Search Hotels Near Playa Astondo, Bilbao

"Great staff"

"When we checked in we made sure to book a shuttle for our early flight with the nice young man who checked us in (the main reason we chose this hotel). Also we were told we could buy a coffee at that time. When we arrived in the lobby at 4:45am, the young man on the desk said we were not booked on the shuttle and we could not have coffee. We were panicking we would miss our flight. I politely told him we 100% booked a shuttle and said it was very important we got on it. He wasn’t happy and made no attempt to communicate with us about solving the problem. The girl driving the shuttle bus said for us to load on it. Miscommunication between evening and morning staff and morning man made no attempt to be helpful or kind or problem solve with us. He acted like we were the problem and just didn’t book it. "

"English isn’t well spoken in the hotel. Restaurant there is great, excellent food and friendly staff."

"Beautiful property with an amazing view over the port."

"Room was clean. Old and needs updating. "

"Fourth time we have stayed there over the years, it is convenient for the bridge across to Bilbao port and offers a good range of local ameities nearby providing you can find somewhere convenient to park. We could not get the air con / fan working that evening. They have upgraded the rooms compared to the previous visits and the picture accurately shows the view we had. The improvement work continues and IT IS NO ANSWER TO SAY IN SPAIN BUILDERS ARE ALLOWED TO START AS EARLY AS 8:00 WHEN WORKING IN A BUILDING. IT IS A HOTEL - GUESTS MIGHT LIKE TO SLEEP IN, THAT'S OFTEN WHAT THEY PAY FOR - IF THE HOTEL CANNOT CONTROL THE BUILDER'S START TIME (UNTIL SAY AT LEAST 9 WITH WARNING) PERHAPS THE MANAGEMENT SHOULD LOOK ELSEWHERE / PERHAPS CHANGE PROFESSIONS, AS THEY CLEARLY DO NOT UNDERSTAND THE BASICS OF RUNNING AS A HOTEL OR CLOSE PROPERLY FOR RENNOVATIONS. My suggestion that such an early start (on a Saturday morning) was not really what you'd expect from a professional hotelier was just met (from morning staff) with a shrug of shoulders. it's Spanish rules! Very welcoming Breakfast good, albeit with just one member of staff there, to check people in and find initial coffee plus attend to eberything else there are understandably longer waits then should be the case for some of the food replenishments to come out. "

"Very spacious and clean. However not a lot of restaurants around in walking distance. "