We're sorry if the smell, in the room has inconvenienced you. Please know that we prioritize cleanliness and will attend to this promptly. Thank you for letting us know about it.

Merci beaucoup pour votre bonne note ! Nous sommes ravis que vous ayez apprécié votre séjour parmi nous. Nous espérons vous revoir bientôt !

Thank you for your feedback. Our hotel check-in time starts at 3:00 PM, as stated during the booking process. While we strive to have rooms ready as soon as possible, we cannot guarantee availability before this time. We apologize for any inconvenience and hope to welcome you again under better circumstances.

We apologize for the inconvenience. I'm glad to hear that your stay wasn't too bad despite this. To compensate for the room issue, we have applied a discount to your bill. I hope this is satisfactory for you. If you have any further concerns, please don't hesitate to let us know.

Good Day Sonya, We would like to thank you for your kind word. We are glad to see that you've enjoyed your stay with us.

Bonjour Alexandre, Merci d'avoir pris le temps de laisser cette superbe note sur notre établissement.

"We're sorry, for the challenges you faced during check in and your stay. We'll work on fixing the cleanliness and TV problems. Appreciate your feedback. We look forward to hosting you in a better situation."

We are genuinely sorry to hear that you are feeling this manner about your experience. We acknowledge your frustrations. Are dedicated to resolving the concerns you have brought up in order to enhance our services. We trust that you will reconsider and grant us another opportunity to offer you a stay, in the future.

Hi , Thank you for taking the time to review our hotel. We would like to know more about your experience.

Hi , Thank you for taking the time to review our hotel. We would like to know more about your experience.

Good Day Vicky, We thank you for taking the time to rate the establishment. We are particularly disappointed with the issues you mention, because we could have corrected everything you mentioned. Please accept our sincere apologies.

Hi Tim ! Thank you for your kind review. We are thrilled to know that you enjoyed your stay! Thank you for staying with us.

Hi Lucie ! Thank you for choosing to be our guest. We appreciate your feedback and are glad to hear that you enjoyed your visit with us.

Bonjour Ingri, nous vous remercions d'avoir pris le temps de revoir l'établissement.

Hi James ! Thank you for your kind review. We are thrilled to know that you enjoyed your stay! Thank you for staying with us.

Thank you very much for taking the time to review our property. It's always heartwarming to hear that our rooms and staff was appreciated.

Dear Ali, We are incredibly grateful that you took the time out to leave us this note. We look forward to your next visit.

Hello Mr. Mohamed Anis, we thank you for taking the time to rate your experience. We are sincerely sorry that your stay was compromised by noise during the night. We will try to improve everything and hope that you were still able to enjoy your stay.

Good Day Elody, Thank you for your kind review. It is a real pleasure to know that you liked the room ! We hope to see you soon.

Bonjour Sharad, Merci d'avoir pris le temps de laisser cette superbe note sur notre établissement.

Thank you for taking the time to review our property. Your satisfaction is our main priority and we are glad to see that you've enjoyed your stay with us.

Dear Barbara-ann, Ineed, our restaurant is currently unde renovation & we apologize for the inconvenience this may have caused you. In addition, please know that the satisfaction of our guests is a top priority and that is why we have completely changed the key system at our establishment. Also, we find it quite surprising that you mention that there was blood on the bathroom floor, knowing that our staff does a brilliant job of cleaning.

Bonjour Mme. Karine, Nous vous remercions d'avoir pris le temps de noter l'établissement. Nous sommes ouverts à toute discussion.

Dear Agyemang, We thank you for proving your feedback from your recent stay. We are sorry to hear that we did not meet your expectations at this time. I assure you we will let our housekeeping and sales department aware. We hope you will consider us in the future.

Hello,It's great to hear that the service from our team lived up to your expectations and that your arrival at the hotel was quick and efficient. We are delighted that you enjoyed your experience with us.Thank you for this positive feedback

Thank you very much, we appreciate your feed back and are looking forward to welcoming you again at Hotel Newstar!

Thank you very much, we appreciate your feed back and are looking forward to welcoming you again at Hotel Newstar!

Hi Hammou ! Thank you for choosing to be our guest. We appreciate your feedback and are glad to hear that you enjoyed your visit with us.

Hi ! Thank you for choosing to be our guest. We appreciate your feedback and are glad to hear that you enjoyed your visit with us.

Hi , Thank you for taking the time to review our hotel. We would like to know more about your experience.

Hi, thank you for that wonderful feedback ! That kind of review give us motivation and an opportunity to make our guest be more satisfied with ou services and properties.

Hi , Thank you for taking a little bit of your time to give us a feedback and for giving us an excellent review.

Bonjour Roxanne, Il est vraiment dommage que vous ayez été déçu de votre expérience. Nous vous remercions pour votre honnête avis et nous sommes particulièrement déçus du manque de propreté de votre chambre. L'Hôtel Newstar dispose d'un groupe de femmes de ménage professionnelles qui font généralement un brillant travail. Nous examinerons pourquoi les normes n'ont pas été maintenues à cette occasion.

Merci d’avoir pris le temps de noter notre établissement.

Good Day, Antoni, We would like to thank you for your kind word. We are glad to see that you've enjoyed your stay with us.

Bonjour Luis Henrique, Merci d'avoir pris le temps de revoir l'établissement. Il nous fait chaud au coeur de voir que vous avez apprécié votre séjour. Au plaisir

Dear Mark,Thank you for choosing our hotel for your holiday and for sharing your experience with us. We would like to express our apologies for the inconveniences you faced while in our hospitality, since the experiences you describe are far from what we aim to provide for our guests.We take note of the improvement opportunities that your comments offer us, and thank you for bringing them to our attention.

Thank you very much, we appreciate your feed back and are looking forward to welcoming you again at Hotel Newstar!

Dear Katherine, Thank you for your feedback. We are glad that you choose our hotel as well as for the compliments regarding our staff. It is great to read that you enjoyed everything and we were able to meet all your expectations. We hope to have the privilege to be your host again.

Hi Mark, Thank you for taking the time to review our hotel. We would like to know more about your experience.

Dear Kevin, We thank you for proving your feedback from your recent stay. We are sorry to hear that we did not meet your expectations at this time. I assure you we will let our housekeeping and sales department aware. We hope you will consider us in the future.

Hi Peggie, Thank you for taking the time to review our hotel. We would like to know more about your experience.

Merci d’avoir pris le temps de noter notre établissement.

Bonjour, merci pour votre avis sur l'établissement.

Bonjour Max ! Ce fut un plaisir de vous accueillir à l'hôtel ! Merci pour cette note.

Hi Van Ashley ! We are happy to hear that you had a great stay with us and we hope to see you next time you are back in Montreal !