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"Hotel is very modern and it's in a very quiet area."

"Beautiful, peaceful colonial property. The hotel location is rather remote"

"La ubicación me pareció bien pero no tienen una coordinación entre Expedia y la disponibilidad real del hotel luego que llegas te dicen que tu habitación está ocupada cuando se supone que si reservaste es porque estaba disponible y lo que no me gustó fue la limpieza el piso donde estaba mi habitación olía a trapeador podrido me imagino que usaron uno que no estaba limpio aparte una de las almohadas como que la uso un mecánico negra de sucia"

"We absolutely adored our stay. We had stayed here before while using Banos as a central hub for our travels, so we were excited to stay here again. We were lucky to have an upgrade to the detached king room, which was beautiful and spacious. Everything at the property is clean and so well kept. The staff are fantastic and kind, we did a few excursions this time including rafting and hiring bikes to do the waterfall trail. Both were amazing and organised so well by the hotel staff and associated...

"Beautiful hotel. Loved the location (close to Banos but not too close). Awesome pools, great restaurant. Service was top notch."

"Loved the staff, the view, the amenities, everyone was so on top of everything."

"Beautiful old building fully restored maintaining the wooden beams and antiguo character. But the modern comforts like shower, bed, windows all working well. Clean towels of various sizes and sizeable bathroom. Cleaning is excellent. The rooms are all on an inside courtyard, so no street noise. I did not use the spa, but there is personnel on hand for massages and a sauna, etc. There is a locked parking directly in the backyard, so no need to use the street. The hotel is very safe, i never...

"Me cancelaron mi reservación dos horas antes de llegar al hotel porque dicen que de su plataforma no les paga me dejaron a mí y a mi esposa con una niña de 7 años sin hotel en una ciudad que no conozco pésimo servicio"

"Buen lugar"

"Johan was so helpful and kind!"

"La cabaña es muy acogedora, limpia y tiene una vista hermosa al volcán Tungurahua. Un lugar muy recomendado para ir en familia."

"Muy amable el personal. Super recomendado. Zona muy tranquila."

"Wonderful vacations either my family. Staff was great, breakfast was excellent. Very recommended."