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"The rooms were well stocked, everything you need (kitchen things etc) for a good stay, beds were very comfy. We stayed at the beginning of April so was pretty cold, the heating didn’t really cut it but when cooking the oven heated the room well. Some of the chalet could do with a bit of attention, bathroom a bit mouldy, bed cabinets grubby inside but to be honest I would stay again in a heartbeat 😁 Nice bit of entertainment on the evening, pool good, activities available for the kids. Front of house staff were exceptional, nothing too much trouble. We will be returning next year !! "

"The hotel was lovely staff very helpful a receptionist called Kelly was very helpful. Lovely bar very relaxing all staff were very good. "

"Hotel is tired and in need of big investment. The downstairs bar and reception area is good and has been renovated. Restaurant room is only open Fri/Sat/Sun so other days any food is only served in bar area. Breakfast is served in restaurant and is good. The first floor hallway was being painted so dust sheets etc around. Our room Number 12 was a Superior class which had recently been redecorated and re upholstered. New curtains and large lamps. Nice layout with double aspect, large sleigh style bed, an ottoman, two seat sofa and large arm chair, also desk and chair. Kettle etc provided but no biscuits or hot chocolate. Sachets of milk and minimum amount of beverages. Bathroom was large with P shaped bath and shower, newly tiled walls. Basic hand and shower products. The plumbing was difficult! toilet flush difficult to press buttons in and flush not strong. Warnings on taps saying water may be hot. That actually means sometimes it will be hot, other times lukewarm or cold. Water temperature flowed in waves with separate delivery of cold warm and yes, hot but didn’t mix properly. The shower was better at mixing. We used the bath but only got low temp warm water. Next morning housekeeping did not clean it. Shower head needed descaling too. Chrome in bathroom had not been replaced and now didn’t shine or was rusting. All windows were old wooden sash style which were draughty and let in noise from road outside. Music from bar could be heard until about 11 pm"

"Clean room, really good breakfast (way too much for me). Small problem with my room which was rectified immediately. The staff were truly lovely. "

"Clean and comfortable. Food was nice. Enjoyed our stay "

"The breakfast menu is good. Property has own free parking. Good localisation. Not far to Ryde Esplanade and town center. "

"Had a minor issue with shower, no cups for tea or coffee wasn’t told about whereabouts for breakfast but otherwise good stay "

"The windows were thick with grey stuff, which I assume to be mould. there was no expelair in the bathroom and you couldn't open the window. The double room was cramped - narrow space up the side of the bed and no bedside tables. There was a rude sign outside the breakfast area: No (double underlined) admission before 8.30. On our first day the door to this was locked because the chef was late. On the good side, the owners have made an effort with some of the decor and also with producing good food. At breakfast, however there are only coffee bags and the breakfast table had 4 croissants (for 4 double rooms). The chef did not offer bread or toast, but brought it if asked. "

"Lovely staff. Room was upgraded by them even though not their fault we arrived late (ferry). Only problem was that the cleaners were not notified of the change & came into our room when we were there. "