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"The standard of the house keeping was poor, the floors/carpet were not cleaned properly, towel were the smallest I have ever seen in a in anything other than a 3 star hotel, our bedding was not changed during the 4 night stay. Despite booking a bed and breakfast package and a booking confirmation that said "free breakfast" and being given a 2 for one coffee voucher valid for the 4 days, when I went to check our they tried to charge me for anything other than one coffee or tea at breakfast and...

"Fantastic view of Newcastle Beach. The hotel was well appointed, check in was excellent, the room and bathroom was spotless and the staff were very welcoming. Overall, great experience and will definitely stay there again."

"Great value hotel in a lovely location with views over Newcastle harbour. Very modern vibe with great tech features in the room. Breakfast at the Monte cafe was excellent. Would recommend for a short stay in Newcastle. Only negative for us was the beds were too soft and air con quite loud, so had to turn off to sleep. Otherwise excellent. "

"Had a great time while I was there....one staff member was friendly and enthusiastic but two of the younger girls on arrival showed no enthusiasm,they were very basically polite."

"Clean and professional every time"

"We had the one bedroom apartment which is absolutely huge. It has two outdoor seating areas on opposite sides of the unit. Access to your unit, the building, and the garage are all a single code to remember. The elevator is quick, though there are only 3 levels (garage, lobby, rooms). The one bedroom apartments are strange in that you have to enter the code at two different entry doors before heading up a staircase to reach your living space. The rewards of the living space more than offset...

"Very comfortable for the price great staff very close 2 everything...i will definitely stay again"

"The Crystalbrook in Newcastle was a pleasant stay for a weekend. The rooftop bar was great, though very busy and they weren't wrong - you need to book for dinner! The room was great, everything is fairly new so it was clean and not worn out. Location is walkable to lots of local attractions, Darby St and the waterfront are all walkable if you're able to. "

"All perfect "

"I am very happy."

"Very friendly and helpful staff. Contacted about getting an extra towel and it arrived within minutes. Great location easy to get around the city. They are upgrading their rooms ours was not updated yet, downfall was the bathroom. Shower was in the bath and very small, mould in the shower curtain and grout all coming away. But that should all be fixed with updating. Felt a bit expensive for an outdated room. "

"Room has been set up nicely for our family and kids enjoy the spa and swimming pool there. Staff are very friendly and provided good services and information to us. "

"Nice little Pub with very decent, newly renovated rooms. The pizza served downstairs is insanely good too. Great experience."

"Lovely stay, big large apartment in a quiet location. Apartment was clean except balcony which I washed down to avoid dirt going inside. Aircon duct in the second bedroom would be helpful. I would stay again. "

"Had to change rooms after check in. The smell of the room was unbearable and there was dried blood in the bathroom. The staff we very accommodating and polite."

"The staff were nice - if you want to book in to stay at a pub - you get exactly what you pay for - a pub room & atmosphere .. noice with no frills."

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"The apartment was huge and clean. Good location."