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Reviews of Palmetto Beachfront Hotel, a By the Sea Resort

2 out of 5
Palmetto Beachfront Hotel, a By the Sea Resort
17255 Front Beach Road, Panama City Beach, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 573 out of 1003 reviews" "
Rating 8 - Good. 298 out of 1003 reviews" "
Rating 6 - Okay. 63 out of 1003 reviews" "
Rating 4 - Poor. 36 out of 1003 reviews" "
Rating 2 - Terrible. 33 out of 1003 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Lisa

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Bed bugs in room.
Stayed 5 nights in May 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the quiet. Good location. Will stay here again.
Stayed 4 nights in May 2024
Response from Palmetto Management on 21 May 2024
And we would love to see you again. Thank you.

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice establishment only thing I wished the bed was a little softer.
Stayed 6 nights in May 2024
Response from Palmetto Management on 21 May 2024
Thank you so much we hope to see you again soon.

10/10 Excellent

Merly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service experience was amazing. Check in was as accommodating as possible.
Stayed 3 nights in May 2024
Response from Palmetto Management on 20 May 2024
Thank you so much for your feedback, we hope to see you again. Again thank you.

6/10 Okay

Kimberly

Travelled with family and small children
Liked: Cleanliness
We have been coming here for years, but this year was a little different. We never got any towels brought to the room without us asking for them and they never came in to empty trash. Plus, we went down to get in the pool and there was a bunch of men drinking with empty Beer bottles and cans all around the pool. So many they were stacked up. Didn’t feel like I wanted to take my children in the pool so we had to miss out of a pool day. Plus, the hot tub wasn’t working and there was no bar.. which we don’t buy alcohol but we like to buy non-alcohol frozen drinks while we lay out. That may have been why they were all in the pool. I know it’s under new management. Hopefully It will get straightened out. I hate to see it go down. It has always been our favorite place to stay in Panama City Beach. Plus, they didn’t put beach towels out to go to the beach like they have every year so I didn’t bring one, so I had to go out and buy one.
Stayed 5 nights in May 2024
Response from Palmetto Management on 20 May 2024
Thank you so much for your feedback, we are sorry you did not fully enjoy yourself and will work on providing a better experience. Thank you.

10/10 Excellent

Albenis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn't like was that the parking lot was on the other side of the street
Stayed 1 night in May 2024
Response from Palmetto Management on 20 May 2024
Thank you so much for your feedback, we hope to see you again. Again thank you.

4/10 Poor

mohamed, Johns Creek

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Palmetto Management on 16 May 2024
Thank you for your feedback a member of our Management team will be reaching out to you.

10/10 Excellent

Andrew, Epsom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful ocean view from the balcony, room was good size and it had a full size fridge/freezer! They had a nice pool, hot tub, and kids pool right by the ocean along with available gas grills and gazebos for outdoor dining.
Stayed 1 night in May 2024
Response from Palmetto Management on 15 May 2024
Thank you so much, we hope to see you again.

6/10 Okay

Amy

Travelled with family
Liked: Cleanliness
There is nothing fancy about this hotel. However, it is a relatively inexpensive hotel right on the beach and right on the main strip in Panama City Beach. The pool area is nice and the beach is awesome. If you want a no-frills experience that’s affordable this place is for you.
Stayed 2 nights in May 2024
Response from Palmetto Management on 13 May 2024
Thank you

8/10 Good

REGINA

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hot tub was not working it never got warmer than 47 degrees
Stayed 1 night in May 2024
Response from Palmetto Management on 13 May 2024
Yes very sorry about this, it is up and running again. Thank you for your feedback.

10/10 Excellent

MILVY

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Palmetto Management on 14 May 2024
Excellent, Thank you.

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 1 night in May 2024
Response from Palmetto Management on 10 May 2024
Thank you so much, we hope to see you again.

8/10 Good

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Older properly but clean and comfortable. Would definitely stay there again
Stayed 3 nights in May 2024
Response from Palmetto Management on 10 May 2024
Thankyou, we will continue to work on this.

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Like everything
Stayed 1 night in May 2024
Response from Palmetto Management on 9 May 2024
excellent, we hope to see you again.

10/10 Excellent

Joseph

Liked: Staff & service, amenities, property conditions & facilities
Stayed for 2 nights, found the tv remote was very dirty, rest of the room was clean and spacious!
Stayed 1 night in May 2024
Response from Hotel Management on 7 May 2024
Thank you for your positive feedback. We take pride in providing our guests with the experience they deserve. We do hope you will visit us again!

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Hotel Management on 7 May 2024
Thank you for your positive feedback. We take pride in providing our guests with the experience they deserve. We do hope you will visit us again!

8/10 Good

Sean

Travelled with group
Liked: Cleanliness, staff & service
Friendly staff, older facility (needs updating) limited parking , room was clean and well stocked. Over all very happy with my stay , I would stay again in the future beautiful beach front room view
Stayed 1 night in May 2024
Response from Palmetto Management on 6 May 2024
We hope to see you again.

6/10 Okay

Pearl

Travelled with group
Liked: Staff & service, amenities
I did not like begin across the street from the main hotel
Stayed 3 nights in Apr 2024
Response from Hotel Management on 2 May 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

4/10 Poor

Tori

Stayed 1 night in Apr 2024
Response from Hotel Management on 3 May 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

10/10 Excellent

Carrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 3 nights in Apr 2024
Response from Palmetto Management on 1 May 2024
Excellent, We hope to see you again and soon.

10/10 Excellent

Chris

Stayed 1 night in Apr 2024
Response from Palmetto Management on 20 May 2024
Excellent, thank you for your feedback, we hope to see you again.

6/10 Okay

Melina

Travelled with family
Liked: Staff & service
Disliked: Amenities
Staff was very friendly. Loved the pool and beach access. Overall it was a very good experience.
Stayed 3 nights in Apr 2024
Response from Palmetto Management on 30 Apr 2024
Thank you for your feedback.

6/10 Okay

Keshia

Stayed 1 night in Apr 2024
Response from Palmetto Management on 20 May 2024
Thank you.

10/10 Excellent

Tracie

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient
Stayed 4 nights in Apr 2024
Response from Palmetto Management on 30 Apr 2024
Thank you so much. We hope to see you again.

4/10 Poor

Madison

Stayed 4 nights in Apr 2024
Response from Palmetto Management on 30 Apr 2024
Oh no, Mrs. Moseley I have reached out to find out more about your stay. I hope we can connect. Thank you for your feedback.

10/10 Excellent

Beyonce

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 3 nights in Apr 2024
Response from Palmetto Management on 29 Apr 2024
Excellent, we are so glad you enjoyed your stay.

6/10 Okay

Karla, Conyers

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Hotel Management on 30 Apr 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Palmetto Management on 30 Apr 2024
We are so glad you enjoyed your stay, come again.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was great. The view of the ocean was legendary. I really wish the poolside bar was open during my visit, and while I understand it's seasonal, it should've been communicated to guest scheduled to stay. It was one of the main reasons I chose to reserve here
Stayed 2 nights in Apr 2024
Response from Hotel Management on 29 Apr 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

10/10 Excellent

Maxine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent, pricing affordable, checkin was extremely easy, male associate was very helpful. Check out was strange. The 2 women at the desk did not even look up, didnt as if they could help. A guest walked in, one of the ladies asked if she needed hep, as if i wasnt standind there. I put the key down and left.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 29 Apr 2024
Thank you for your positive feedback. We take pride in providing our guests with the experience they deserve. We do hope you will visit us again!

6/10 Okay

Stuart

Liked: Cleanliness
Disliked: Staff & service
The staff didn't know anything about the area. I asked for a good restaurant and they did not have a clue as the where to find a seafood place. I put the do not disturb hanger on the door and housekeeping came in without knocking.
Stayed 2 nights in Apr 2024
Response from Palmetto Management on 26 Apr 2024
Did you find a good seafood place, we'd love to know so we can recommend one next time. Thank you.

10/10 Excellent

Kristi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was absolutely a great bang for the buck ! No complaints at all.
Stayed 3 nights in Apr 2024
Response from Palmetto Management on 26 Apr 2024
Yeah, we hope to see you again and again.

6/10 Okay

Rama

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Everything except the bed was good. Bed and pillow were very uncomfortable. They need to purchase new beds.
Stayed 2 nights in Apr 2024
Response from Palmetto Management on 26 Apr 2024
I am sorry to hear this, we will try and see what we can do about those beds. Thank you.

8/10 Good

Carrie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean/quiet friendly staff, very helpful Would stay again if needed a short stay
Stayed 2 nights in Apr 2024
Response from Palmetto Management on 25 Apr 2024
Thank you so much.

10/10 Excellent

Vicki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view if you get a beach view room. Worth it!!!
Stayed 1 night in Apr 2024
Response from Palmetto Management on 24 Apr 2024
Thank you so much.

6/10 Okay

Chrystal

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The stay was pretty good until close to check out time. Around 9:00 am I called the front desk to verify check out time & they told me it was 10:00am. I didn’t think that was the time we were given when we booked the room. But either way I asked okay well can we have a little later check out? The lady on the phone was very rude and told me we could have until 10:15 that was it! I looked back at my reservation and it definitely said 10:30. Then at 9:50 someone (room cleaning Man) just opens the door and comes in our room, NO!, knock, NO!, Hello? NOTHING!!!! So! Not only did they not honor the 10:30 check out which is one of the reasons we decided on this hotel but then the rude front desk lady didn’t honor her 10:15 check out they send the cleaning people in 10 mins before 10:00 am.
Stayed 1 night in Apr 2024
Response from Palmetto Management on 24 Apr 2024
So sorry for the confusion, we are working to make this better, again our apologies.

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was cool
Stayed 1 night in Apr 2024
Response from Palmetto Management on 24 Apr 2024
Yeah, so happy you enjoyed your stay. Come again.

8/10 Good

Lori

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs some clean up ..paint work but most ly good
Stayed 2 nights in Apr 2024
Response from Palmetto Management on 23 Apr 2024
Thank you.

10/10 Excellent

Christie

Liked: Cleanliness, property conditions & facilities
Stayed here 2 times in a 2 week period. The first stay went great, which is why I booked here again. During my second stay, I decided to extend another day. After booking another day for the trip, Gloria who initially helped me told me to call the day of my initial checkout to let the desk know that I was on size already and would like to stay in the same room so housekeeping would not enter our room because she had confirmed the extended booking. Instead of calling I had gone to the front desk to handle it that way instead of over the phone. Shauna who was at the desk that morning was very rude. When I had explained to her that I was just checking in on my extended day she made it very difficult. As she was "trying" to help me, other customers would walk in. She would drop everything and help them, leaving me standing there. She then proceeded to say very loudly that my card was declined. I asked how was that possible when Gloria had told me it processed 2 days before. She then told me she needed to see my ID to confirm, in which I had to walk back to get my ID. When my son realized I was talking a long time he came in and all of a sudden everything was fine. When I asked her how my card was declined and if there was anyone else who could help me she completely ignored me and said everything was fine. Handded me my ID and new room keys and said I was set. Happy with everything else. Do not want to deal with Shauna in the future. Very very unprofessional.
Stayed 4 nights in Apr 2024
Response from Palmetto Management on 25 Apr 2024
We're glad you enjoyed your stay and we will work on that customer service. Thank you for your feedback.

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in room 7307 on April 17-19 on 3rd floor. Great view, clean and very comfortable. I would definitely stay here again.
Stayed 2 nights in Apr 2024
Response from Palmetto Management on 23 Apr 2024
And we would love to see you again.

10/10 Excellent

Donald

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and comfortable , pillows could have been better but not terrible. It was nice and quiet not hard to get out of parking lot on to the road ( not much traffic ) at this time of year .
Stayed 2 nights in Apr 2024
Response from Palmetto Management on 22 Apr 2024
Great, we are so glad you enjoyed your stay. We will see what we can do about those pillows.

10/10 Excellent

Katia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great place with very nice staff! Would definitely come again!!
Stayed 4 nights in Apr 2024
Response from Palmetto Management on 22 Apr 2024
Great, hope to see you again.

10/10 Excellent

Dundrey

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay everything was perfect
Stayed 1 night in Apr 2024
Response from Hotel Management on 22 Apr 2024
Thank you for your positive feedback. We take pride in providing our guests with the experience they deserve. We do hope you will visit us again!

8/10 Good

Alterrio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would get again
Stayed 3 nights in Apr 2024
Response from Hotel Management on 22 Apr 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

10/10 Excellent

Vincent

Stayed 2 nights in Apr 2024
Response from Palmetto Management on 12 May 2024
Thank you as always, We hope to see you again.

10/10 Excellent

William, Huntsville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price.
Stayed 2 nights in Apr 2024
Response from Palmetto Management on 21 Apr 2024
Glad you enjoyed, come again.

10/10 Excellent

Konrad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I picked the lower budge option. Good for the money, nice staff 👍
Stayed 4 nights in Apr 2024
Response from Palmetto Management on 21 Apr 2024
Yeah, come again...

6/10 Okay

Georgios

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property and the staff are fine. The ocean and the beaches are fine. What Expedia did not tell me is that the airport from the hotel about an hour and 10 minutes away so you will need a car if you land in VSP airport it would’ve been nice if he kept their bar open, there was no place to buy soda because the shelves were empty, and there was no bar to get a drink or anything. Also, the beach chairs that you see in the picture you have to rent $40 Diem
Stayed 3 nights in Apr 2024
Response from Palmetto Management on 21 Apr 2024
Thank you for your feedback.

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Great property for the price.
Stayed 3 nights in Apr 2024
Response from Hotel Management on 22 Apr 2024
Thank you for your positive feedback. We take pride in providing our guests with the experience they deserve. We do hope you will visit us again!

10/10 Excellent

Florin, Elk Grove Village

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and clean. Also nice view at the beach
Stayed 7 nights in Apr 2024
Response from Palmetto Management on 19 Apr 2024
Yeah! Another happy customer. Please come again.