8/10 Good
Randall
Travelled with family
16 May 2024
Liked: Cleanliness, staff & service
The resort itself is smaller than others we have travelled to. There were some renovations going on and a fair bit of space that was unused. It wasn't a busy time of year, so the engagement in the entertainment might have been a bit lower than at other times. Though the staff were excellent. They went above and beyond when my son was stung by a jellyfish on an excursion, but mostly when we experienced significant problems due to Expedia itself. When looking for a stay in Jamaica I had simply typed in Jamaica when asked where I would like to travel to. Apparently that set the default airport to Kingston. I then searched for resorts and booked at SeaGarden in Montego Bay. When it came to booking flights then, the only flights were to Kingston. It was only once we flew to our destination we realized how far Kingston was from the resort and there was no way to get there other than take a very expensive, 3 hour cab ride to the resort. There were so many other problems caused by this and so much stress and anxiety added to our travel. This is to say, be careful! Expedia apparently sees no problem in offering resorts for all inclusive packages that are no where near the airport you are forced to select first. Not knowing the country you are traveling to, how big it is, how many airports there are, and what shuttles the resort might provide, we were at the mercy of Expedia to offer appropriate packages. Apparently they do no such thing and then blame the customer for the mistake.
Randall
Stayed 7 nights in May 2024