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Reviews of Tru By Hilton Brooklyn

3 out of 5
Tru By Hilton Brooklyn
529 President Street, Brooklyn, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 50 out of 80 reviews" "
Rating 8 - Good. 15 out of 80 reviews" "
Rating 6 - Okay. 4 out of 80 reviews" "
Rating 4 - Poor. 5 out of 80 reviews" "
Rating 2 - Terrible. 6 out of 80 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding staff,very courteous,room very comfortable,to include gym and lougne area
Stayed 3 nights in May 2024

8/10 Good

Igor

Liked: Cleanliness, staff & service, property conditions & facilities
Contemporary building with small rooms, but good size bathroom. Big community hall with workspace, Breakfast aria, billiard, 24 hours coffee and tea.
Stayed 2 nights in May 2024
Response from PS on 19 May 2024
Thank you very much for your feedback! We're thrilled to hear that you had a perfect experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Marion

Liked: Cleanliness, staff & service, property conditions & facilities
Love this place!
Stayed 1 night in May 2024

10/10 Excellent

??????

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2024
Response from ps on 16 May 2024
Thank you very much for your feedback! We're thrilled to hear that you had a perfect experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon

8/10 Good

Angela

Stayed 1 night in Apr 2024
Response from ps on 16 May 2024
Thank you very much for your feedback! We're thrilled to hear that you had a perfect experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon

8/10 Good

Marquita

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was small but clean. Bed was uncomfortable. I think it was the pillows. I loved the shower and the bathroom amenities. The area is dangerous at night but its right next to the N and R train.
Stayed 2 nights in May 2024
Response from ps on 13 May 2024
Thank you very much for your feedback! We're thrilled to hear that you had a perfect experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stood 5/10 arrived early. Called the front desk to ask where was the parking he was so pleasant on the phone and advised will fleck to see if a room was available for early check in. Parked the car, went inside and he checked us in early. Was able to drop off our bags and start our day exploring Brooklyn. I didn’t get his name but he had great customer service. Very pleased from beginning to end. Will stay again when visiting brooky
Stayed 1 night in May 2024
Response from Ps on 12 May 2024
Thank you very much for your feedback! We're thrilled to hear that you had a perfect experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

8/10 Good

Pertti, Drexel Hill

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2024
Response from Ps on 10 May 2024
Thank you very much for your feedback! We're thrilled to hear that you had a perfect experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

4/10 Poor

Sunitha

Travelled with partner, Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
great area , not clean, minimal interaction and helpfulness of the staff
Stayed 3 nights in May 2024
Response from Ps on 6 May 2024
Thank you very much for your feedback! We're thrilled to hear that you had a perfect experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Misha

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room set up was great and the staff was excellent. Very friendly. Very close to subway and walking distance to great food and entertainment.
Stayed 4 nights in May 2024
Response from ps on 6 May 2024
Thank you very much for your feedback! We're thrilled to hear that you had a perfect experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

8/10 Good

Harry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally it’s good
Stayed 2 nights in May 2024
Response from ps on 4 May 2024
Thank you very much for your feedback! We're thrilled to hear that you had a perfect experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is only 2 months old so the facilities are new and clean. My family and I enjoyed the breakroom/breakfast area downstairs room. Hotel is located a short walk away from several restaurants and cool shops on 4th and 5th and only a 25 minute walk from Prospect Park which is lovely. Staff were pleasant and responsive. Great stay!
Stayed 3 nights in Apr 2024
Response from ps on 3 May 2024
Thank you very much for your feedback! We're thrilled to hear that you had a perfect experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

6/10 Okay

Thomas

Travelled with family
Disliked: Cleanliness
What I didn’t like was a used condom found on the bathroom floor behind the garbage can. No excuse for that! Absolutely none!
Stayed 4 nights in Apr 2024
Response from ps on 3 May 2024
Your feedback is valuable to us, and we strive to provide the best possible experience for all our guests. We will address this issue promptly to ensure it does not occur in the future. Thank you for bringing this to our attention. If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 Excellent

lina, SIMPSONVILLE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was there for a funeral I appreciate the staff and the breakfast. Room was excellent and spacious for new York
Stayed 2 nights in Apr 2024
Response from ps on 3 May 2024
Thank you very much for your feedback! We're thrilled to hear that you had a perfect experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

8/10 Good

Star

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There was a big dog that barked early every morning we were there. Hair in the shower on the wall. I hope this place stays clean. I’ve traveled to Brooklyn many times. This was nice, but also new. I hope it’s still nice next year. Staff was amazing!!!
Stayed 3 nights in Apr 2024
Response from ps on 30 Apr 2024
Thank you very much for your feedback! We're thrilled to hear that you had a perfect experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Tori, Camden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from ps on 30 Apr 2024
Thank you very much for your feedback! We're thrilled to hear that you had a perfect experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Laixsa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay
Stayed 1 night in Apr 2024
Response from ps on 28 Apr 2024
Thank you very much for your feedback! We're thrilled to hear that you had a perfect experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Apr 2024
Response from ps on 27 Apr 2024
Thank you very much for your feedback! We're thrilled to hear that you had a perfect experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Syena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from ps on 30 Apr 2024
Thank you very much for your feedback! We're thrilled to hear that you had a perfect experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

anthony

Stayed 2 nights in Mar 2024
Response from ps on 26 Apr 2024
Thank you very much for your feedback! We're thrilled to hear that you had a perfect experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is new, clean and comfortable. It’s an easy walk to both Fort Greene and Prospect Parks, which we loved. The staff were terrific! Professional, nice and accommodating. Really great and we’ll come back.
Stayed 2 nights in Apr 2024
Response from ps on 22 Apr 2024
Thank you very much for your feedback! We're thrilled to hear that you had a perfect experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Elise

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable room, super friendly and helpful staff, great location.
Stayed 2 nights in Apr 2024
Response from ps on 18 Apr 2024
Thank you very much for your feedback! We're thrilled to hear that you had a perfect experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

4/10 Poor

Xu

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities
The service is too bad.
Stayed 6 nights in Mar 2024
Response from ps on 11 Apr 2024
We apologize for the inconvenience you experienced with the water temperature during your recent stay. Your feedback is valuable to us, and we strive to provide the best possible experience for all our guests. We will address this issue promptly to ensure it does not occur in the future. Thank you for bringing this to our attention. If there's anything else we can assist you with, please don't hesitate to let us know.

8/10 Good

Marion

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant and new. Rooms are small and somewhat uncomfortable.
Stayed 3 nights in Apr 2024
Response from ps on 9 Apr 2024
Thank you very much for your feedback! We're thrilled to hear that you had a perfect experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Shayne

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place 👍
Stayed 2 nights in Apr 2024
Response from ps on 9 Apr 2024
Thank you very much for your feedback! We're thrilled to hear that you had a perfect experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Nakiha

Travelled with partner
Liked: Amenities
Clean and nice property with great customer service overall good experience
Stayed 2 nights in Apr 2024
Response from ps on 9 Apr 2024
Thank you very much for your feedback! We're thrilled to hear that you had a perfect experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Pamela

Stayed 1 night in Mar 2024
Response from ps on 22 Apr 2024
Thank you very much for your feedback! We're thrilled to hear that you had a perfect experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

cecilia

Travelled with family
Liked: Property conditions & facilities
The hotel is new and clean. It is basic but great for the price
Stayed 1 night in Mar 2024
Response from ps on 2 Apr 2024
Thank you very much for your feedback! We're thrilled to hear that you had a perfect experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

2/10 Terrible

Emily

Hotel isn’t even open yet!
Stayed 1 night in Dec 2023
Response from ps on 29 Mar 2024
hotel is open since 2/19/24thank you

8/10 Good

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like that my bath on the last day did not get hot. The water only got warm and that was very disappointing
Stayed 3 nights in Mar 2024
Response from ps on 29 Mar 2024
We apologize for the inconvenience you experienced with the water temperature during your recent stay. Your feedback is valuable to us, and we strive to provide the best possible experience for all our guests. We will address this issue promptly to ensure it does not occur in the future. Thank you for bringing this to our attention. If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 Excellent

Cheree

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff very professional and friendly
Stayed 2 nights in Mar 2024
Response from ps on 29 Mar 2024
Thank you very much for your feedback! We're thrilled to hear that you had a perfect experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

2/10 Terrible

Olubunkola

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from ps on 29 Mar 2024
We're truly sorry to hear that your experience fell short of expectations during your recent stay. Your feedback is important to us, and we're committed to addressing any issues to improve our service. If you could provide more details about your concerns, we would greatly appreciate it. Please know that your satisfaction is our priority, and we hope to have the opportunity to make it right in the future. If there's anything specific we can do to address your concerns, please feel free to reach out to us directly. Thank you for bringing this to our attention.

10/10 Excellent

Benjamin, New Milford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice clean hotel convenient to downtown Brooklyn. The staff was great and extremely kind and helpful. The basement lounge was great.
Stayed 1 night in Mar 2024
Response from ps on 29 Mar 2024
Thank you very much for your feedback! We're thrilled to hear that you had a perfect experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Georg

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and friendly staff
Stayed 2 nights in Mar 2024
Response from ps on 29 Mar 2024
Thank you very much for your feedback! We're thrilled to hear that you had a perfect experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Luz

Stayed 1 night in Mar 2024
Response from ps on 9 Apr 2024
Thank you very much for your feedback! We're thrilled to hear that you had a perfect experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Terricka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here, staff is very friendly, rooms are clean, and it is conveniently located around many dining options.
Stayed 3 nights in Mar 2024
Response from ps on 29 Mar 2024
Thank you very much for your feedback! We're thrilled to hear that you had a perfect experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Tanea

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, easy check-in, and a relaxing lounge downstairs. Plus there were tons of places to eat in walking distance.
Stayed 1 night in Mar 2024
Response from ps on 29 Mar 2024
Thank you very much for your feedback! We're thrilled to hear that you had a perfect experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

6/10 Okay

Richard

Stayed 2 nights in Mar 2024
Response from ps on 9 Apr 2024
Thank you very much for your feedback! We're thrilled to hear that you had a perfect experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and knowledgeable
Stayed 1 night in Mar 2024
Response from ps on 29 Mar 2024
Thank you very much for your feedback! We're thrilled to hear that you had a perfect experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 1 night in Mar 2024
Response from ps on 29 Mar 2024
Thank you very much for your feedback! We're thrilled to hear that you had a perfect experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
I found this hotel close to my daughter home and it is nice and I would recommend for sure.
Stayed 1 night in Mar 2024
Response from ps on 29 Mar 2024
Thank you very much for your feedback! We're thrilled to hear that you had a perfect experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from ps on 29 Mar 2024
Thank you very much for your feedback! We're thrilled to hear that you had a perfect experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

4/10 Poor

Jorge Armando Lozano, Ciudad De México

Disliked: Cleanliness, staff & service
No son amables, jamás me hicieron servicio en la habitación, y les pides y no les importa, necesito el reembolso de mis 250 dólares que dejé como depósito gracias
Stayed 4 nights in May 2024
Response from ps on 11 May 2024
thank you

8/10 Good

Charles

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Pouvez vous me rappeler , le montant de sécurité déposite a été pris sur ma carte de crédit
Stayed 3 nights in Mar 2024
Response from ps on 4 Apr 2024
Thank you very much for your feedback! We're thrilled to hear that you had a perfect experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!