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"NO HOT WATER"

"My experience at Aquarius Vacation Club at Dorado del Mar was unacceptable from start to finish. When I arrived to check into my room, I found the door cracked open. I immediately went downstairs to notify the front desk because I was genuinely afraid to walk in. They sent a security guard to “check” the room and then told me it was fine to enter, but that was only the beginning of the problems. Once inside, it was obvious the room was extremely old and poorly maintained. The bathroom had an old, dingy shower curtain, the tub was wet, and there were no basic toiletries—no soap, no shampoo, nothing. On top of that, there was no hot water. The floor was covered with random pieces of carpet, and it was filthy—dust, paper scraps, and debris everywhere, as if it hadn’t been vacuumed in a long time. The chairs were stained, and the wooden furniture was chipped and worn down. To make matters worse, when Expedia tried to contact the hotel to help me get a refund, the staff refused to answer the phone. I had to physically go downstairs and stand there until they finally picked up the call. Even after all of this, I still have not received a refund. For a hotel that markets itself as a vacation club, this was incredibly disappointing. The lack of cleanliness, outdated rooms, and unprofessional customer service made this stay far below acceptable standards. I would not recommend this property to anyone."

"Full breakfast and plenty of variety of choice. Provided 2 complimentary adult drinks each night of stay and choices of 3 restaurants for dinner "

"Great little gem in Dorado. Rooms are well appointed. Pool is fantastic. Gym has everything you need. Onsite restaurant has tasty food "

"Excelente ubicación"

"Breakfast was cold but it had good flavor. Recipe mend you have decaf coffee available for guest. Water in the room should have been nice. "

"Ana was so nice and helpful! It’s a great location to get a less touristy vibe! We really enjoyed our stay here!"

"Mucho olor a humedad , agua fría para bañarse, la de recepción no tenia idea donde es el parque Dora Colon que queda a menos de 10 minutos del hotel , estacionamiento compartido con el hotel Meliá , estaba lleno y nos ofrecieron que pasáramos luego de las 11:00 pm a revisar si ya había estacionamiento, tuvimos que estacionarnos en el de Ponce Plaza por el módico costo de $80.00 por una noche "

"This hotel was so cute. Staff was super helpful with a late check in. Made things very easy to get in to our room late. Will definitely be staying again and highly recommend! "