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Hotel Alessandra

2.0 star property
Historic charm meets modern convenience at this welcoming base for Palermo exploration, where comfort awaits after days discovering the harbor district

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Hotel Alessandra combines old-world character with contemporary amenities just steps from Palermo Harbour. Travelers can stroll along Via Vittorio Emanuele or relax with a selection from the hotel library. WiFi, express check-in and multilingual staff enhance the stay experience.

Reviews

7.6 out of 10
Good

Popular amenities

  • Air-conditioning
  • Breakfast available
  • Bar
  • Room service
  • Housekeeping
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The price is ฿3,105
฿3,719 total
includes taxes & fees
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Policies

Check-in

Check-in start time: 8:00 AM; check-in end time: 8:00 PM

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before 10 AM

Late check-out subject to availability

Late check-out fee: EUR 20

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

The front desk is open daily from 8:00 AM - 8:00 PM

Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours

This property doesn't offer after-hours check-in

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

This property is in a limited traffic zone.

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

5 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for EUR 25.0 per night.

Cots (infant beds) are available for EUR 5.0 per night

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.50 per person, per night, up to 4 nights. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 5 for adults and from EUR 5 for children
  • Airport shuttle fee: EUR 45 per person (one-way)
  • Late check-out fee: EUR 20 (subject to availability)
  • Crib (infant bed) fee: EUR 5.0 per night
  • Rollaway bed fee: EUR 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Only registered guests are allowed in the guestrooms

National rating

This property has received its official star rating from the local rating authority.

Frequently asked questions

Is Hotel Alessandra pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Alessandra?

This hotel doesn't offer parking.

What time is check-in at Hotel Alessandra?

Check-in start time: 8:00 AM; check-in end time: 8:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Alessandra?

Checkout is at 10 AM. Late checkout is available for EUR 20 (subject to availability).

Does Hotel Alessandra provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 8 AM-11:30 PM on request. A fee of EUR 45 per person applies.

Where is Hotel Alessandra located?

Located in Palermo Historical Center, this historic hotel is steps away from Via Maqueda and Via Roma. Ballaro Market and Teatro Massimo are also within 15 minutes. Palermo Central Station is 6 minutes by foot and Palermo Palazzo Reale-Orleans Station is 13 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.6

Good

8.0

Cleanliness

8.0

Location

8.4

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 28 out of 129 reviews
Rating 8 - Good. 56 out of 129 reviews
Rating 6 - Okay. 34 out of 129 reviews
Rating 4 - Poor. 8 out of 129 reviews
Rating 2 - Terrible. 3 out of 129 reviews

Reviews

Verified

8/10 Good

Giacomo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personane gentile camere e servizio e colazione ottimo io sono soddisfatto del mio soggiorno
Stayed 1 night in Dec 2019
Verified

8/10 Good

Verified traveller

Liked: Amenities, property conditions & facilities
silenzio e cortesia colazione discreta e disponibilità ad indicazioni
Stayed 4 nights in Oct 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
C'est été une accueille familiale et nous nous sommes trouvés comme à la maison. Le service réception a été formidable! ERNST et ACHIM
Stayed 3 nights in Oct 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hôtel très atypique mais très agréable ,très bien situé
Stayed 2 nights in Oct 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
posizione eccellente a quattro passi da tutto(staz centrale,ballaro?cattedrale,quattro canti,palazzo dei normanni ecc)
Stayed 3 nights in Sep 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vicinissimo alle attrazioni turistiche. Aria condizionata efficiente. Cortesia della reception
Stayed 2 nights in Sep 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Le point fort est l'emplacement dans le centre. Le personnel est très accueillant et serviable. Le point négatif, le petit déjeuner pas très diversifié et pas très élaboré.
Stayed 3 nights in Aug 2019
Verified

8/10 Good

Orianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L'hôtel est en centre ville, près de la gare, dans une rue calme. C'est un ancien palais, dans son jus, avec une très belle décoration et des salons accessibles. Personnel sympathique et serviable. Chambre confortable, climatisation un peu bruyante. Petit déjeuner complet. Par contre, pas d'ascenseur pour arriver au 2e étage où se trouve l'hôtel.
Stayed 2 nights in Jul 2019
Verified

6/10 Okay

irina

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Отельчик в Палермо

Выбрали отель рядом с ж/д вокзалом, для того чтобы оставить багаж и принять душ после прогулок по городу, ночевать и не собирались...крошечный номер (на фото на сайте выглядит лучше ) на 4 этаже старинного здания,багаж слава богу помогли поднять и спустить, поскольку лифта нет. Из плюсов— работающий кондиционе, крошечный собственный душ и очень чистое постельное белье и полотенца. Цена за номер явно завышена...
Stayed 1 night in Jun 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Posta sulla via principale nel centro storico di palermo, solo questo vale un 10.
Stayed 3 nights in Jun 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to centre and train/ bus station. By walking you can see all the highlights of Palermo. To see other places it is very simple by bus / train.
Stayed 5 nights in May 2019
Verified

10/10 Excellent

Verified traveller

Liked: Staff & service
Cadre atypique. Tres bon emplacement. Très bons services.
Stayed 1 night in May 2019
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
L'ho trovata come molti l'anno descritta, un po' scomoda per l'assenza dell'ascensore, lo stabile un po' trascurato. Per il resto, cordialità, comodità (è in pieno centro) ed un discreto rapporto qualità prezzo.
Stayed 3 nights in Mar 2019
Verified

6/10 Okay

David

Disliked: Staff & service

Get some Exercise!

The hotel is old and funky. Rooms are adequate, but not as advertised. The room was advertised on Hotels.com as with a desk and WiFi in the room. It had neither and the Alessandra manager was very unapologetic nor helpful at all about these misleading claims. The hotel is also on the THIRD floor (not second floor) with NO Elevator. Not bad once you've moved in, but be aware of having to carry your luggage up three flights of stairs to your room. Staff, other than the manager, was friendly and all spoke English.
Stayed 3 nights in Oct 2018
Verified

6/10 Okay

Albert

Liked: Staff & service
Zentral gelegenes Hotel. Die Straße unten ist zwar laut, aber die Fenstertüren sind sehr gut schalldämmend. Hotel liegt im zweitenStock. Man sollte also keine Probleme mit Treppensteigen haben. Service ist freundlich und bestens. Das Zimmer war o.k.. Frühstück ist auch o.k., wenngleich nicht besonders reichhaltig.
Stayed 4 nights in Oct 2018
Verified

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for the cathedral, the market and the only 5 minutes from the bus station.
Stayed 7 nights in Oct 2018
Verified

8/10 Good

Michaels

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Lage mitten in der Altstadt alle Sehenswürdigkeiten zu Fuß erreichbar die 72 Stufen sind auch halb so wild Palermo ist wunderbar laut und hektisch die Lage des Hotels ist nix für Lärmempfindliche für ein2 Sterne Hotel vollkommen in Ordnung
Stayed 14 nights in Oct 2018
Verified

6/10 Okay

Ilia

Liked: Cleanliness, staff & service
Отель в историческом центре города. Здание бывшего дворца, верхний этаж которого приспособлен под отель. Плюсы - просторная комната, балкон, звукоизолирующие жалюзи. Минусы - очень маленькая душевая, нет лифта, плохой ремонт, скудный завтрак, очень слабый сигнал wi-fi.
Stayed 3 nights in Oct 2018
Verified

4/10 Poor

Phyllis

Disliked: Property conditions & facilities, room comfort
This hotel could use some upgrades and still keep the charm...no elevator and 75 steps up to the actual hotel! With luggage it is brutal! This info should be stated as compromised individuals would not make it. Location close to main streets of Palermo's shopping. Great service getting an airport lift, which was on time @4AM! That is the best I have to say about this hotel.
Stayed 1 night in Sep 2018
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Posizione strategica. Struttura datata e senza ascensore. Pulizia scadente. Una nota speciale al collaboratore, particolarmente attento agli ospiti e alle loro esigenze.
Stayed 4 nights in Oct 2018
Verified

6/10 Okay

Gai

Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel is located in the old center but the neighborhood is not optimal. The entrance is strange but when you climb the two floors the hotel itself is clean and pleasant. The rooms are designed in a classic manner and has some incense smell which for me was tolerable but my wife hated it.
Stayed 2 nights in Aug 2018
Verified

6/10 Okay

fernando

Boa localização, sem elevador, ótimos atendentes

O prédio é muito antigo, porém, o andar do hotel é conservado. A recepcionista foi ótima e atenciosa. O ponto negativo fica por conta da falta de elevador, quem chegar com muita bagagem vai sofrer pra chegar na recepção que fica no 2º andar, lembrando que são 4 lances de escada. Outro problema foi o cheiro de cigarro no quarto, mesmo que proibido os últimos hóspedes não respeitaram a regra. A localização é boa, próximo ao terminal central e não tão distante das principais atrações
Stayed 1 night in Jul 2018
Verified

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location wiyth friendly staff

We had a thoroughly enjoyable time in Palermo and the Hotel Alessandra was very convenient. There was a good breakfast and the staff were very helpful.
Stayed 3 nights in May 2018
Verified

8/10 Good

Cosimo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Esperienza positiva. Ottima posizione. Colazione un po' essenziale.
Verified

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, room comfort
Posizione ottima (centro storico) per visitare Palermo ed i suoi monumenti. L'albergo un po' vecchio ma pulito. Personale cortese. L'ingresso dell'albergo si trova al secondo piano, senza ascensore, di un palazzo antico. L'albergo si trova all'interno della ZTL e ha a disposizione solo 2 posti auto.