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Reviews of Fairfield Inn & Suites by Marriott Lebanon

2.5 out of 5
Fairfield Inn & Suites by Marriott Lebanon
1145 Franklin Rd, Lebanon, TN

Reviews

9.4

Exceptional

Rating 10 - Excellent. 431 out of 543 reviews" "
Rating 8 - Good. 71 out of 543 reviews" "
Rating 6 - Okay. 20 out of 543 reviews" "
Rating 4 - Poor. 9 out of 543 reviews" "
Rating 2 - Terrible. 12 out of 543 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin, Louisville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Design of the room is the best - decent size. Furniture, shelves, hooks for clothing and towels are very convenient. Climate control in the room is perfect - matching the temp and without noisy and drafty devices.
Stayed 1 night in May 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very kind, friendly and helpful…amazing! Many tasty breakfast choices.
Stayed 2 nights in May 2024

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it. Beautiful and clean.
Stayed 1 night in May 2024
Response from Lauren Campbell on 10 May 2024
Dear Kristy,Thank you for choosing to stay with us here at the Fairfield in Lebanon TN!We truly hope you enjoyed your stay and look forward to seeing you next time your travels bring you to our area!

10/10 Excellent

Melissa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect convenient stay for our long drive to doctor visit.
Stayed 1 night in May 2024
Response from Lauren Campbell on 10 May 2024
Dear Melissa,Thank you for choosing to stay with us here at the Fairfield in Lebanon TN!We truly hope you enjoyed your stay and look forward to seeing you next time your travels bring you to our area!

8/10 Good

Ebony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has a clean curb appeal
Stayed 1 night in Apr 2024
Response from Lauren Campbell on 22 Apr 2024
Dear Ebony,Thank you for choosing to stay here with us!We are glad that you enjoyed your stay and hope you choose to stay with us in the future!Have a great day and we hope to see you soon!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
comfortable beds, free full breakfast, good location, quiet, roll in handicap shower, clean, cheerful staff
Stayed 2 nights in Mar 2024
Response from Lauren Campbell on 6 Apr 2024
Dear David,We greatly appreciate you choosing to stay with us!We do hope that you enjoyed your stay and choose to stay with us next time your adventures bring you to our area!-Fairfield Team

10/10 Excellent

Karen

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Lauren Campbell on 6 Apr 2024
Dear Karen,We greatly appreciate you choosing to stay with us!We do hope that you enjoyed your stay and choose to stay with us next time your adventures bring you to our area!-Fairfield Team

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lauren Campbell on 3 Apr 2024
Dear Gina,Thank you for choosing to stay with us!We are elated that we could provide you the service that makes you want to return!We hope that you have safe travels and look forward to seeing you next time you're in the area!-Fairfield Team

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and outstanding breakfast included. We stopped with 4 kids while driving to Florida. Easy check-in. Friendly front desk. Large rooms… big enough to an accommodate a family of 6. And again, really good breakfast!
Stayed 1 night in Mar 2024
Response from Lauren Campbell on 3 Apr 2024
Dear Elizabeth,Thank you for choosing to stay with us!We are elated that we could provide you the service that makes you want to return!We hope you have safe travels and look forward to seeing you next time you're in the area! -Fairfield Team

10/10 Excellent

Lyndsey

Travelled with family
Liked: Amenities
my favorite stay in tennesse!
Stayed 1 night in Mar 2024
Response from Lauren Campbell on 24 Mar 2024
Dear Lyndsey,Thank you for choosing to stay with us!We appreciate your feed back and hope to see you next time your travels bring you to Lebanon!

10/10 Excellent

Cynthia

Stayed 1 night in Mar 2024
Response from Lauren Campbell on 3 Apr 2024
Dear Cynthia,Thank you for choosing to stay with us!We are elated that we could provide you the service that makes you want to return!We hope you have safe travels and look forward to seeing you next time you're in the area! -Fairfield Team

8/10 Good

Samantha

Business traveller
Liked: Cleanliness, staff & service, amenities
I loved the layout of the dining area and the location of the place. Everything about the stay was peaceful - the only downfall would have been the stain spots on the sheets and pillowcases.
Stayed 7 nights in Feb 2024
Response from Lauren Campbell on 27 Feb 2024
Dear Samantha,On behalf of our hotel team I greatly apologize for the laundry issue that you experienced. We will ensure to tell our housekeeping leadership team that way we can make sure this is an isolated incident. We are glad to hear that the rest of your stay was enjoyable.Have a great day and we appreciate your feedback!

10/10 Excellent

Desiree

Stayed 1 night in Feb 2024
Response from Lauren Campbell on 24 Mar 2024
Dear Desiree,Thank you for choosing to stay with us!We appreciate your feed back and hope to see you next time your travels bring you to Lebanon!

10/10 Excellent

Frank

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Lauren Campbell on 21 Feb 2024
Dear Frank,We are glad you enjoyed your stay and hope you choose to stay with us in the future!

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Lauren Campbell on 3 Feb 2024
Dear Timothy,We greatly appreciate you staying with us and are glad you enjoyed your stay!If you find yourself having a moment we would love to hear what we can do better to ensure your next stay is a great one!

10/10 Excellent

Jennifer

Stayed 2 nights in Jan 2024
Response from Lauren Campbell on 23 Jan 2024
Dear Jennifer,Thank you for choosing to stay with us and we truly hope you enjoyed your stay. We do wish to see you in the future if your endeavors bring you to our area. Have a great day and be safe!

2/10 Terrible

William

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Lauren Campbell on 18 Jan 2024
Dear William,We are glad that you chose to stay here with us!If you do find yourself having a moment we would greatly appreciate further feedback to ensure we can make your next stay a great one!Have a great day and stay safe!

10/10 Excellent

Tiffany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel were super friendly and welcoming. The breakfast wasn't bad and the options for hot cocoa or apple cider with the flavor station were a big hit for my kiddo!
Stayed 1 night in Jan 2024
Response from Lauren Campbell on 18 Jan 2024
Dear Tiffany,We greatly appreciate your response and truly hope you enjoyed your stay!Have a great day and we hope to see you in the future!

10/10 Excellent

Dave

Stayed 3 nights in Dec 2023
Response from Lauren Campbell on 13 Jan 2024
Dear Dave,We greatly appreciate you choosing to stay with us and are glad we could provide you with the hospitality that makes you want to return!Have a great day and we hope to see you next time!Stay Safe!

10/10 Excellent

Natalie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Lauren Campbell on 6 Jan 2024
Dear Natalie,We greatly appreciate you staying with us and are elated that it was a good one!We hope you choose to stay with us in the future. Have a great day!

8/10 Good

Jeff

Stayed 1 night in Dec 2023
Response from Lauren Campbell on 23 Jan 2024
Dear Jeff,Thank you for choosing to stay with us and we truly hope you enjoyed your stay. We do wish to see you in the future if your endeavors bring you to our area. Have a great day and be safe!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely best hotel!
Absolute favorite hotel when traveling! The first one we stayed was in Manhattan, NY in 2014, and we're hooked by overall stay from friendly staff to cleanliness! My only suggestion from most recent stay in Lebanon, TN is too request room on top floor to avoid noisy, heavy-footed neighbors above you. My savings grace was bringing earplugs along which drowned out noise. Fantastic trip at fabulous hotel overall!
Stayed 1 night in Dec 2023
Response from Lauren Campbell on 30 Dec 2023
Dear Anonymous,We are elated to hear that you enjoyed your stay here with us! If you ever find yourself having noise issues with us again we do offer complementary ear plugs as well. We do hope to see you in the future for your next stay in the Lebanon TN area!

6/10 Okay

Mary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room and property were very nice and clean! The staff was very nice, but there was no one at the desk to check us in for quite some time. The worst thing about the property was the breakfast. We got to the breakfast at 8:30, a full hour before they closed, and they had no milk for cereal, there was no oatmeal and hardly any food to eat. As nice as the facility is, we were very disappointed in the food/breakfast!
Stayed 3 nights in Dec 2023
Response from Lauren Campbell on 30 Dec 2023
Dear Mary,We are glad that you enjoyed your stay and chose to stay with us! We do however apologize for the delay in breakfast items, next time you are in the area we do hope that you choose to stay with us that way we can ensure it is a great one!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Lauren Campbell on 29 Dec 2023
Dear Steve,We are glad that you enjoyed your stay here with us at the Fairfield!We do hope that if your travels bring you to our area again you choose to stay with us!Have a great day, stay safe and a Happy New Years!

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lauren Campbell on 26 Dec 2023
Dear Matthew, We greatly appreciate you staying with us and hope you choose to stay with us next time you're in the area!

10/10 Excellent

Carl

Response from Fairfield Team on 5 Feb 2024
Dear Carl,We are glad that you enjoyed your stay and look forward to seeing you in the future!We do hope that the new year treats you well!

4/10 Poor

Jacob, Evander

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Lauren Campbell on 18 Dec 2023
Dear Jacob,We greatly appreciate you staying with us at the Fairfield! We do hope you enjoyed it and if there is anything we could have done better please don't hesitate to reach out to us!Thank you and have a great day!

10/10 Excellent

Rueal

Stayed 1 night in Dec 2023
Response from Lauren Campbell on 10 Dec 2023
Dear Rueal,We would like to thank you for choosing to stay with us and truly hope you enjoyed your stay! Have a great day and we look forward to seeing you next time you're in the area!

10/10 Excellent

Phyllis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Lauren Campbell on 5 Dec 2023
Dear Phyllis,We greatly appreciate your response and are pleased that we were able to give you a satisfactory stay!Have a great day and we hope to see you in the future!Happy Holidays and be safe!

10/10 Excellent

Ashutosh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazingly clean and well maintained hotel
Stayed 1 night in Nov 2023
Response from Lauren Campbell on 24 Nov 2023
Dear, AshutoshWe greatly appreciate your response and are glad that we could provide you a satisfactory stay. Have a great day and we look forward to seeing you next time you're in the area!

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Lauren Campbell on 24 Nov 2023
Dear Olivia,We greatly appreciate your response and are glad that we could provide you a satisfactory stay. Have a great day and we look forward to seeing you next time you're in the area!

2/10 Terrible

Kelly

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointed & Frustrated
Room was clean. We had NO hot water. The water temp would rise about a”Luke warm” temperature. None of us could take showers. This was extremely frustrating. When I told the front desk about it at checkout time they replied, well since you booked through a third party we can not do anything about it otherwise, we would refund your money. I did reply with- ma’am it’s your hotel and you you get the money for the night so yes you can do something about it. I have Never had any issues before with any Marriott hotels until now. Not sure I will stay one again if this is how they treat their customers. Not having adequate accommodations is false advertising and makes for a miserable stay!
Stayed 1 night in Nov 2023
Response from Lauren Campbell on 20 Nov 2023
Good Morning Miss Foster,My name is Lauren Campbell and I am the Guest Services Manager at the Fairfield by Marriott that you recently stayed at. I spoke with you at check out and again, I do greatly apologize that the hot water was not up to your standard. I did explain to our Maintenance Manager the issue. Upon check out you did advise me that you were unable to shower due to the water only getting "luke warm", I advised you that unfortunately due to booking through a third party we on property could not do anything directly. I did however advise you that if you would like a discount for your stay to reach out to the third party and I would be more than happy to give you funds back due to the inconvenience. I did explain the third party booking procedures as well, meaning - we on property do not have access to your personal card that was used to book the reservation. We are supplied with a temporary virtual card to complete payment from Expedia. We do hope you have a great day and choose to stay with us in the future.Thank you

2/10 Terrible

nikka

Disliked: Cleanliness, staff & service, property conditions & facilities
The room is so smelly and they overbooked so they gave us the wrong room even thought I booked it ahead of time, the room is very dirty,specially the carpet smell so bad
Stayed 2 nights in Nov 2023
Response from Lauren Campbell on 20 Nov 2023
Good Morning Miss Saba,In your comment you stated that we placed you in the incorrect room. On your reservation it shows that you reserved a King size room and when arriving on property you were given a King size room. I do greatly apologize for the smell and I will ensure we have maintenance clean the carpets in the King size room you were placed in to ensure it is up to standard for arriving guests, and to ensure your next stay is a great one! Have a great day!

2/10 Terrible

Robert

Stayed 2 nights in Nov 2023
Response from Lauren Campbell on 5 Dec 2023
Dear Robert,We apologize for not meeting expectations during your stay. If you could please respond with further feedback we would greatly appreciate it that way we can ensure your next stay is a great one! Have a great day and Happy Holidays!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Lauren Campbell on 24 Nov 2023
Dear Amanda,We greatly appreciate your response and are glad that we could provide you a satisfactory stay. Have a great day and we look forward to seeing you next time you're in the area!

10/10 Excellent

Phouvong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy, quiet, & spacious
Overall our overnight stay was pleasant. Proximity to restaurants was a plus. Room was clean and comfortable, plenty of room. Shower temp and water pressure were great. Shower stall itself could benefit from some new caulking.
Stayed 1 night in Oct 2023
Response from Lauren Campbell on 24 Nov 2023
Dear Phouvong,We greatly appreciate your response and are glad that we could provide you a satisfactory stay. We will ensure that we resolve the issues that you have brought to our attention that way we can ensure your next stay is a great one! Have a great day and we look forward to seeing you next time you're in the area!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Lauren Campbell on 24 Nov 2023
Dear David,We greatly appreciate your response and are glad that we could provide you a satisfactory stay. Have a great day and we look forward to seeing you next time you're in the area!

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Lauren Campbell on 24 Nov 2023
Dear Cindy,We greatly appreciate your response and are glad that we could provide you a satisfactory stay. Have a great day and we look forward to seeing you next time you're in the area!

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and room were welcoming and clean. The staff was friendly, and the breakfast was good. We were able to walk to dinner, which we appreciated appreciated after driving for 10 hrs. My only tiny complaint is that the shower drain was very slow...a small thing in the overall stay.
Stayed 1 night in Oct 2023
Response from Lauren Campbell on 24 Nov 2023
Dear Alison,We greatly appreciate your response and are glad that we could provide you a satisfactory stay. We will ensure to have maintenance resolve the drainage issue in the room that you stayed that way we can ensure satisfaction in the future. Have a great day and we look forward to seeing you next time you're in the area!

10/10 Excellent

Heather

Stayed 2 nights in Oct 2023
Response from Lauren Campbell on 24 Nov 2023
Dear Heather,We greatly appreciate your response and are glad that we could provide you a satisfactory stay. Have a great day and we look forward to seeing you next time you're in the area!

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Lauren Campbell on 24 Nov 2023
Dear Thomas,We greatly appreciate your response and are glad that we could provide you a satisfactory stay. Have a great day and we look forward to seeing you next time you're in the area!

10/10 Excellent

Laura

Stayed 1 night in Oct 2023
Response from Lauren Campbell on 24 Nov 2023
Dear Laura,We greatly appreciate your response and are glad that we could provide you a satisfactory stay. Have a great day and we look forward to seeing you next time you're in the area!

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the money. Would recommend 😊
Stayed 1 night in Oct 2023
Response from Lauren Campbell on 24 Nov 2023
Dear Robert,We greatly appreciate your response and are glad that we could provide you a satisfactory stay. Have a great day and we look forward to seeing you next time you're in the area!

8/10 Good

Jody

Travelled with family
Liked: Staff & service, amenities
Staff was great and super helpful. The rooms are showing their wear though.
Stayed 1 night in Oct 2023
Response from Lauren Campbell on 24 Nov 2023
Dear Jody,We greatly appreciate your response and are glad that we could provide you a satisfactory stay. Have a great day and we look forward to seeing you next time you're in the area!

8/10 Good

Nemi

Travelled with partner
Liked: Staff & service
There was a Large High School Rowing Team stayed same night, very Loud/Rowdy, You Must maintain! Considering your other guests, need to Review the subject Matter seriously!!! Not Acceptable.
Stayed 1 night in Oct 2023
Response from Lauren Campbell on 20 Nov 2023
Good Morning Nemi,I do greatly apologize for the delayed response. I wanted to ensure you that we did resolve the noise issues with the rowing team that was staying with us. We do hope you choose to stay with us in the future! Have a great day!

10/10 Excellent

Gail

Liked: Amenities
The room was clean and not too cold. I like that the shampoo and shower gel was in big dispensers on the bathroom wall
Stayed 1 night in Oct 2023
Response from Lauren Campbell on 24 Nov 2023
Dear Gail,We greatly appreciate your response and are glad that we could provide you a satisfactory stay. Have a great day and we look forward to seeing you next time you're in the area!

10/10 Excellent

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front staff was very quick and friendly
Stayed 1 night in Oct 2023
Response from Lauren Campbell on 24 Nov 2023
Dear Nathan,We greatly appreciate your response and are glad that we could provide you a satisfactory stay. Have a great day and we look forward to seeing you next time you're in the area!

10/10 Excellent

TRISTAN

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Lauren Campbell on 24 Nov 2023
Dear Tristan,We greatly appreciate your response and are glad that we could provide you a satisfactory stay. Have a great day and we look forward to seeing you next time you're in the area!

10/10 Excellent

Deborah

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s all good.
Stayed 1 night in Sep 2023
Response from Lauren Campbell on 24 Nov 2023
Dear Deborah,We greatly appreciate your response and are glad that we could provide you a satisfactory stay. Have a great day and we look forward to seeing you next time you're in the area!