Search Hotels Near New Palace Schleissheim, Munich

"Clean room, friendly staff, 2nd time staying here and we love it."

"Clean rooms but very basic, no fridge, coffee, cabinets to store clothes. "

"Clean nice hotel with great breakfast. I got upgraded to a room that had Nespresso"

"Extremly expensive parking"

"Very nice room and friendly helpful staff."

"I have stayed at this hotel multiple times. The property itself is very good: spacious and comfortable rooms, an excellent spa area with large saunas, a great bar, and a decent restaurant. The location close to the airport is clearly a major advantage. However, the service level consistently falls short of what one would expect from a self-proclaimed 4.5-star hotel. Reception is often understaffed (sometimes only one person, occasionally no visible staff at all). The spa area feels unsupervised, with no visible personnel. There is no valet service, and guests are required to park in the back and carry their luggage without assistance. Overall, there is very little sense of proactive service or guest support. On a previous stay during heavy snowfall, the front parking area was half empty but blocked off for a future event. Despite explaining that I was leaving early the next morning and would not interfere with the event, the request to temporarily park in front was refused without flexibility. The interaction was polite, but completely rigid and indifferent. The hotel clearly benefits from conference business and airport-related agreements, and the infrastructure reflects that. Unfortunately, the service culture does not match the level of the facilities. A very good property, but the service experience prevents it from feeling like a true 4.5-star hotel, but rather Self-Serivce budget property. "

"Shower is awesome. Location near grocery store"

"The hotel is organized, well kept, clean and all that is needed is available."

"Room and amenities were great! They have a small dining area that you can order food from and some alcohol, there is events at time that travelers set up like karaoke, and location not too walkable but the train is right behind it and that was very very convenient! (Especially for the fest!)"