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"Our stay at Vertali was made truly special by the outstanding customer service. Every member of the team was warm, welcoming, and genuinely committed to making our vacation memorable. From the moment we arrived until the day we left, we felt cared for and appreciated. A very special thank you to Kiki, whose kindness, professionalism, and positive energy stood out every single day. She consistently went above and beyond and made us feel like valued guests rather than just another room...

"This is an extremely well-run hotel with excellent service from all staff. Relaxing atmosphere and excellent beach location. Consistent and high quality. Easily accessible from Chania (about 1 hour)."

"Sehr freundliches Personal "

"Wie waren jetzt das 6. mal da. Preis-/Leistungssieger bei 5* auf Kreta meiner Meinung nach. Wir kommen wieder."

"Great hotel if the location aligns with your travel plans."

"My overall impression of that hotel: Never again! The attitude of the staff does not correspond to a 5* hotel, but rather a cheap hostel. "All-inclusive" statement is false - only cheap and low level drink is included. Any normal wines and cocktails are at the additional cost. Shouts and attitude of the local staff are just killing the vacation mood."

"The property itself is beautiful, but management and operations need significant improvement. Aside from the maintenance crew, most staff appeared inadequately trained in both hospitality and operational procedures."