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Clean, trendy hotel with small restaurant featuring light fare. Easy to walk into town, good parking and some entertainment available on site
Victoria
Stayed 1 night in May 2024
Response from Elowan, Front Desk Manager on 17 May 2024
Hi Victoria, thank you for your great comments ! We are very glad to learn that you enjoyed your stay. Thank you for your visit and we hope to see you back soon !
6/10 Okay
Leonela
13 May 2024
Liked: Staff & service
Las instalaciones bien , lo que no me gustó es que la piscina estaba un poco sucia , y habían muchos niños gritando y jugando , y aunque dicen que no esta permitido igual no hacen nada , se supone que es tipo spa y el silencio es primordial !!
Leonela
Stayed 1 night in May 2024
Response from Elowan, Front Desk Manager on 15 May 2024
Hi Leonela, thank you for your comments ! We are glad to learn that you enjoyed your stay even if some details were not up to your expectations. Thank you for your visit and we hope to see you back soon !
Rooms were very clean and up to
Date! Would stay here again no
Questions asked.
Crystal
Stayed 2 nights in May 2024
Response from Elowan, Front Desk Manager on 15 May 2024
Hi Crystal, thank you for your great review ! We are very glad to learn that you enjoyed your stay. Thank you for your visit and we hope to see you back soon !
Great location. Rooms are very comfortable. Nespresso coffee in rooms. 👌
Cheryl
Stayed 1 night in May 2024
Response from Elowan, Front Desk Manager on 12 May 2024
Hi Cheryl, thank you for your excellent review ! We are very glad to learn that you enjoyed your stay in our establishment. Thank you for your visit. À la prochaine !
Response from Elowan, Front Desk Manager on 12 May 2024
Hi Dennis, thank you for your great comments ! We are very glad to learn that you appreciated your stay among us. Thank you for your visit and we hope to see you back soon !
what i liked the most where the snow white towels and bedding.
Loved the duvet..Would love to know where i can buy one
Angelika
Stayed 2 nights in Apr 2024
Response from Elowan, Front Desk Manager on 3 May 2024
Hi Angelika, thank you for your great review ! We are very glad to learn that you enjoyed your stay. Thank you for your visit and we hope to see you back soon !
Very nice property and renovated. Staff very friendly
Isabelle
Stayed 1 night in Apr 2024
Response from Elowan, Front Desk Manager on 2 May 2024
Hi Isabelle, thank you for your great review ! We are very glad to learn that you enjoyed your stay. Thank you for your visit and we hope to see you back soon !
Hotel was very easy to find. Staff friendly. Good location to restaurants. Breakfast at the hotel was reasonable & very good. Not walkable.
john
Stayed 3 nights in Apr 2024
Response from Elowan, Front Desk Manager on 26 Apr 2024
Hi John, thank you for your great review ! We are very glad to learn that you enjoyed your stay in our establishment. Thank you for your visit and we hope to see you back soon !
Response from Elowan, Front Desk Manager on 25 Apr 2024
Hi Jayciel, thank you for your review ! We are very glad to learn that you enjoyed your stay in our establishment. Thank you for your visit and we hope to see you back soon !
4/10 Poor
Rinkle
22 Apr 2024
Liked: Property conditions & facilities
Disliked: Staff & service
Overall nice
Rinkle
Stayed 1 night in Apr 2024
Response from Elowan, Front Desk Manager on 24 Apr 2024
Hi Rinkle, thank you for your review. We are sorry to learn that your stay was not up to your expectations. Thank you for your visit.
Response from Elowan, Front Desk Manager on 24 Apr 2024
Hi Angelika, thank you for your great review ! We are very glad to learn that you enjoyed your stay among us. Thank you for your visit and we hope to see you back soon !
Response from Elowan, Front Desk Manager on 20 Apr 2024
Hi Ally, thank you for your review. We are sorry to learn that your stay was not up to your expectations. Would you mind elaborating ? Thank you for your visit.
Response from Elowan, Front Desk Manager on 16 Apr 2024
Hi Evan, thank you for your great review ! We are very glad to learn that you enjoyed your stay with us. Thank you for your visit and we hope to see you back soon !
8/10 Good
Anna
11 Apr 2024
Anna
Stayed 1 night in Apr 2024
Response from Elowan, Front Desk Manager on 3 May 2024
Hi Anna, thank you for your review ! We are glad to learn that you enjoyed your stay. Thank you for your visit. Au plaisir !
Response from Elowan, Front Desk Manager on 10 Apr 2024
Hi Martin, thank you for your great review ! We are very glad to learn that you enjoyed your stay with us. Thank you for your visit and we hope to see you back soon !
Front desk people are very non-interested, cold welcome, wouldn’t look at us or smile. Night shift didn’t greet us when we came back from the restaurant, just kept on chatting and playing with their phones. Very unpleasant and unprofessional. Usually we love our stays at the Ax, but this time the overall vibe is just not there.
Sébastien
Response from Elowan, Front Desk Manager on 7 Apr 2024
Hi Sebastien, thank you for your review. We are sorry to learn that your stay was not up to your expectations. We keep your comments in mind and we will do the follow up with the concerned people. Thank you for your visit.
8/10 Good
Lavnish
5 Apr 2024
Lavnish
Stayed 1 night in Apr 2024
Response from Elowan, Front Desk Manager on 26 Apr 2024
Hi Lavnish, thank you for your review ! We are glad to learn that you enjoyed your stay, Thank you for your visit. Au plaisir !
Clean, quiet, Great location. Only odd thing was that the water pipes were louder than normal
Yanic
Stayed 1 night in Mar 2024
Response from Elowan, Front Desk Manager on 7 Apr 2024
Hi Yanic, thank you for your great review. We are very glad to learn that you enjoyed your stay with us. Thank you for your visit and we hope to see you back soon !
2/10 Terrible
Richard
1 Apr 2024
Richard
Stayed 1 night in Mar 2024
Response from Elowan, Front Desk Manager on 21 Apr 2024
Hi Richard, thank you for your review. We are sorry to learn you did not enjoy your stay. Would you mind elaborating ? Thank you.
We loved the lounge and the board games available there. Very nice atmosphere and food/drinks were reasonably priced. Was disappointed that folks aren’t able to bring in their own food when there are dietary restrictions and very limited options for what to order (eg., gluten free). As for the rooms, atrocity. Zero soundproofing anywhere. Could hear people clearing their throat in the room next to us and could hear everything above and outside of our room. Do not stay here if you plan to sleep. And the pool smelled like the seafood section at the grocery store (think lobster/crab tanks).
Katie
Stayed 1 night in Mar 2024
Response from Elowan, Front Desk Manager on 3 Apr 2024
Hi Katie, thank you for your review. We are sorry to learn that your stay was not up your expectations and we will keep your comments in mind. Thank you for your visit.
6/10 Okay
Alanah
Travelled with family, Travelled with family and small children, Travelled with partner
The location is stunning, rooms are good (not beautiful but perfect for just sleeping). Food was terrible- they cook out of a tiny air fryer and everything is priced like it is a 4 star restaurant -_- the staff was great when we arrived but not great customer service via telephone or Facebook prior to arrival. I added a night the day before travelling and chose the wrong type of room, the lady on the phone said that they would never ‘downgrade’ and the only option was to upgrade my second two nights to stay in the same room and charge me more money. We didn’t need the upgrade, just wanted to stay in the same room. Seemed like they were more about getting more money from us than making a simple change. Will be back to the area (absolutely stunning) but will find another hotel/lodge that has better customer service! We would rather spend our extra money on activities and good food than being demanded to updrage a room just to not have to move our stuff.
Alanah
Stayed 2 nights in Mar 2024
Response from Elowan, Front Desk Manager on 7 Apr 2024
Hi Alanah, thank your for your review. We are sorry to learn that some details of your stay were not up to your expectations. We keep your comments in mind. We hope you still enjoyed your stay and thank you for your visit !
Response from Elowan, Front Desk Manager on 27 Mar 2024
Hi Darko, thank you for your great review ! We are very glad to learn that you enjoyed your stay. We thank you for your visit and we hope to see you back soon !
Response from Elowan, Front Desk Manager on 22 Mar 2024
Hi Andrew, thank you for your great review ! We are very glad to learn that you enjoyed your stay at AX Hotel. Thank you for your visit and we hope to see you back soon !
Response from Elowan, Front Desk Manager on 20 Mar 2024
Hi Michael, thank you for your great review ! We are glad to learn that you enjoyed your stay with us. Thank you for your visit and we hope to see you back soon !
Response from Elowan, Front Desk Manager on 20 Mar 2024
Hi Gurwinder, thank you for your great review ! We are very glad to learn that you enjoyed your stay at AX Hôtel. Thank you for your visit. Au plaisir !
The location was easy to find by car. Facilities close if you had a car. Staff was a bit cold and not friendly! We speak only english and they seem they did not like that! We were tourist!
Eralda
Stayed 1 night in Mar 2024
Response from Elowan, Front Desk Manager on 20 Mar 2024
Hi Eralda, thank you for your review. We are sorry about your experience with our staff. We keep your comments and we will follow up with our employees. Thank you for your visit.
Response from Elowan, Superviseur à la réception on 20 Mar 2024
Bonjour Rose, merci pour votre avis ! Nous sommes heureux d'apprendre que vous avez apprécié votre séjour parmi nous. Merci de votre visite et au plaisir de vous recevoir à nouveau bientôt !
Pool water was smelly, cold shower in spa was non functional. Room did not have night tables. Broken handle on window. No microwave in room.
Remi
Stayed 2 nights in Mar 2024
Response from Elowan, Front Desk Manager on 20 Mar 2024
Hi Remi, thank you for your review. We are glad to learn you enjoyed your stay even if some details were not up to your expectations. Thank you for your visit !
10/10 Excellent
Alan
14 Mar 2024
Alan
Stayed 1 night in Mar 2024
Response from Elowan, Front Desk Manager on 3 Apr 2024
Hi Alan, thank you for your great review ! We are very glad to learn that you enjoyed your stay among us. Thank you for your visit and we hope to see you back soon !
Response from Elowan, Front Desk Manager on 14 Mar 2024
Hi Cyprian, thank you for your review ! We are very glad to learn that you enjoyed your stay at AX Hotel. Thank you for your visit and we hope to see you back soon !
Our room had a connecting door to the other room next door, and the family there was very noisy and loud. Those connecting doors have no soundproofing at all and you could hear everything.
Vincent
Stayed 2 nights in Mar 2024
Response from Elowan, Front Desk Manager on 13 Mar 2024
Hi Vincent, thank your for your review. We are glad to learn you enjoyed your stay. We keep your comments in mind about the connecting door. Thank you for your visit.
One thing was lacking. The room was handicapped accessible. I did not ask for such a room and by it being a handicapped accessible room there was no tub just a large shower with a a slippery in floor ramp . This ramp almost caused a slip and fall. As well by occupying this room. I am occupying a space that may be needed, I would obviously switch but the person who really needs it must now wait for staff to prep the room and I may be unable to occupy another room.
Tim
Stayed 1 night in Feb 2024
Response from Elowan, Front Desk Manager on 9 Mar 2024
Hi Tim, thank you for your detailed review. We are glad to learn you enjoyed your stay even if some details were not up to your expectations. We will keep your comments in mind for future guests. Thank you for your visit !
Response from Elowan, Front Desk Manager on 9 Mar 2024
Hi, thank your for your great review ! We are glad to learn that you enjoyed your stay among us. Thank you for your visit and we hope to see you back soon !
Response from Elowan, Front Desk Manager on 1 Mar 2024
Hi Tayisiya, thank you for your review ! We are glad to learn that you enjoyed your stay at AX Hotel. Thank you for your visit and we hope to see you back soon !
Nice and clean hotel near Mont Tremblant ski area: 12 min drive to the slopes. Good atmosphere at the breakfast lounge. Ok for a short stay and good value for money
FLORENT
Stayed 1 night in Feb 2024
Response from Elowan, Front Desk Manager on 1 Mar 2024
Hi Florent, thank you for your great review ! We are glad to learn that you liked your stay. We thank you for your visit and we hope to see you back soon. Au plaisir !
We loved the hot pool and sauna! The location is perfect for a ski vacation at Mt Tremblant!
We didn't like the fact that the rooms were not cleaned daily (only if you stay more than 4 nights), there was no safe box in our room (we were told that no room has any), breakfast was advertised at $15 for adults and $5 for kids... Misleading... The dishes were priced at $15 or $5... We ended paying $80 for a decent breakfast for a family of 4... Not too many food options around... You need to drive 15 min or more to get a good dinner. Note that there's no ski room... You keep all the equipment in the room with you...
All in all, it's a great deal. We enjoyed our stay. Some small things that make this even a better experience!
Naftali
Stayed 3 nights in Feb 2024
Response from Elowan, Front Desk Manager on 1 Mar 2024
Hi Naftali, thank you for your review. We are glad to learn that you enjoyed your stay even if the breakfast was not up to your expectations. Thank you for your visit. Au plaisir !
The hotel is located in downtown Mont Tremblant and just a 15 mins drive from the village. And it is right beside the snow tubing park which is a big advantage for families who wish to do the activity.
Rooms are cozy and spacious. We fitted in an extra cot without any problem. Washrooms are clean and well lit.
Highly recommended.
JV
Stayed 2 nights in Feb 2024
Response from Elowan, Front Desk Manager on 22 Feb 2024
Hi, thank you for your great review ! We are glad to learn that you enjoyed your stay at AX Hôtel. We thank you for your visit and we hope to see you back soon. Au plaisir !
We thoroughly enjoyed our ski trip and staying in your hotel. We especially liked the outdoor heated pool combined with hot tub. Our son enjoyed the sauna and workout room as well.
Eileen
Stayed 3 nights in Feb 2024
Response from Elowan, Front Desk Manager on 22 Feb 2024
Hi Eileen, thank you for your comments. We are glad to know that you enjoyed your stay and our amenities. We thank you for your visit and we hope to see you again soon!
Response from Elowan, Front Desk Manager on 22 Feb 2024
Hi Martin, thank you for your great review ! We are glad to know that you enjoyed your stay with us. We thank you for your visit and we hope to see you back soon !
My family really enjoyed the heated outdoor pool/hot tub and sauna. The room had a beautiful view of the mountains and was very clean and nicely decorated. The cafe had great coffee and other snacks that could be purchased which was very convenient. It was also in a great location, close to the small town with restaurants and shops. My only critique would be that the small cafe could have used one or two extra staff in the morning at breakfast time as the line was long and I had to wait quite a while just to get a morning coffee. The staff did a really good job and were working very hard, but they were definitely understaffed in that area. This wasn't a big issue as we had brought food to our room. Otherwise we had a wonderful stay and we will definitely be returning!
Roxanne
Stayed 2 nights in Feb 2024
Response from Elowan, Front Desk Manager on 22 Feb 2024
Hi Roxanne, thank you for your detailed review ! We are glad to learn that you and your family enjoyed your stay and our amenities. We thank you for your visit. Au plaisir !
6/10 Okay
John
Travelled with family
19 Feb 2024
Liked: Cleanliness
Just ok
It was just ok
John
Stayed 1 night in Feb 2024
Response from Elowan, Front Desk Manager on 22 Feb 2024
Hi John, thank you for your review. We are sorry that your stay was not up to your expectations.We hope you still enjoyed your stay with us and we thank you for your visit!