giving required information, making sure that we had a comfortable and worry free stay. I think is a really very good asset to the Exvellence Rivera Cancun. Hector from Lobster restaurant and Enrique from the Hydro Spa were also very attentive and helpful. Besides, the house keeping staff are the best. The bar tendors at the club restaurant are good at their work and helpful.
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on 28 Apr 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Terrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurants were centrally located and didnt need a reservation Never more then a 5 minute wait. Staff was always cleaning Everyone was very friendly. We will stay with Excellence and will try the Dominican location next
Stayed 6 nights in Apr 2024
Response from The Excellence Collection on 28 Apr 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on 28 Apr 2024
Thank you for your preference on Excellence Riviera Cancun! Thank you also for taking the time to share your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

Bradford and Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 6 nights in Apr 2024
Response from The Excellence Collection on 28 Apr 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I spent 4 nights, 5 days at this resort for our honeymoon and it was AMAZING! It was our first time here and we were consistently blown away by the amazing service provided by every staff member and the attention to detail. Our room was nicely decorated for us upon arrival with flowers and champagne. The resort itself is beautiful and charming and the quality of the food, entertainment, and service exceeded our expectations daily. The pools and beach are picturesque and the quality of the alcohol in the drinks is excellent. My husband and I splurged extra for a private dinner on the beach which included a set menu of our choice (delicious!), beautiful set up, and an amazing live saxophone player. It was the most romantic highlight of our stay. This resort is a great blend of ages and we felt we could easily get rowdy or have a more relaxing day/evening depending on our mood and where we decided to spend our time in this spacious resort. We would recommend Excellence Riviera Cancun to anyone and look forward to returning for a future anniversary. We applaud the staff and all their efforts that make this place so wonderful to visit. Their hard work and thoughtfulness are truly what sets this resort apart. Thank you for having us!
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on 28 Apr 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean honeymoon and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on 28 Apr 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

8/10 Good

firas f

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach sand was very soft and clean.
Stayed 3 nights in Apr 2024
Response from The Excellence Collection on 26 Apr 2024
Thank you for selecting Excellence Riviera Cancun as the destination of your Caribbean holiday! Thank you for your review and we look forward to welcoming you back! Greetings from The Excellence Collection.

10/10 Excellent

Harman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 experience would for sure go back.
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on 26 Apr 2024
Allow us to thank you for your positive review about Excellence Riviera Cancun and for sharing your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Alec Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful well kept property with amazing food, drink, and service!
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on 25 Apr 2024
Allow us to thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.