Nada satisfecho, no pudimos utilizar la alberca por que estaba muy sucia , el mismo personal nos dijo que no se le había dado limpieza, tuvimos que dejar la habitación por que nos quedamos sin luz y no nos dieron opción!!! a 38C sin tener ventilación y sin agua corriente es una locura!!, seguramente no querrán reembolsarnos la última noche que ya estaba pagada!!!,m tuvimos que irnos de ahí por que además apagaron la planta de emergencia por que se estaba calentando ... háganme el favor !!! no lo recomiendo !!!!!
This is the most peaceful place. Negrita the dog made it special too. The food and service was exquisite. I couldn’t be happier. I will definitely be back. So remote barely any people. I’m reborn. So grateful to have this experience.
Tiene mucho potencial de mejora!! Es una propiedad preciosa, la Gerenta es un encanto, pero hubieron algunos detalles que podrian cuidar y ser todo nivel Tulum!!! Como por ejemplo la musica!! Hubo un momento que hasta musica navideña había en pleno marzo, de igual manera nos cobraron en todas las cuentas de mas. Claro que como lo checabamos nos lo cancelaron al momento pero y si no? La camarista nos abrio la puerta aun teniendo el aviso de No molestar. En fin sin esos tres detalles todo lo demás es bello! La playa, las habitaciones, la comida muy rica.
Nunca me había hospedado en un hotel de este tipo, pero lo volvería hacer en este hotel, debido a la hospitalidad, excelente calidad de los alimentos y bebidas y distinguido servicio prestado por todos los colaboradores. Elizabeth, la encargada de administrar estuvo presente en todo momento para ser inolvidable mi estancia.
This is unique beach resort. Not for everyone, but if you need three days of exclusion on a beautiful beach with a funky and welcoming space, this is a great bet. I’d go back just for that reason!
We stay for two nights. The first was in a room facing the ocean, it was pretty and comfortable, but limiting with the nearby hotel that was noisy. The second night they changed us to an interior cabin away from the noise. However the bed was extremely uncomfortable and we couldn’t wait to leave the place. The food was not very good, expensive and served cold.
Very little internet, which is fine, except for the fact that they made us pay twice for the room and we couldn’t check our files to show the receipt. They haven’t answered to our very polite request for the return of the double charge. (Is been a few days)
However nature around and architecture are beautiful.
This hotel is amazing. Since we arrived, we were impressed by each detail. Staff is very friendly, especially Josue who is at the bar. The room was nice, very clean and comfortable. Beach area is great for relaxing and resting. Food was excellent (dinner and breakfast)
Nice remote hotel.
You truly get disconnected since signal in the area is poor and so is their wifi.
The installations look nice but their staff could benefit from some training. They are a bit slow and not as "service"-like as you get in other hotels in the area.
Renting a car is recommended, since there are no taxis or uber in the area, and they charge high for them to take to you nearby areas.