Moapa Valley Packages (Flight + Hotel)

Old tower was not that nice and difficult to get to. Bed mattress was soft. The water in the bathroom sinks did not drain well. This should have been caught when the room was cleaned before we got in. The hotel charged twice for a total of about $600 when the final bill was $214.

Located conveniently at the middle of the strip. Services could have been better. No coffee machine for coffee/tea services available in the room.

If you are 25 or younger and you’re just coming to party, this property is fine. If you’re a bit more discerning, beware. They charge you for every little thing including late checkout. The rooms are not well appointed and very basic. There’s very little ‘Planet Hollywood’ vibe. More a party vibe. Getting anyone to help you is difficult. We couldn’t get the WiFi working…called them 6 times and no one picked up. When we did get someone, they often couldn’t help because the hotel allows very little flexibility to offer good customer service (clearly more about what they can charge you versus good customer service). The attached Miracle Mile Shops are blah. We actually upgraded to a suite and it was not clean. The bedside tables were stained and looked like they had dried blood under the glass, the curtains had moth holes in them and for a suite, I shouldn’t have to put the coffee maker on the floor to plug it in (no plug around the bar area where it was). Very disappointing.

The staff were great—friendly and helpful throughout my stay. The property had a strong smell that’s hard to describe, but it was noticeable and a bit off-putting. Location-wise, it’s in a great spot with easy access to everything. However, if you're young, single, and looking for a fun or lively atmosphere, this probably isn’t the place for you.

I arrived about 2:30 and they wouldn’t let me check even though they said they had a room ready they wanted to charge me extra. The room keys didn’t work well for the parking they had to give me a second set.