"Not happy. We booked this hotel as it was close to the Kao Sok National Park. Our flight to Surat Thani was delayed for 1hour which meant we would miss the check-in time. We tried to get in touch with the hotel hours in advance however nobody bothered to pick up the phone, nor could we find a contact email. As a result we had to book a hotel elsewhere in the main city which meant we also travel 1.5hrs each way before and after the day trip. Paid for a room I didn’t even get to use"