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Reviews of Comfort Suites Lebanon

2.5 out of 5
Comfort Suites Lebanon
904 Murfreesboro Rd, Lebanon, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 640 out of 1001 reviews" "
Rating 8 - Good. 221 out of 1001 reviews" "
Rating 6 - Okay. 71 out of 1001 reviews" "
Rating 4 - Poor. 38 out of 1001 reviews" "
Rating 2 - Terrible. 31 out of 1001 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Services on 21 May 2024
We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

10/10 Excellent

Ericka

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff is always friendly and very helpful
Stayed 1 night in May 2024
Response from Guest Services on 21 May 2024
Thank you so much for leaving us a review regarding your recent stay with us. We are so happy to hear that you enjoyed your stay with us. We hope to see you again soon!

8/10 Good

Terry

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on 21 May 2024
We really appreciate you taking the time to leave us your 4-star review. It means a lot to the whole team, and we’d love to have you back very soon.

10/10 Excellent

jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The woman at the front desk was kind and helpful, the breakfast was hot and tasty and it was a nice stay to break up our road trip
Stayed 1 night in May 2024
Response from Guest Services on 21 May 2024
Thank you so much for leaving us a review regarding your recent stay with us. We are so happy to hear that you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and easy.
Stayed 1 night in May 2024
Response from Guest Services on 21 May 2024
Thank you so much for leaving us a review regarding your recent stay with us. We are so happy to hear that you enjoyed your stay with us. We hope to see you again soon!

8/10 Good

Laverne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Services on 21 May 2024
We really appreciate you taking the time to leave us your 4-star review. It means a lot to the whole team, and we’d love to have you back very soon.

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice.. Breakfast better than most but SO many people parked over the line which caused less available parking which was very inconvenient for disabled person who had to walk from further away
Stayed 1 night in Apr 2024
Response from Guest Services on 16 May 2024
Thanks, Diane, for your great review regarding your recent stay with us. We’ve passed your kind words on to our team. The team and I are passionate about providing all of our customers with outstanding experiences and they’ll be delighted to know they hit the mark with you. Your feedback is very important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests. Thank you again for leaving us a review.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine for a night or two
Stayed 1 night in Apr 2024
Response from Guest Services on 16 May 2024
We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Same as previous stop at this venue a few days before.
Stayed 1 night in May 2024
Response from Guest Services on 21 May 2024
Thank you so much for leaving us a review regarding your recent stay with us. We are so happy to hear that you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I'm a tough customer, but this was perfect for an overnight stay. Just far enough off the highway to not be bothered by road noise and a reasonable rate. The room was comfortable and O'Charley's restaurant was just a few steps away from this facility.
Stayed 1 night in May 2024
Response from Guest Services on 21 May 2024
Thank you so much for leaving us a review regarding your recent stay with us. We are so happy to hear that you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

L, OREM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facilities. Friendly staff. Great service. We enjoyed the hot tub. Would happily stay here again.
Stayed 1 night in May 2024
Response from Guest Services on 21 May 2024
Thank you so much for leaving us a review regarding your recent stay with us. We are so happy to hear that you enjoyed your stay with us. We hope to see you again soon!

8/10 Good

matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing was I like the air on and it did really seem to cool so it was a lil warm but other wise great All around
Stayed 1 night in May 2024
Response from Guest Services on 7 May 2024
Thanks, Matt, for your great review regarding your recent stay with us. Your feedback is very important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests. Thank you again for leaving us a review. Thank You

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff
Stayed 1 night in May 2024
Response from Guest Services on 7 May 2024
Thanks for the 5-star review, Scott. You made our day! We look forward to making your day again real soon.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely stay again!
Stayed 1 night in Apr 2024
Response from Guest Services on 28 Apr 2024
Thanks for the 5-star review, Janet. You made our day! We look forward to making your day again real soon.

10/10 Excellent

Karen

Stayed 1 night in Apr 2024
Response from Guest Services on 16 May 2024
We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

10/10 Excellent

Neely

Stayed 2 nights in Apr 2024
Response from Guest Services on 16 May 2024
We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

4/10 Poor

Kris

Travelled with family
Disliked: Staff & service
Comfort Inn Lebanon. Here we go.... Received a text a few hours before our arrival advising they will apply an addition $150 hold on our card AFTER we'd already paid for the room. Nevermind that such a fee is mentioned nowhere in the fine print. Not at all interested in that. I forced them to cancel and we booked with a different hotel. Awaiting the refund.
Stayed 1 night in Apr 2024

10/10 Excellent

Morgan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The staff was so nice, the room was really clean and the pool is actually heated which is important when you have kids. We would definitely stay again.
Stayed 1 night in Apr 2024
Response from Guest Services on 28 Apr 2024
Thanks so much for your review Morgan, we love getting feedback about our guests’ stays and take pride in our customer service. Please get in touch if there is anything else we can do to make your day.

10/10 Excellent

Micki

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We drove in from MN for a hockey tournament and were pleasantly surprised. Staff were very accommodating making sure our needs were met and that our hotel was ready upon our 2am arrival. Staff accommodated a noon check out which was so kind so the kids could sleep in a bit. Rooms were quiet, clean, and very worth the meager price tag. Breakfast was hot with the normal biscuits and gravy. The pool room was big and clean, the kids definitely had fun. The staff are what really made it an exceptional experience! Very helpful, kind, and personable. They even took the time to get to really know you. Would definitely stay here again.
Stayed 1 night in Apr 2024
Response from Guest Services on 20 Apr 2024
Thanks, Micki, for your great review regarding your recent stay with us. We’ve passed your kind words on to our team. The team and I are passionate about providing all of our customers with outstanding experiences and they’ll be delighted to know they hit the mark with you. We hope that in the future we’ll be able to provide a similarly excellent experience. Please let us know if there are any areas we can improve upon in the future; we value our guests’ feedback on ways we can keep improving.

10/10 Excellent

Jordan

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was worth the money we spend and the ladies in the front were so helpful and nice
Stayed 1 night in Apr 2024
Response from Guest Services on 17 Apr 2024
Thanks so much for your review, Jordan, we love getting feedback about our guests’ stays and take pride in our customer service. Please get in touch if there is anything else we can do to make your day.

6/10 Okay

Selma

Liked: Staff & service
Disliked: Cleanliness
Stayed 6 nights in Apr 2024
Response from Guest Services on 17 Apr 2024
Thank you so much for taking the time to leave us a review. Your feedback is very important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests. Thank you again for leaving us a review.

8/10 Good

Randy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room’s clean decent breakfast.
Stayed 1 night in Apr 2024
Response from Guest Services on 13 Apr 2024
Thank you so much for leaving us a review regarding your recent stay with us. We are pleased that you enjoyed our clean rooms and full hot breakfast! The staff and I thank you for your kind words. We hope to see you again in the future.

10/10 Excellent

Owen

Stayed 1 night in Apr 2024
Response from Guest Service on 4 May 2024
We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
It was great!
Stayed 1 night in Apr 2024
Response from Guest Services on 20 Apr 2024
Thanks for the 5-star review, Michael. You made our day! We look forward to making your day again real soon.

8/10 Good

Adam

Travelled with family
Liked: Staff & service
Disliked: Amenities
I was in town for an event at Farm Bureau Expo Center; location was ideal for travel to/from this event. Property was older and could use some attention. The first room I was given smelled like smoke and the door wouldn’t latch; front desk staff was notified and immediately got me into another room (upgraded). As for the pool/hot tub, neither were very clean; water in both were green & cloudy. Breakfast was good. The best thing about this hotel was the staff; friendly and eager to help guests!
Stayed 2 nights in Apr 2024
Response from Melissa Parker General Manager on 9 Apr 2024
Adam,Thank you for choosing the Comfort Suites for your stay while attending your event at the Farm Bureau Expo Center. I am sorry to see there were a few issues. I hope you give us another opportunity to serve your lodging again on your next visit to Lebanon

10/10 Excellent

Elizabeth

Liked: Amenities
Great service
Stayed 2 nights in Apr 2024
Response from Melissa Parker General Manager on 9 Apr 2024
Elizabeth, Thank you for your wonderful review. We appreciate your business and look forward to having you stay with us again in the future.

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities
I especially liked the friendly staff.
Stayed 1 night in Apr 2024
Response from Melissa Parker General Manager on 9 Apr 2024
Aimee,We appreciate your business and for the wonderful comments. It is always encouraging for our TEAM to see. We look forward to serving your accommodations again in the future

10/10 Excellent

Patricia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good price.
Stayed 1 night in Apr 2024
Response from Melissa Parker General Manager on 9 Apr 2024
Patricia,Thank you for choosing the Comfort Suites for your stay in Lebanon. We look forward to serving your lodging needs again if you are back in our area.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very nice. Clean & a good size.
Stayed 1 night in Apr 2024
Response from Guest Services on 3 Apr 2024
Thank you so much for taking the time to leave us a review regarding your recent stay with us. We are so happy to hear that you enjoyed your stay with us. The staff and I thank you for your kind words. We hope to see you again in the future.

2/10 Terrible

Melonie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The bed was so hard and uncomfortable! I only got 2 hrs of sleep and I slept those in the chair. The ac didn’t work and it was so warm in the room. I will not stay again
Response from Guest Services on 1 Apr 2024
Thank you for taking the time to leave us a review regarding your recent visit with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Had we been aware of the issues, we would have been happy to give you a few fans, send maintenance to replace the AC, or even we could have switched you to a new room. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Becci, huntington beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Id stay again it was great
Stayed 1 night in Mar 2024
Response from Guest Services on 28 Mar 2024
Thanks for the 5-star review, Becci. You made our day! We look forward to making your day again real soon.

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wife and i liked every thing
Stayed 3 nights in Mar 2024
Response from Guest Services on 28 Mar 2024
Thanks for the 5-star review, William. You made our day! We look forward to making your day again real soon.

10/10 Excellent

Patty

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Weve never stayed in a hotel where the "heated pool" came close to feeling like it was heated, until now. The kids loved that they could jump right in and play.
Stayed 1 night in Mar 2024
Response from Guest Services on 28 Mar 2024
Your review made our day, Patty. We’ve passed your comments on to our team so they can enjoy the good vibes. Comments like yours make our work worthwhile. We love that you enjoyed your stay with us and found the indoor heated pool to your and your family's liking. We couldn’t do what we do without great guests like you! Thanks for choosing to stay with us, we can’t wait to see you again!

10/10 Excellent

Tamas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on 26 Mar 2024
We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

10/10 Excellent

James, Hobart

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Guest Services on 19 Mar 2024
We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

10/10 Excellent

Amber

Liked: Cleanliness, staff & service
Everyone was very helpful
Stayed 1 night in Mar 2024
Response from Guest Services on 14 Mar 2024
We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

10/10 Excellent

Grzegorz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on 12 Mar 2024
We’ve passed your wonderful review on to our team. Thanks so much for taking the time to leave a review about your recent stay with us. Our guests’ feedback guides our business and helps us keep improving the service we provide. We look forward to delivering another excellent experience to you next time you visit us. Thanks for choosing to stay with us!

8/10 Good

Marc

Liked: Cleanliness, staff & service
One word: "aging". No USB ports in rooms...but plenty of open wall and lamp sockets. Typical biscuit 'n' gravy, eggs 'n' sausage breakfast. Well presented and clean. Staff were very nice, efficient, helpful. Ill be back next year.
Stayed 4 nights in Feb 2024
Response from Guest Services on 5 Mar 2024
Thank you for taking the time to leave us a review regarding your recent visit with us. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for leaving us a review.

10/10 Excellent

Dominic

Stayed 1 night in Feb 2024
Response from Guest Services on 22 Mar 2024
We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

2/10 Terrible

Mary

Stayed 1 night in Feb 2024
Response from Guest Services on 22 Mar 2024
Thank you for taking the time to leave us a review. We are sorry to see that you rated us 1 star since you didn't have the opportunity to stay with us. I did see we processed a full refund and waived the cancellation fee for your reservation. We would love to know what we could have done better for you.

8/10 Good

Joe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, close to project site
Response from Guest Services on 28 Feb 2024
We really appreciate you taking the time to leave us your 4-star review. It means a lot to the whole team, and we’d love to have you back very soon.

10/10 Excellent

Hardy, Columbus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything good place to stay
Stayed 1 night in Feb 2024
Response from Guest Services on 5 Mar 2024
Thank you so much for taking the time to leave us a review regarding your recent stay with us. We are so happy to hear that you enjoyed your stay with us. The staff and I thank you for your kind words. We hope to see you again in the future.

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services on 22 Feb 2024
We really appreciate you taking the time to leave us your 8-star review. It means a lot to the whole team, and we’d love to have you back very soon.

10/10 Excellent

Brenda

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Front desk staff very friendly!
Stayed 1 night in Feb 2024
Response from Guest Services on 21 Feb 2024
We really appreciate you taking the time to leave us your 10-star review. It means a lot to the whole team, and we’d love to have you back very soon.

10/10 Excellent

Doris

Travelled with family
Liked: Property conditions & facilities
Great breakfast, comfortable bed, enough outlets to plug in all of my chargeable devices
Stayed 1 night in Feb 2024
Response from Guest Services on 17 Feb 2024
Thanks so much for your review, Doris. We love getting feedback about our guests' stays and take pride in our customer service. Please get in touch if there is anything else we can do to make your day.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay.
The stay was great, the facility fit what we were looking for and the staff was very pleasant and helpful.
Stayed 2 nights in Feb 2024
Response from Guest Services on 17 Feb 2024
Hearing how much you loved your stay has brightened up our day! Thanks for the great review you left us, Christopher, and for choosing to stay with us! We can’t wait to have you stay with us again!

8/10 Good

Zachary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s straight for the bread
Stayed 1 night in Feb 2024
Response from Guest Services on 17 Feb 2024
Thanks for the 4-star review, Zachary. You made our day! We look forward to making your day again real soon.

10/10 Excellent

Hunter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services on 17 Feb 2024
Thanks for the 5-star review, Hunter. You made our day! We look forward to making your day again real soon.

10/10 Excellent

Jill

Stayed 1 night in Feb 2024
Response from Guest Services on 22 Mar 2024
We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

10/10 Excellent

Ashok

Stayed 1 night in Feb 2024
Response from Guest Services on 22 Mar 2024
We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.