Superior Apartment, 1 Bedroom, Kitchen | Private kitchen | Full-sized fridge, microwave, oven, stovetop
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Reviews of Bay Harbor Suites

3.5 out of 5
Bay Harbor Suites
10002 E Bay Harbor Dr, Bay Harbor Islands, FL

Reviews

7.4

Good

Rating 10 - Excellent. 29 out of 74 reviews" "
Rating 8 - Good. 18 out of 74 reviews" "
Rating 6 - Okay. 11 out of 74 reviews" "
Rating 4 - Poor. 3 out of 74 reviews" "
Rating 2 - Terrible. 13 out of 74 reviews" "

7.8/10

Cleanliness

7.8/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

elina

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
be aware fake pictures online place looks nothng like that in real life FRAUD
Stayed 3 nights in May 2024

10/10 Excellent

Heather, Nashville

Liked: Cleanliness, amenities, property conditions & facilities
Great property for a family vacation, had everything we needed & great pool to cool off. Staff was very quick to respond & very helpful when we had a few questions/asks. Definitely woll stay again next time we're in town
Stayed 6 nights in May 2024

10/10 Excellent

Liwei

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Wiktor

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good, nice spacious apartment. It actually had everything what we need it. Parking for our car was always available. We fully recommended the place. We came without kids, but great place to come with the kids as well... Quiet place, only heard the neighbours(especially the kids running on the floor) but nothing major.
Stayed 8 nights in Apr 2024

10/10 Excellent

Jeremy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great overall stay.
Stayed 7 nights in Apr 2024

10/10 Excellent

Paula, Hollywood

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I loved this apartment! Very clean, comfortable and modern, and it has everything you may need. The location is perfect, you can walk to the beach and Bal Harbor shops. Staff was very friendly and we could check in earlier.
Stayed 7 nights in Apr 2024

6/10 Okay

MARIA EUGENIA

Travelled with family
Disliked: Amenities
The photos show a renovated property, ours was not. The building does not feel safe since there is no type of security to enter it. Cleaning was good and communication was without any problem.
Stayed 4 nights in Apr 2024

2/10 Terrible

Maria

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024

6/10 Okay

Yadiris

Stayed 1 night in Mar 2024

8/10 Good

??????, Brooklyn

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Small rooms
Stayed 5 nights in Dec 2023
Response from Customer Service Team on 4 Mar 2024
Thank you for your feedback

2/10 Terrible

Yakov

Disliked: Cleanliness, amenities, property conditions & facilities
Horrible!! Run down place and really not recommended! The pictures are way nicer than real life Had a hard time checking in, and couldn’t reach owner.
Response from Customer Service Team on 4 Mar 2024
Thank you for your feedback

10/10 Excellent

Esther

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Love the area. Its next to all the Jewish shopping and shulls. The only thing i would change is the matrass. Other then that all was very good. Clean and safe area. Would definitely recommend 👌 👍 💯
Stayed 6 nights in Jan 2024
Response from Customer Service Team on 29 Feb 2024
Hello EstherThank you so much for your kind feedback.

10/10 Excellent

Casandra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I will definitely come back, great neighbors and neighborhood. Highly recommend!!!
Stayed 2 nights in Feb 2024
Response from Customer Service Team on 29 Feb 2024
Hello Cadandra.Thank you so much for your honest feedback

10/10 Excellent

Rosana

Travelled with family
Liked: Cleanliness, room comfort
Great for families!
The property was clean, beds were comfortable! Easy entry and check in. East parking.
Stayed 3 nights in Feb 2024
Response from customer Service Team on 14 Feb 2024
Hello RosanaThank you for your feedback. It's important for us

2/10 Terrible

Yariela

Stayed 2 nights in Jan 2024
Response from Customer Service Team on 14 Feb 2024
Thank you for your feedback

6/10 Okay

Cheryl

Stayed 4 nights in Feb 2024
Response from Customer Service Team on 14 Feb 2024
Thank you Cheryl for your feedback

2/10 Terrible

Wai Ying, Sunny Isles Beach

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The building is very OLD dated and lack basic amenities. The windows are broken and the AC made way too much noise. It’s not worth the money. Do not stay here.
Stayed 3 nights in Feb 2024
Response from Customer Service Team on 14 Feb 2024
Thabk you for your feedback

2/10 Terrible

Joe

Disliked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Customer Service on 6 Feb 2024
Hello JoeThank you for your feedback

8/10 Good

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Love it
We loved the location and the area. Easy access to restaurants and the beach but far enough that it was quiet at night. Good communication, too. One complaint I have is that the floor was not clean. There are some areas in which the flooring was damaged, and a portion of it was covered with an area rug. I would definitely stay here again!
Stayed 5 nights in Jan 2024
Response from Customer Service on 6 Feb 2024
HelloThank you for your feedback, Its important for us!

6/10 Okay

Sidney

Stayed 3 nights in Jan 2024
Response from Customer Service on 6 Feb 2024
Hello SidneyThank you for your feedback, we really appreciate it!

6/10 Okay

Jenny, North York

Stayed 7 nights in Dec 2023
Response from Customer Service on 6 Feb 2024
Hello JennyThanl you for your feedback, we really appreciate it

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Put some blackout shades up in the bedroom. Try to communicate earlier- i recieved messages too late.
Stayed 7 nights in Nov 2023
Response from Customer Service on 6 Feb 2024
Hello Adrian,Thank you for your feedback

10/10 Excellent

Rafal

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Bardzo fajny apartament w super dzielnicy. Wyposażenie kuchni perfekcyjne. Niektóre elementy zakwaterowania wymagają powoli odświeżenia ale nie ma co narzekać. Bardzo nam się tam podobało. Miejsca parkingowe zawsze dostępne.
Stayed 5 nights in Nov 2023
Response from Customer Service on 6 Feb 2024
Hello RafalThank you for your feedback

10/10 Excellent

Damir

Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2023
Response from Customer Service on 6 Feb 2024
HelloThank you for your feedback

8/10 Good

Alejandro

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Good for a few days! Needs a bit more of love
Response from Customer Service on 6 Feb 2024
Hello AlejandroThank you for your feedback

2/10 Terrible

Narek

Liked: Cleanliness
Disliked: Property conditions & facilities
The shower is not working there was no hot water and also the electricity keeps going off and everything shuts off
Stayed 2 nights in Oct 2023

8/10 Good

Ana

Liked: Room comfort
Disliked: Cleanliness
Good for cooking your food and close to the beach
The location is great. The apartment is spacious. I rented this place because of its location and the kitchen since I want to be able to cook my own food. All you need for cooking is there, I wish they had 4 storages food containers :) The place needs attention with cleaning and the hot water was not as hot as I personally wish.
Stayed 6 nights in Oct 2023

8/10 Good

Laurie

Travelled with family
Liked: Cleanliness, room comfort
Great value, great service
This was a perfect location close to my Father’s condo. We were visiting for his 90th birthday. The unit is in a very old building which has been nicely updated but has some issues. Nice pool area. The property manager was easy to contact, friendly, and quick to remedy some minor problems.
Stayed 4 nights in Oct 2023

6/10 Okay

Julio

Liked: Property conditions & facilities
Disliked: Cleanliness
Everything was good but some stuff wasn’t up to standard, cleanliness was 2.5/5 because some dishes were dirty and there was old food in the oven. Also no toilet paper when we first arrived, had to call and ask for some.
Stayed 5 nights in Oct 2023

6/10 Okay

Sophia

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
I liked the space and overall layout of the 2 bedroom unit but the towel bar in the bathroom had to be fixed during my stay by maintenance because the right side of the towel bar was loose and was coming out of the wall. The unit only had a TV in the living room, not in the bedrooms. The sliding door to the shower was a little difficult to slide on the last night of our 4-night stay. Also the stove top in the unit didn't appear to work when I tried to use it to cook something in a skillet.
Stayed 4 nights in Sep 2023

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, property conditions & facilities
The property is well maintained. Very nice furniture.
Stayed 5 nights in Sep 2023

8/10 Good

Jason

Business traveller
Liked: Cleanliness, room comfort
nice place , would stay again
Took a minute to find it, nice place. We where working in Miami for a couple days, worked out well
Stayed 2 nights in Sep 2023

10/10 Excellent

Metkel

Liked: Cleanliness, amenities, property conditions & facilities
The apartment was so clean and spacious. The pool side was lovely in the night time for a late night swim. Location was also great! 10/10 would definitely recommend and would love to stay there again.

10/10 Excellent

Bahodur

Liked: Cleanliness
Stayed 6 nights in Sep 2023

10/10 Excellent

Enga Laca

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was perfect for us, and it was very clean. I was impressed with the cleanliness. It was enough space for my family and I
Stayed 4 nights in Sep 2023

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, room comfort
Just needed a place to sleep, rooms were clean ac was cold. Would have liked another interior lock on the front door but over all pleased.
Stayed 1 night in Aug 2023
Response from Customer Service on 30 Aug 2023
Hello Jason Thank you for your feedback, it's important for us. Comeback soon

4/10 Poor

Tara Therese

Disliked: Cleanliness, property conditions & facilities
The positives about the place is it is very spacious, the property manager is quickly responsive and the pool area was nice. The negatives were this was a “budget” property but in a very high end neighborhood with super expensive restaurants and not really close to anything touristy, so definitely will need a car. We heard squealing, scratching, squeaking and something running around noises that sounded like they came from the walls. When notified property manager he said they did have squirrels and iguana problems that he had pest control come out for in the past. There was a back door exit and it looked like something had opened the door. The walls are not soundproof you could hear neighbors and outside noises pretty clearly. There was a really bad musty smell that never went away and we found a lot of super tiny orange ants in the kitchen and bathroom area. This place has potential if they can fix the problems listed. I probably would not stay again.
Stayed 7 nights in Aug 2023
Response from Customer Service on 30 Aug 2023
Hello Tara,Thank you for your honest feedback, It is important for us.We appreciate your time with us

2/10 Terrible

Geovane

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Customer Service on 30 Aug 2023
Hello Geovane,Thank you for your feedback. It is important for us

8/10 Good

Justin

Travelled with group
Liked: Cleanliness, room comfort
Stayed 4 nights in Jul 2023
Response from Customer Service on 30 Aug 2023
Hello Justin,Thank you for your feedback. it is important for us

2/10 Terrible

Shannon

Stayed 3 nights in Jul 2023
Response from Customer Service on 30 Aug 2023
Hello Shannon,Thank you for your feedback it's very important for us

8/10 Good

Eric

Stayed 4 nights in Jun 2023
Response from Customer Service on 10 Jul 2023
Hello Eric,Thank you for your feedback, it is very important for us! Next time you want to come, you know where to find us!Regards

2/10 Terrible

Michael

Disliked: Cleanliness, room comfort
Terrible place and terrible service
Me and the wife had our first opportunity without our kids to have a little get away. We get to this place only to find that pictures of our rooms were not even close to what we thought we booked. We could look past that but there was an obvious odor that immediately gave my wife a migraine. Hotels.com tried there best to help in the case but the property manager claimed all rooms were freshly painted and was unwilling to give a refund or help in any way except for changing to another room with the same issues. Me and my wife couldn’t stay here at all and were forced to find a better place. Future hotel stayers beware this place has poor customer service and only cares to communicate when it benefits them.
Stayed 3 nights in Jun 2023
Response from Customer Service on 10 Jul 2023
Hello Michael,I am so sorry to know you did not enjoy your stay with us.Regards

8/10 Good

Jocelyn

Liked: Amenities, property conditions & facilities
Response from Customer Service Team on 21 May 2023
Thank you Joselyn for your feedbackComeback anytime soon

4/10 Poor

Kiarra

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Apartment was not clean smelt like cigarettes when we turned the AC on and shower had mold and main bedroom was hot.Towels were dirty so did not use them.Dryer in a terrible condition.
Response from Customer Service Team on 21 May 2023
Hello Kiarra,Thank you so much for your feedback, We are sorry to know you did not enjoted your Stay in our apartment.Regards

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great value for the money. Loved our stay and management was excellent.
Stayed 4 nights in Mar 2023

8/10 Good

Dmitrii

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Хорошо место. Бесплатная парковка. Все рядом, то что нужно для отдыха в курортном городе. Из небольшого минуса хочу отметить, что нам, как иностранцам, непонятно было где стирать и сушить одежду, возможно, мы просто не нашли где. Также мало посуды на кухне. Громко работает кондиционер и не открываются окна. В остальном все неплохо.
Stayed 11 nights in Feb 2023
Response from Andres on 7 Mar 2023
Большое спасибо за ваш отзыв, это очень важно для нас.С уважением

8/10 Good

Angelita

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stay was ok. Great location, place was clean. Floors unlevel,,, but other than that was great
Stayed 4 nights in Feb 2023
Response from Andres on 7 Mar 2023
Hello Angelita,Thank you for your feedback. We hope to have you here again!

8/10 Good

lucas

Liked: Cleanliness, amenities
Stayed 3 nights in Feb 2023

10/10 Excellent

mirel

Travelled with group
Liked: Cleanliness, room comfort
would go back again...!!! :)
So the outside of the house is nota s pretty as the inside. but the house is well taken care of inside. perfect place to stay. we took a two bedroom was nice and spacious. beds were really comfortable with clean linen!. the only small details that were missing were as follows: the outdoor pool was not heated so therefore it was pretty cold at first which didn't say it in the booking notes, secondly there were no tissues in the house only toilet paper(like us american's have colds;)) thirdly the shampoo and body wash they provide are in dark bottles not labled which is which so I may have used the body wash for shampoo:) Besides that we had so much fun. whenever something was wrong or when i wanted late check out, i texted the number given and i got a response usually right away. super friendly. pool was mostly empty so we got it mostly for ourselves! would totally recommend this for all ages.i would go back in a heartbeat so i guess thats a yes!
Stayed 3 nights in Jan 2023
Response from Andres on 22 Feb 2023
Hello Mirel,Thank you for your feedback, It is important for us. We cant wait to see you again!!

10/10 Excellent

debra

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2023
Response from Andres on 22 Feb 2023
Hello Debra,Thank you for your feedback,Comeback soon!