"The hotel is very clean and has been very accommodating. The manager along with front desk staff has been so amazing and helpful. I would definitely recommend booking this place. "
"Vraiment une belle surprise pour le prix. Ne vous fiez pas à l’extérieur de l’hôtel. Les chambres sont belles, propres et modernes. Quartier ordinaire, nous l’avons choisi à proximité de l’aéroport car nous quittions très tôt le matin. Prenez un Bolt pour vous rendre à l’aéroport c’est moins cher que le shuttle service de l’hôtel "
"Booked and paid for 7 nights in advance. Arrived with no room was available due to their major facility plumbing issue and had to check into a two-twin bed room instead of one king bed as booked.
The facility was very old, dirty with bad odor. One of the worst sort of the bad odor was their dark color toilet mat. This very dirty toilet mat would had never been cleaned nor replaced for months.
Tried of this very inconvenience and decided to give up and moved to a different hotel instead....
"The hotel was beautiful. There was some smell of mold in the room but it dissipated when the AC was on for a while. The shower was amazing although the posted pics don't look that great. The room was big and comfortable. The pool was beautiful and we had the place to ourselves. We seemed to be the only guests. The pool deck needs some work. Breakfast was included but was only okay. For the price I can't complain about anything. Beautiful place that just needs some attention. "
"Booked and paid for 7 nights in advance. Arrived with no room was available due to their major facility plumbing issue and had to check into a two-twin bed room instead of one king bed as booked.
The facility was very old, dirty with bad odor. One of the worst sort of the bad odor was their dark color toilet mat. This very dirty toilet mat would had never been cleaned nor replaced for months.
Tried of this very inconvenience and decided to give up and moved to a different hotel instead.
The even more disturbing news was both of the Sheik Istana Hotel and Hotel.com were putting a lot of effort not to refund the remaining unused nights.
This was very unacceptable and definitely had to sort it out at BBB, FTC and CFPB.
"
