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"I was really disappointed with my stay at this so-call 5 star all-inclusive resort. One of the main reasons I booked was the variety of dining options-they advertise five restaurants, but in reality, only one was open each day/night. That completely defeats the purpose of having multiple restaurants and made the experience feel very limited and repetitive, The swim-up bar, which should have been a highlight, was practically unusable. There were so many bees swarming the area that it felt unsafe to even approach, let alone sit and enjoy a drink. It was frustrating because this is something that should be managed at a resort of this caliber. On top of that, the customer service was extremely poor. Staff seemed uninterested, unhelpful, and at time outright dismissive. Overall, this was far from the luxury experience I expected. Between the limited dining, unsafe pool conditions, and lackluster service, I will never return or recommend this resort to anyone looking for a true 5-star experience!"

"Much to love, with some exceptions. The hotel and grounds are very beautiful and very well maintained, with gorgeous views of the ocean, surrounding mountains, and lush foliage. The room was lovely and very clean. One of the best aspects of this resort is the staff! They were consistently warm, friendly, and eager to accommodate any request! It's easy to feel very spoiled by their attentive and engaging presence! Thank you Monica for creating this culture among your wait staff!! You're wonderful! When the main buffet restaurant opens its doors for dinner, the staff are lined up on two sides and applaud the guests as they enter!! Loved it! The food in the main restaurant was extremely diverse, plentiful, and mostly delicious. We did not enjoy the one specialty restaurant we tried - Japanese. We had great massages, enjoyed some shopping, both in the hotel stores and the beach market. Would have enjoyed more entertainment options. There was a fantastic violinist and sax player though, which we enjoyed. While we loved the pools, the beach has dark sand and is not inviting. The waterpark is cute for kids, but limited for adults. We did one waterslide which was quite an unpleasant experience - very hot and claustrophobic inside. I would give this hotel a 4.5 rating if I could. We had a great time, despite the few exceptions mentioned."

"Very poor..."

"Amazing location and property, but room felt dirty and and smelled strongly of cleaning products which we could not get rid of. The outside and beachfront is beautiful. We felt safe at the property. "

"Great beach! Convenient location. Bar overlooking the beach was great!"

"Everything about Casa Chameleon was impeccable. The friendly staff, the complimentary daily breakfast and the clean rooms made the experience even more enjoyable. The property had immaculate views overlooking the ocean and the Catalinas town that is relatively new with condos shops and restaurants and a beautiful beach club. My next trip to Costa Rica, I I’ll be staying here. If you are looking for a relaxed, calm vacation vibe, Casa Chameleon is for you!"

"Just a heads up that this is not a typical hotel experience. The property feels more like a quiet, underdeveloped residential area than a full-service hotel, which may or may not be what you’re looking for. There were very limited services and amenities, and whenever we asked staff for help, they often seemed confused or unsure how to assist. It felt less like hospitality and more like we were inconveniencing them, which was disappointing—especially given that we were there for our honeymoon. The hotel itself is nice enough and the rooms are clean, but the overall experience didn’t match expectations. The property was nearly empty during our stay (we only saw a couple of other guests), yet we were given a city-facing room instead of an ocean view. When we asked if there were other options, we were told the hotel was fully booked, which didn’t align with what we were seeing. The broader development also felt a bit unusual—very quiet, somewhat sterile, and lacking the character or energy you might expect in a destination like Costa Rica. Overall, it’s not a bad place, but it’s important to set expectations before booking."

"We stayed in the 2 bedroom villa and loved the full kitchen, 2 bathrooms and outdoor seating area. The pool is large and warm and we had it all to ourselves all 3 days we went swimming. (Closes at 7pm so slight improvement would be longer hours.) Grocery store a couple minute walk away so very convenient if you want to get supplies for some meals. Location would feel inconvenient if you do not have a rental car. (Beach access is a long walk). But with a car we loved how it was central to so many beaches! Tip: bring your own dish soap and cloth as they don’t provide. Also the beds are only made up with sheets, but when we asked for blankets it was no issue to get them."

"Nice area and friendly staff!"