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"The reception staff were absolutely amazing.Fernando and Alexander were so helpful and friendly."

"The hotel is beautiful and the staff is super attentive."

"AC works beautifully. Great coffee and good location for a peaceful stay. be sure to ask about the Gexto walking route"

"Actitud de servicio del personal, excelente"

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"The location of this hotel is very good and convenient for getting around the city. However, the room was a bit small. My main concern was the air conditioning. During our stay, the weather was very hot, but the air conditioning in our room was very weak and did not cool the room properly. We reported this to the reception, but were told that the system was less effective because many guests were using it at the same time. Unfortunately, the issue was not resolved, and we felt quite...

"Estancia muy agradable y confortable el personal genial y todo limpio."

"Habitación limpia personal amable me gusta que pueda ir con mi mascota Desayuno mejorable 😉"

"I'd say this hotel is a 3 star, not a 4. And it's starting to feel very dated and looking tired in the rooms. The Air Con was not functioning correctly in the room I was given, so it made for an uncomfortable sleep on a night after the temp had reached 38 celsius. Parking was overpriced but at least it was safe. The bathrooms felt a bit grubby, and the bedroom didn't make me feel clean either. Just a general sense of dirt and age. The free waters in the fridge were a nice touch and the staff...

"This is a very beautiful hotel. The fitness center was super nice along with the breakfast in the morning. Hotel is walking distance to Old Town. Would love to stay again."

"Nice hotel in Bilbao and walking distance to Guggenheim and Old town (Casco Viejo). We stayed in the Junior Suite with terrace. Excellent breakfast and a great orange juicer that squeezes oranges right in front of you. The pool is rather small. The staff is very friendly and the rooms are very clean and accommodating. Near many eating and shopping options. Very safe and you can walk late into the night. Good for couples, solo and families."

"Great rooms with views to the street. Great location with restaurants near by. Beautiful room and clean. We had a great experience."

"We had a fantastic stay at the hotel. The stuff is very friendly and attentive. We got a little surprise for my husbands birthday 🎉 The room was perfectly clean"