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"If there was a more convenient shuttle bus arrangement to the main slopes in Niseko (Grand Hirafu welcome center) then this would be an easy 5 stars all around. Staff and facilities were excellent but dragged down by how difficult it was to get to and from the hotel and the slopes. Mornings were okay as could get a shuttle to Annupuri and then ski across but getting home was an ordeal. We ended up spending $250 across the week on taxis as we couldn’t hack spending 1 hour+ on public transport for a 15 minute drive. If you have a car then this is a great spot, but skiing in the main part of Niesko with public transport only, would not recommence "

"Staff is amazing. Food was fantastic and fresh. Everywhere was clean. I added a 90 min massage and would do again. Onsen was beautiful and peaceful. I will be booking here again. "

"The hotel is dated; however, the outdoor onsen is a great experience. Mr. Y. Onimaru at the Front Desk was very friendly and provided excellence customer services during our stay. The breakfast is a combination of Japanese and western style. It is very yummy. Our original booking was a traditional Japanese room but found out there is no shower/bathing area inside the room which was unexpected. Ms. Sato at the Front Desk helped and moved us to a Japanese/Western room the next day so we had our own shower area and were able to experience sleeping on the tatami. The hotel provides shuttle services to 3 different ski resorts; however, the schedule to and back from Hirafu is very limited (even during peak season). They should consider providing shuttle services the same schedule as going to Annipuli during peak season. Need to take a taxi from Niseko Village back after dinner. It costs USD $40-50 each time. May stay again because of the onsen and breakfast."

"My partner, me, and a friend stayed from January 12th to the 16th, 2026. Location: Just a five-minute walk to Niseko Annapuri ski lodge and lift chairs. 15 minutes walk in snow to an Onsen (Niseko Hot Spring Ikoino Yuyado Iroha). You will want to coordinate a shuttle from the Kutchan train station, or a taxi beforehand. We made the mistake of arriving in the evening and not pre-arranging an Uber - we were lucky to hitch a ride with a private shuttle for a guide (we paid a premium due to the last-minute plan). Check-in & staff: Staff were great, always available when needed, coordinated a shuttle back to Kutchan, we shipped our gear from New Chitose Room: The room was clean, beds were a little small (normal for Japan so no complaints). There were 2 beds and a loft. The beds were good for our taste. Not too noisy, but it is a bed and breakfast so you will get used to hearing people walking down the hall. Everyone was mindful and quiet as expected. Amenities: There was WiFi, but I did not use it as I had a pre-paid SIM (highly recommend if travelling in a foreign country!). Breakfast was AMAZING AND FREE, 3-4 course dinners were phenomenal, and a good value (3100 yen), plenty of ski storage; AMAZING BAR Value: Very worth the price Issues: There was a power issue the last night of our stay, but the hotel was warm and cozy, it was quickly fixed Best for: Skiiers, snowboarders Verdict: I WOULD GO BACK!"

"This was an amazing facility to stay. The onsen area was clean and relaxing. The staff was so attentive and nice. I truly enjoyed my stay with my friend. I am looking forward to go back. "