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"The most helpful and friendly staff! I stayed for the Providence marathon and they helped in so many ways. Every staff member was kind and accommodating despite the popular travel times making it even more busy than usual"

"Stayed here when moving my daughter from JWU. The hotel and room were very comfortable and the staff was extremely friendly and helpful throughout our stay. The hotel is a quick walk to JWU’s campus and there’s lots of restaurants and boutiques nearby, with the mall across the street. We also enjoyed the free breakfast which had a wide variety of options. Will definitely stay here again! "

"Very friendly staff. Clean and spacious rooms"

"This property had a love series.You feel the room was over sized and spacious for 5 people.The location was close to the convention center and a nearby mall.It was ideal for a family"

"The hotel is old and the rooms need renovation"

"This was a nice hotel in a surprisingly good location. If you don't have harbor view, your view isn't going to be so great -- but that was the main downside. Otherwise, it's right next to a lovely park: you just walk outside, and there's a prime area for bayside walking, running, frisbee, playground for kids, fishing, etc. The lobby and bar feel like they're part of a much more upscale hotel, partly because of the waterfront view. The staff were all excellent, and the room included a microwave,...

"I've stayed here 4 times in the last 2 years and it just seems to get worse every time. They went from a great sit down breakfast to self serve hot food to a bowl of cereal. The restaurant/bar being closed on weekdays is just bizarre."

"Perfect location! Walking distance from several local attractions, restaurants, and the Amtrak station. Staff was really helpful and had lots of recommendations. I'd definitely return!"

"Nicee"

"Nice service & beautiful design "

"Great hotel, centrally located!!"

"Front desk was great and when my hairdryer died, they got me a new one pretty quickly as well as fresh towels. Bar restaurant was nice however I thought the food was a little over priced for the quantity and quality"

"Property was under full construction and we were advised until a couple of days prior to our stay. "

"I wouldn't reccomend staying here as a female solo traveler or couple. Although most things are fairly similar to the pictures, it is true that you need to read reviews carefully and know what to look for. There were strange sounds coming from some of the rooms that were somewhat concerning. The lock on the door to our room was not secure. The bathrooms were very well out of shape and provided little to zero privacy. If you plan to shower, bring a bathing suit as there is no curtain with a...

"Highly recommend the Loft as it was a beautiful space. The Heddle room has a glass window in the door to the bathroom. Technically you could shower in privacy but I would rather a solid door. Staff handled an issue with our original room well. They were immediately available when I called and provided both a short term (moving rooms for the night) and long term solution (fixing the issue) plan within ten minutes. Heddle room is a good option if you need a place to sleep and will be otherwise...

"Very dirty room Smelled horrible Stains on the carpet, towels and sheets Furniture looked like it was picked up at the landfill, falling apart and ripped material Out of 5 windows, 2 didn't open at all, painted shut. And the other 3 opened but there were holes in the screen. And 1 window wouldn't even stay open. Bare walls No extra blanket, usually you would find an extra one in the closet. 1 very small garbage. Small fridge that also smelled bad. Property needed attention badly. Trash and...

"Everything was just OK. Not really any better or worse than I expected. The real problem was the heat would not shut off. Even when you put it in the cool position, heat blared out of the vent. There was also an AC unit in the outside wall. We shut the heat, totally off and cranked the AC, but there was no cool air coming from it at all. I will see that I don’t generally have complaints and we have stayed here several times before, but this particular time was not comfortable."

"Nice last minute stay."