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"I would like a refund for the accommodation. The property was not as advertised. There was no operating restaurant. The room was unclean The shutters on the windows broken. Overall very unsatisfactory and not what was represented. I would like my $1200 money returned."

"Nice place. No hot water for 2 days a bit annoying. Requests not alqays completed."

"Yes"

"Beautiful spot but the lack of air conditioning and the fact that a storm made it so the beach breeze essentially stopped for the 2nd half of our week made it very hard to be comfortable. Food was amazing and so were the staff, however, just be mindful of the time of the year you go and maybe not in the hotter months."

"Hotel has no elevator so need to climb 1 or 2 floors, with luggage if there’s no porter. Location quite near beach cafes and bars. Walking distance to city’s only shopping mall. Hotel rooftop has good view of sunsets. There’s a karaoke room and small coffee cafe in lobby "

"Beautiful suite on 1st floor. Very quiet and spacious. Very comfortable bed and great amenities "

"Two bedroom very clean apartment overlooking lagoon. Beautiful breeze off the lagoon. Well equipped kitchen area great for preparing own food. "

"The Melanesian is a long-standing feature of the Port Vila accommodation scene and it's very well-priced. The Orchid Rooms are very pleasant but they all face onto the pool area. So you will want to have the windows shut if the music played at the bar and people's conversations bother you. The AC unit in my room did an OK job with keeping the room comfortable even with windows shut. The rooms have a good desk and small table for people needing to do work while there. The included breakfast...

"Room was comfortable and clean and is well located in central Vila"

"Food offerings were pretty standard, although the Teppanyaki was awesome. Pool was very good. Boat to the Erakor resort for Lunch/Dinner was very useful. Significant refurbishment from 8am to 5pm was annoying, made it difficult to relax on the verandah - due to drilling/grinding etc. Room was well located next to the lagoon, spacious and functional. Loved our 1st visit to Vanuatu, the close proximity of Erakor and Ramada hotels provided lots of eating/drinking options."

"Staff were wonderful. Friendly and helpful. Unfortunately, we were unable to swim in the lagoon due to pollution. The 3 swimming pools were great and very clean. "

"Spacious and nice view, and restaurant within 10 mins walk"

"Our spa room was a little tired however it was immaculately cleaned daily and all the staff were super friendly and helpful. Could not fault the wait staff at the bar and restaurant. Nothing was a problem."

"The staff were friendly and helpful. The resort is doing renovations so hopefully improving the broken playground, empty pool and some.days we did nit have hot water. "

"Need a lot of improvements"

"Overall is very run down compared to photos. Sheets were dirty for the first 2 days on arrival. Floors were dirty. No working shower, no hot water. Kitchen barely has any food on menu never in stock or limited choices. Bed was extremely noisy. Pillows were awful we got very sore necks and back and we aren’t old. Rust present in bathroom. Mould in bathroom. Room smells musky like mould. Village across is very noisy. They leave big outdoor lights on that shine right through the windows while...