Ping pong, music library

Reviews of Grand Riviera Princess - All Inclusive

4.5 out of 5
Grand Riviera Princess - All Inclusive
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO

Reviews

8.0

Very good

Rating 10 - Excellent. 1175 out of 2647 reviews" "
Rating 8 - Good. 686 out of 2647 reviews" "
Rating 6 - Okay. 370 out of 2647 reviews" "
Rating 4 - Poor. 212 out of 2647 reviews" "
Rating 2 - Terrible. 204 out of 2647 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Dale

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful resort. We had the swim our family club room. It was great for our young children and access to all the family club amenities. I am not basing our vacation off of this. It was excellent after this however our check in was a bit rocky with a room that hadn’t been cleaned(mold in the sinks), fridge didn’t work, tv and phone was broken. I just don’t think the room was used for a while. The resort and reception worker got us a new room which was up to par and perfect and no hesitation. All the restaurants were great, especially Mama Mia. All the staff there was great, we had Jose and Rakiel(sorry spelling) Steak house was fantastic too. Overall we really enjoyed the resort and staff. I only put the check in the review because it’s good for them to know and on top of it they fixed the issue no problem
Stayed 7 nights in May 2024

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property looks large and is intimidating, but it was close to all the pools and beach. I enjoyed the pools and the beach. Not a foodie so i cant comment on the food. I like what i like (fruits and veggies). Well, people were eating the food:)
Stayed 4 nights in May 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly. I liked that they had multiple pools. Each had a pool side bar, which was great. Lots of activities, there was a foam party and a slient dicso when i was there. The mini bar came stocked with water that they replenished daily. Multiple buffet restaurants around the resort. I only ate at one place that required a reservation but it was delicious. The beach had plenty of chairs. They have an app for the resort with a map which was helpful. I'd definitely come back.
Stayed 3 nights in May 2024

6/10 Okay

Lleny

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities
Property is just ok, rooms are outdated. We had a room with swim up Pool had a lot of leaves in it and was not cleaned daily. Restaurants were not great and buffet isn’t either, although servers were. I wouldn’t stay here again.
Stayed 3 nights in May 2024

10/10 Excellent

Leslie Michelle Ceballos

Travelled with family, Travelled with group
Liked: Amenities
Def recommend this resort if you want great food, great vibes, and a well maintained resort. It is very big amd you do get tired of walking depending on where you’re going but they offer a shuttle service that passes quite often.
Stayed 5 nights in May 2024

10/10 Excellent

Majde

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best resorts. This is our second time and ill go again. Great staff and very helpful
Stayed 4 nights in May 2024

10/10 Excellent

Melitza

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was interactive and helpful, there was plenty to do
Stayed 4 nights in May 2024

6/10 Okay

Nick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was lovely. Taco and burger stands were fantastic. Rooms were nice and landscaping was great. Food was awful. Buffets were tasteless and some restaurants (las olas) were inedible. Others (la fleur and la hacienda) had some decent options.
Stayed 4 nights in May 2024
Response from Luis Rivera on 21 May 2024
Hello dear Nick. We appreciate your kind review and for taking the time to provide us with your valuable opinion. We are pleased to know that you enjoyed the beach, the rooms, and the landscape, those small details make the difference at Princess. We are sorry that the buffets were not to your liking, your opinion is very important to us, so we will present a report to the corresponding area.

10/10 Excellent

Ginger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff awesome.. especially Martin the shuttle driver and Victor the server. Really all of the staff was amazing and the property was so quiet. I cannot believe there were bad reviews on this property. Cant wait to return
Stayed 5 nights in May 2024
Response from Luis Rivera on 21 May 2024
Hello dear Ginger, we are happy and motivated to know that you enjoyed your vacation at Princess. We will continue to make great efforts to provide good service and unforgettable experiences to all our guests and we can be sure that we will pass on your kind comments to our colleagues Martín and Víctor so that they continue to feel motivated to continue providing great service. Thank you very much for your preference, we hope to see you soon.

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were just here for our honeymoon and had an amazing time! Staff was very attentive, the food was amazing, the restaurants were beautiful, and there were plenty of activities and lots of fun wildlife to see. Highly recommend and will definitely come back!
Stayed 7 nights in May 2024
Response from Yareny Bretón on 21 May 2024
Hello Rachel! Thank you for your recognition of our team, the warm treatment and attention to small details is what makes the difference for us. Thank you very much for your appreciation of our gastronomic proposal. We hope to have you back soon at Princess.

2/10 Terrible

Victoria Eugenia Hoffmann

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
THE WORST SERVICE , ALL THE STAFF AND PERSONAL WAS RUDE !!! I WILL NEVER COME BACK !!!!!
Stayed 3 nights in May 2024
Response from Dani Santizo on 21 May 2024
Hello dear Victoria, thank you very much for taking your valuable time to tell us about your experience with us.We would have loved for her to share with us in more detail the inconveniences she experienced during her stay.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely.

10/10 Excellent

Zahraa

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to visit
Stayed 3 nights in May 2024

10/10 Excellent

Marina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay
Stayed 4 nights in May 2024
Response from Yareny Bretón on 21 May 2024
Hello dear Marina, thank you very much for your excellent rating and for taking your valuable time to tell us that you had a pleasant stay with us. We are happy and motivated to know that you enjoyed your vacation in a very special way.We hope to have you back soon at Princess.

8/10 Good

Sorin Eghia, PT CHARLOTTE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every defining aspect of this property was well above average: rooms, amenities, dining options, beach, entertainment, shopping. Special mention to Karla Palacios, a passionate mixologist. Her thought out, hard labored drinks were amazing.
Stayed 7 nights in May 2024
Response from Michelle on 21 May 2024
Hello dear Sorin EghiaAt Princess we love that you feel special at all times because brilliant guests like you deserve unforgettable vacations. We appreciate the mentions to our collaborators for their exceptional service they provided during their stay, making the moment more special.We hope to see you soon on your next visit!Kind regards

4/10 Poor

Chrissy

Stayed 3 nights in May 2024
Response from Dani Santizo on 21 May 2024
Hello dear Chrissy. We would have loved for you to share with us what your experience at the hotel was like. Remember that your opinion is important to us. We appreciate your trust in us for your stay and we hope to welcome you again in the future. Kind regards.

10/10 Excellent

Destiny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My boyfriend and I stayed here for my birthday trip and had an amazing time! My favorite part was our swim out hotel room. We were outside in the pool everyday. Another thing I'd like to acknowledge is the outstanding staff. Every single person we encountered was so nice and willing to help.
Stayed 5 nights in May 2024
Response from Michelle on 20 May 2024
Hello Dear DestinyWe are glad that you felt welcome among our extremely professional staff, we are honored that you made us part of a celebration that is extremely special for you and your loved ones, we are very happy that this birthday trip was unforgettable. At Princess we love to offer a unique, personal and quality service that will give you the best experience in the Mayan Riviera. We hope to see you again soon and continue creating unparalleled moments! .Kind regards

8/10 Good

KEVIN HABER

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family-friendly resort with beautiful beaches accesible via a short walk from the Platinum suites.
Stayed 4 nights in May 2024
Response from Michelle on 20 May 2024
Hello dear KevinWe are extremely grateful to know that your stay with us was extremely pleasant and satisfactory. This motivates us to continue developing as great hosts, which is why we stand out. We are honored to have chosen us as your hosts for an unforgettable vacation.kind regards

8/10 Good

Arianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall rating: 4/5 Pros: - Lots to do (many bars, restaurants, activities) - App to book a la carte online - Great food at a La carte restaurants - Spa circuit hydrotherapy was a great experience - Shuttle template del Carmen ($4 USD each way) - Outdoor taco stand was amazing - Clean resorts and rooms - Service was great (daily complete room service) and staff friendly and funny - Very fun nightlife for adults and kids - Hotel is updated Cons: - buffet food was not great compared to what we expected - lots of walking to get around resort (but there is a shuttle bus) - Drinks were average, nothing special (?seemed watered down) - Expensive transportation to/from airport - Lots of extra charges for things that we expected to be included (I.e. ice cream shop, tequila tasting, outdoor dining experience)
Stayed 7 nights in May 2024
Response from Michelle on 20 May 2024
Hello dear Arianna Thank you for your detailed review of our Princess hotel. It means a lot to us that you took the time to share your experience with the rest of our community and with us. At Princess we love to pamper you and make you feel welcome at all times, we are happy that you had the great Princess experience, we will take into account the observations that you have given us, to improve our seasoning and freshness of the food and the quality of our drinks that we offer, This motivates us to improve and continue developing as great hosts, which is why we stand out.kind regards

10/10 Excellent

Janet, Grayson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel, staff was friendly and property offers a lot. Upgrade was for bracket to use platinum level amenities. Room remained the same. Overall, great stay.
Stayed 4 nights in Apr 2024
Response from Michelle on 20 May 2024
Hi darling JanetWe are happy to provide you with quality care that you deserve. At Princess we love to take care of the details in the services we offer so that your experience in our complex is unmatched. We hope to see you very soon and continue sharing unforgettable moments

8/10 Good

Jana

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
There were no sit down community bars to meet people at. 10:30 is very late for the disco to open.
Stayed 5 nights in May 2024
Response from Michelle on 20 May 2024
Hi darling JanaWe are grateful for your visit to the Princess Hotel. We fully appreciate your observations about the areas of opportunity where we have to work to obtain better for our entertainment and the areas for it.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.

8/10 Good

lyle, Sheboygan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in May 2024
Response from Michelle on 20 May 2024
Hello dear LyleWe are extremely grateful for a satisfactory rating. We would have loved to know how your stay with us was, this would help us as feedback to know how we can continue improving the service we provide. Likewise, we hope to see you very soon!Kind regards

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly. And adults only friendly. Very accommodating.
Stayed 3 nights in May 2024
Response from Michelle on 20 May 2024
Hello dear JenniferIt is great for us to know that you have had a positive experience at our Princess hotel. It is a pleasure for us to serve our guests as brilliant as you.We hope to see you back soon!

8/10 Good

Naziha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lobby bar very rude,
Stayed 7 nights in May 2024
Response from Michelle on 20 May 2024
Hello dear NazihaWe deeply regret that our staff did not meet our service standards. We appreciate that you let us know this information, which is extremely important to us. We will take the necessary measures so that this situation does not occur again in the future.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.

10/10 Excellent

Abbey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After many stays in different All-inclusives , this one exceeded expectations! We decided to upgrade to platinum for this vacation (we usually always stick with a standard room) but the platinum services here were WELL worth it. The beach area always had spots to relax with drink services, its own private pool, 24hour room service, air-conditioned lounge with snacks and a full bar, etc. We will definitely come back to Princess Riviera!
Stayed 8 nights in May 2024
Response from Michelle on 18 May 2024
Hello dear AbbeyWe are happy that you felt welcomed by our extremely professional collaborators in what they do, as well as making us part of such an important celebration for you, where we enjoy seeing you very happy on your day. At Princess we love to provide a unique, personal and quality service, offering you the best experience in the Mayan Rivera.We hope to see you again in the near future!kind regards

8/10 Good

Lyne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Michelle on 20 May 2024
Hello dear LyneWe are very grateful for the satisfactory rating. We would have liked to share with us what her stay with us was like. This would help us, as feedback, to continue improving the service and experiences at the brilliant princess hotel. We also hope to see you soon! of.

8/10 Good

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service
The grounds were beautiful and impeccably maintained. The rooms were musty smelling
Stayed 4 nights in May 2024
Response from Michelle on 18 May 2024
Hello dear RebeccaWe are very happy and grateful for your preference with us, at Princess we love to pamper you and make you feel welcome at all times, we love that you make us part of an extremely fun and unforgettable vacation for all our guests. We appreciate your observations about our rooms, we will immediately take the necessary measures to solve the problem that you bring to us. We hope to continue seeing you soon and share more moments with the Princess family.Kind regards

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024
Response from Michelle on 18 May 2024
Hello dear BriannaWe are very grateful for such a satisfactory rating. We would like to know how his stay with us was, since his comments will help us continue improving the service we offer. we hope to see you soon!kind regards

8/10 Good

Kristen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed our suite, and the private pool for adults only. The grounds are beautifully well kept. Great job! As a server and a bartender/bar manager, I felt bad for the servers at most of the “restaurants”. They seemed very busy and stressed out-which leads to an awkward dining experience for the guests. Perhaps they need more help on the floor. One thing we noticed was the lighting in some of these restaurants was so bright it felt like a cafeteria. Takes away from what could be a more pleasant experience-especially a romantic one. Hugo at the pool bar in the VIP area was the best!! Overall, we would most likely return.
Stayed 4 nights in May 2024
Response from Michelle on 18 May 2024
Dear KristenThank you for sharing an extremely positive review about our services provided, we are happy that your stay was wonderful. We appreciate the preference, such as mentioning brilliant collaborators, we would love to send them your comment, we know that it will make them very happy to know it, as well as thank you for the excellent comments with our facilities. In the same way, we will take into account the mentioned details that you presented to us to follow up. as soon as possible for better service. We hope to see you very soon!kind regards

6/10 Okay

Elisabeth May

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food wasn’t the greatest and there are TONS of wild animals running around the resort. You can’t eat by the beach or pool without being swarmed
Stayed 7 nights in May 2024
Response from Michelle on 18 May 2024
Hello dear ElisabethDear guest, we are sorry that your stay with us was not entirely satisfactory. However, your comments give us the opportunity to make improvements. Likewise, we give ourselves the task of looking for new ways to prevent this from happening in the future to continue improving day by day.We hope to see you very soon!Kind regards

10/10 Excellent

Kena, Lake Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff are amazing. I would definitely stay here again and recommend to anyone looking for an all in one all inclusive resort. The only thing that I could say is the food wasn’t phenomenal, whether we ate in one of their exclusive restaurants or the buffet. The food was kind of lacking, however that may just be me since I’m use to southern food from Louisiana with a lot of flavor. All in all do yourself a favor and visit this amazing resort. It’s is truly breathtaking and the staff is very inviting and friendly. I do have a couple recommendations though… get yourself a swim up room, it’s worth it. Oh, and pace yourself with the yummy drinks they have to offer, they catch up quickly and hit you all at once!!! lol Also, if the vip access is available get it.
Response from Michelle on 18 May 2024
Hello dear KenaThank you for your detailed review of our Princess hotel. It means a lot to us that you took the time to share your experience with the rest of our community and with us. At Princess we love to pamper you and make you feel welcome at all times, we are happy that you tasted our special dishes and drinks for you, we will take into account the observations you have given us, to improve our seasoning and freshness of the food we provide. We are extremely grateful and honored to know that your stay with us was extremely pleasant and satisfactory. This motivates us to continue developing as great hosts, which is why we stand out. We appreciate your preference and we hope to see you very soon!kind regards

8/10 Good

Mohammed

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at the Grand Riviera Princess Hotel in Mexico and had a generally positive experience with a few notable caveats. Firstly, the service at the hotel is excellent. The staff are attentive, friendly, and always ready to assist with any requests, which really enhanced our stay. The hotel itself is well-maintained and very clean, providing a comfortable environment for guests. One of the standout features of the hotel is the wide range of activities available, particularly for families and kids. There are plenty of entertainment options and amenities that keep everyone engaged and happy, which is a big plus for those traveling with children. However, the food quality, especially at the buffet, left something to be desired. Some of the food items were not as fresh as expected, which was a disappointment. The à la carte restaurants were better, but overall, the dining experience didn't meet the high standards set by other aspects of the hotel. In summary, while the Grand Riviera Princess Hotel is a good place to stay with great service, cleanliness, and plenty of activities, the food quality at the buffet could use some improvement. It's a nice destination, but there's nothing particularly compelling to make it a must-return destination.
Stayed 8 nights in May 2024
Response from Michelle on 18 May 2024
Hello dear MohammedThank you for your detailed review of our Princess hotel. It means a lot to us that you took the time to share your experience with us. At Princess we love to pamper you and make you feel welcome at all times, which is why we understand your discontent and we are sorry that your experience with our food was not the best. However, your comments give us the opportunity to make improvements. Likewise, we give ourselves the task of looking for new ways to prevent this from happening in the future by improving the quality and freshness of our food. We will send this information to our responsible department so that there is a solution as soon as possible and our guests experience a unique stay. . We hope to see you very soon and give you the great Princess experience!Kind regards

10/10 Excellent

Rahul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024
Response from Michelle on 18 May 2024
Hello dear RahulWe are very grateful for this satisfactory rating. We want to know if he enjoyed his stay with us, as his comments will help us to further improve the service we offer. We hope to see you soon!kind regards

2/10 Terrible

Angelic

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was need to be updated, the chairs in my room was dirty. the staff was rude and keep trying to get money from me for a vacation that I paid for in advance all inclusive. I felt like I was driving up to prison when I first arrived. fences with bob wire. the pool water was hot nasty. no place to cool off accept for the beach water. the food was disgusting. This was nothing like what was advertised online. SORRY I WASTED MY MONEY!
Stayed 3 nights in May 2024
Response from Dani Santizo on 16 May 2024
Hello dear Angelic, thank you very much for taking your valuable time to tell us about your experience with us.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely, hotel moyen

8/10 Good

Stefan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it's very nice
Stayed 6 nights in May 2024
Response from Dani Santizo on 16 May 2024
Hello dear Stefan, thank you for taking the time to rate the hotel and share with us what your experience was during your stay.We feel happy and motivated to know that he enjoyed his vacation with us. We will continue to make great efforts to provide good service and unforgettable experiences to all our guests.Thank you very much for your preference, we hope you can return soon.Kind regards.

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Big smiles all the time , super friendly, costumer services excellent, food delicious, safe and clean
Stayed 3 nights in May 2024
Response from Dani Santizo on 16 May 2024
Hello dear Victor, thank you very much for your excellent rating and for taking your valuable time to tell us about your experience with us.We wholeheartedly appreciate the time you have dedicated to giving us your affectionate words, without a doubt your comments will be well received by all the staff, comments like this make our commitment to our guests continue to grow.I hope to see you soon and coincide with your return on Princess.Kind regards.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the beach, the volleyball court that is next to the beach bar and you have a lot of nice places to walk
Stayed 7 nights in May 2024
Response from Dani Santizo on 16 May 2024
Hello dear Robert, thank you very much for your generous rating and for giving you the opportunity to live the Princess experience.We feel happy and motivated to know that he enjoyed his vacation with us. We will continue to make great efforts to provide good service and unforgettable experiences to all our guests.Thank you very much for your preference, we hope you can return soon.Kind regards.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean great staff great food and people made alot of new friends
Stayed 6 nights in May 2024
Response from Dani Santizo on 16 May 2024
Hello dear Michael, thank you for taking the time to rate the hotel and share with us what your experience was during your stay.We feel happy and motivated to know that he enjoyed his vacation with us. We will continue to make great efforts to provide good service and unforgettable experiences to all our guests.Thank you very much for your preference, we hope he can return soon.Kind regards.

10/10 Excellent

paul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Just a lot more than I expected. This resort is a GEM
Stayed 4 nights in Feb 2024
Response from Dani Santizo on 16 May 2024
Hello dear Paul, thank you very much for your excellent rating and for taking your valuable time to tell us about your experience with us.We wholeheartedly appreciate the time you have dedicated to giving us your affectionate words, without a doubt your comments will be well received by all the staff, comments like this make our commitment to our guests continue to grow.I hope to see you soon and coincide with your return on Princess.Kind regards.

4/10 Poor

Angham Diaa

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
The experience was very pleasant. However, the only thing I would complain about is the photo booth or people who own the photo gallery. They over charge and waste your time. They do not accommodate you or think of a solution for wasting your time. They also speak with such an attitude. No professionalism at all. Over all, yhe worst experience ever.
Stayed 7 nights in May 2024
Response from Dani Santizo on 16 May 2024
Hello dear Angham, thank you very much for taking your valuable time to tell us about your experience with us.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely, hotel moyen

10/10 Excellent

Wayne Lloyd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 13 nights in Apr 2024
Response from Betsa on 15 May 2024
Dear WayneThank you for your review! We're thrilled to hear that you found our staff excellent. Providing exceptional service is our priority, and we're delighted that our team made your experience memorable. We appreciate your kind words and hope to welcome you back soon for another fantastic stay!Best regards

2/10 Terrible

vajheh

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Too much walking around
Stayed 5 nights in May 2024
Response from Betsa on 15 May 2024
Thank you for sharing your feedback with us. We're sorry to hear that you found there was too much walking around during your stay. We're here to ensure you have a pleasant stay, and your feedback helps us do just that. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience. Thank you for choosing us.Best regards

10/10 Excellent

Rafael Semenovich

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Silence, clean water in the pools. Unfortunately, I am disabled and used a scooter - the size of the rooms allows this, it is convenient in restaurants. Unfortunately, there is no place for disabled people on the sea coast - I would like the opportunity to be on a site near the sea.
Stayed 10 nights in May 2024
Response from Dani Santizo on 14 May 2024
Hello dear Rafael, thank you very much for giving you the opportunity to live the Princess experience.We appreciate your comments to improve the quality of service for the disabled, we will take it into account.Likewise, we feel happy and motivated to know that he enjoyed his vacation with us. We will continue to make great efforts to provide good service and unforgettable experiences to all our guests.Thank you very much for your preference, we hope you can return soon.Kind regards.

2/10 Terrible

Carol L

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid over $1400 for a vacation that was horrible from checkin and I requested another resort the same day I checked in. How can you guys ask a money hungry facility to refund me, I paid you guys. When booking this trip I had a choice of choosing Grand Riviera and Sunset Princess and I opted to stay at Grand Riviera. My party and I were placed in Sunset and that’s not what I paid for? I’ve never had a bad experience with any other Princess resorts. Your resolution team is crappy and your response to unsatisfied paying customers are beyond unacceptable. I will try my best to never book with your platform again if this how you handle situations. I’ve never heard of a someone calling a facility to request a refund to the facility I’m complaining about. What’s $85 when I spent over $1400 for nothing. I was supposed to be celebrating Nurses Week, Mother’s Day, and a Bday for my daughter and this was far from a celebration.
Stayed 3 nights in May 2024
Response from Dani Santizo on 16 May 2024
Hello dear Carol, thank you very much for taking your valuable time to tell us about your experience with us.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely, hotel moyen

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Well property is huge … the shuttle sucks so prepare to walk your calories away ,beach was very sea weedy , Room was beautiful , even thou my shower door was broken but that’s a minor thing to me , taco stand was great , I read people had trouble book restaurants I didn’t have no issues there a different one every night , staff at pool by stand where the serve hotdogs and hamburgers suck had attitudes at all times even if u tip them , sports bar staff amazing , lobby bar amazing , all in all if the did a lil better with shuttle bus , and teach staff to treat us the way they would like to be treated a lot of people would return to hotel
Stayed 4 nights in May 2024
Response from Dani Santizo on 14 May 2024
Hello dear Sharon, thank you very much for giving you the opportunity to live the Princess experience.We regret and apologize for the details that were not to your liking, we will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope you enjoyed the rest of your stay despite that.Kind regards.

6/10 Okay

Sierra Rae

Liked: Cleanliness
Stayed 3 nights in May 2024
Response from Dani Santizo on 16 May 2024
Hello dear Sierra, thank you very much for your generous rating. We would have loved for you to share with us what your experience at the hotel was like. Remember that your opinion is important to us. We appreciate your trust in us for your stay and we hope to welcome you again in the future. Kind regards.

8/10 Good

Avery Keating

Liked: Cleanliness, staff & service, property conditions & facilities
The people on the resort were supper friendly
Stayed 7 nights in May 2024
Response from Dani Santizo on 13 May 2024
Hello dear Avery, thank you for taking the time to rate the hotel and share with us what your experience was during your stay.We feel happy and motivated to know that he enjoyed his vacation with us. We will continue to make great efforts to provide good service and unforgettable experiences to all our guests.Thank you very much for your preference, we hope you can return soon.Kind regards.

10/10 Excellent

Matthew Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff and awesome atmosphere, loved it here!
Stayed 6 nights in May 2024
Response from Dani Santizo on 13 May 2024
Hello dear Matthew, thank you for taking the time to rate the hotel and share with us what your experience was during your stay.We feel happy and motivated to know that he enjoyed his vacation with us. We will continue to make great efforts to provide good service and unforgettable experiences to all our guests.Thank you very much for your preference, we hope you can return soon.Kind regards.

8/10 Good

Matthew J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good but nothing special
Stayed 5 nights in May 2024
Response from Dani Santizo on 13 May 2024
Hello dear Matthew J, thank you very much for your generous rating. We would have loved for you to tell us about your experience at the hotel. Remember that your opinion is important to us. We appreciate your trust in us for your stay and we hope to welcome you again in the future. Sincerely.

8/10 Good

Delilah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Dani Santizo on 14 May 2024
Hello dear Delilah, thank you very much for your generous rating. We would have loved for you to share with us what your experience at the hotel was like. Remember that your opinion is important to us. We appreciate your trust in us for your stay and we hope to welcome you again in the future. Kind regards.

4/10 Poor

Aaron

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very run down. We have been other years and this was the worst. Hot room. Bunk toilet. $12 waters.
Stayed 5 nights in May 2024
Response from Dani Santizo on 13 May 2024
Hello dear Aaron, thank you very much for giving you the opportunity to live the Princess experience.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely.