Exterior

Reviews of Holiday Inn Express Mill Valley San Francisco Area, an IHG Hotel

2.5 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 492 out of 1000 reviews" "
Rating 8 - Good. 306 out of 1000 reviews" "
Rating 6 - Okay. 119 out of 1000 reviews" "
Rating 4 - Poor. 50 out of 1000 reviews" "
Rating 2 - Terrible. 33 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Heather, Gilbert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing spot just north of SF! Right along the local trail, good room and great pool/jacuzzi
Stayed 1 night in May 2024

8/10 Good

Dany

Travelled with family, Travelled with pets
Liked: Staff & service
This holiday inn is in pretty good shape. Could use a bit of better upkeep of the grounds.. noticed full trash bins. But overall okay and comfortable. Pet friendly is a big plus. Location is just great for mill valley and Marin region.
Stayed 2 nights in May 2024

10/10 Excellent

Jae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast quality was particularly good
Stayed 1 night in Apr 2024
Response from TC on 3 May 2024
Dear -Jae-,Thank you for taking the time to tell us about your experience at Holiday Inn Express MILL VALLEY SAN FRANCISCO AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,TANIA PINONFDM

10/10 Excellent

Philip

Stayed 1 night in Apr 2024

8/10 Good

Marquitta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 1 night in Apr 2024
Response from TP on 1 May 2024
Dear Maquitta,Thank you for taking the time to tell us about your experience at Holiday Inn Express MILL VALLEY SAN FRANCISCO AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,TANIA PINONFDM

6/10 Okay

Kristin

Disliked: Staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Has everything you need for a short stay or long stay. Enjoyed all the hiking trails near by!
Stayed 1 night in Apr 2024
Response from TC on 3 May 2024
Dear Andrea,Thank you for taking the time to tell us about your experience at Holiday Inn Express MILL VALLEY SAN FRANCISCO AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,TANIA PINONFDM

10/10 Excellent

Jutta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location The food at Floodwater restaurant was excellent
Stayed 1 night in Apr 2024
Response from TC on 3 May 2024
Dear Jutta,Thank you for taking the time to tell us about your experience at Holiday Inn Express MILL VALLEY SAN FRANCISCO AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,TANIA PINONFDM

10/10 Excellent

Faithy

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was clean, affordable, quiet. Close to freeway. Came with free breakfast and Wi-Fi. I would recommend staying here.
Stayed 1 night in Mar 2024

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

BLIA

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from TC on 3 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express MILL VALLEY SAN FRANCISCO AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Kick ass
Stayed 4 nights in Feb 2024
Response from TC on 3 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express MILL VALLEY SAN FRANCISCO AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good value
Stayed 1 night in Mar 2024
Response from TC on 3 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express MILL VALLEY SAN FRANCISCO AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and staff
Stayed 1 night in Mar 2024

10/10 Excellent

Tian

Stayed 1 night in Mar 2024

10/10 Excellent

Viacheslav

Yes
Stayed 1 night in Mar 2024

8/10 Good

Susanne, Franklin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and relatively new. The hotel is located right next to an extensive running/biking path.
Stayed 2 nights in Mar 2024

10/10 Excellent

Philip K

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We read about the back parking lot flooding sometimes and there was a fair amount of damp soil in ONE of the side lot spaces, but they do keep track of the projected high tide (around 2am) and the prediction was correct. Everything else was so pleasant that ee plan on returning here whenever we want to stay in the bay area.
Stayed 2 nights in Mar 2024

10/10 Excellent

victoria

Travelled with partner
Liked: Cleanliness, staff & service
Wish the hot tub was working. Continental breakfast ok but not great. All staff were wonderful friendly helpful. Rooms clean and comfortable. Loved location and access to walking boardwalk.
Stayed 3 nights in Mar 2024
Response from TC on 15 Mar 2024
Dear Victoria-,Thank you for taking the time to tell us about your experience at Holiday Inn Express MILL VALLEY SAN FRANCISCO AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 4153325700 or tania@lotushotels.com.Sincerely,TANIA PINONFDM4153325700tania@lotushotels.com

2/10 Terrible

Cassandra

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view
Stayed 1 night in Feb 2024

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 5 nights in Feb 2024

10/10 Excellent

Joy, Sonora

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great!
Stayed 1 night in Feb 2024

10/10 Excellent

May

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Right off the highway but still nice and quiet.
Stayed 1 night in Feb 2024
Response from Tania on 2 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express MILL VALLEY SAN FRANCISCO AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 4153325700 or tania@lotushotels.com.Sincerely,TANIA PINONFDM4153325700tania@lotushotels.com

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick weekend trip
Conveniently located for our adventures into downtown and Muir Woods. Good price especially for providing free parking. Restaurant located next door that will provide room service. Little towns surrounding the hotel, with plenty of restaurants and stores to choose from. Quite and very clean hotel. Room and bed was comfortable and bathroom had plenty of toiletries.
Stayed 1 night in Feb 2024

6/10 Okay

Mark, Traverse City

Travelled with family
Liked: Amenities
Location of property is good for our purposes. We stayed 7 nights and the room was only cleaned 4 days. Front desk said we should have housekeeping services each day unless we we place the "Do not disturb" card on the door, which we did not do.
Stayed 6 nights in Jan 2024

10/10 Excellent

Kasey, Incline Village

Liked: Cleanliness, staff & service, property conditions & facilities
We arrived past midnite during a very stormy 24 hrs and were very grateful for the easy check in and super comfy pillows and beds. Thank you also for the late checkout! Highly recommended
Stayed 1 night in Feb 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Now if I could get Expedia to price match $168 less IHG Member = 160 Versus Expedia 200 Even when I checked in, Expedia was offering 168 How about an adjustment Thanks
Stayed 1 night in Feb 2024

6/10 Okay

BRUCE

Liked: Cleanliness, staff & service
Flooded parking lot
The room was slightly small but well furnished. Only complaint was the back parking lot where we were told to park was completely flooded in the morning. It was raining and we woke up to 8-10" of water in lot and no way to get our things out but to wade through the water. It would have been good to be told this on check in that the back and side of building routinely floods when it rains.
Stayed 1 night in Jan 2024

10/10 Excellent

fededrico

Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Jan 2024

4/10 Poor

Main Office

Stayed 1 night in Jan 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

8/10 Good

Mark W

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noises at night very disturbing. Not human but mechanical noise.
Stayed 2 nights in Jan 2024

10/10 Excellent

JOSE REYNALDO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
check-in and out was a breeze, nice area. would love to go around the walk/jog trail if we stayed longer. breakfast was good too! great location as it is just a few miles from Golden Gate bridge so other places of interests in and near downtown takes less than 30minutes. Sausalito which is another awesome place is very near as well. will definitely be in our list to stay whenever we will be in Sanfo.
Stayed 1 night in Jan 2024

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Mark W

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

MONICA, FORT COLLINS

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

chantal

Stayed 1 night in Dec 2023

10/10 Excellent

Gary F

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Tia

Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness

10/10 Excellent

Thao

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and safe
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Susan

Stayed 1 night in Dec 2023

10/10 Excellent

Nancy

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and convenient
Stayed 3 nights in Nov 2023

10/10 Excellent

MIchelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check and breakfast
Stayed 1 night in Dec 2023

10/10 Excellent

Nancy

Liked: Cleanliness, amenities
Right next to the property is a grat walking- biking trail. Just in the short time i was there, i saw many snowy egrets as well as other birds.
Stayed 1 night in Dec 2023

10/10 Excellent

Rebecca, West Sacramento

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Dec 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

FARID

Stayed 2 nights in Nov 2023