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Reviews of Extended Stay America Premier Suites Melbourne I95

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 237 out of 419 reviews" "
Rating 8 - Good. 102 out of 419 reviews" "
Rating 6 - Okay. 46 out of 419 reviews" "
Rating 4 - Poor. 10 out of 419 reviews" "
Rating 2 - Terrible. 24 out of 419 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

jorge

Travelled with partner
Liked: Amenities, property conditions & facilities
Nice place
Stayed 2 nights in May 2024
Response from Hotel Management on 20 May 2024
Dear Jorge, Thank you for your positive feedback about Extended Stay America. We are delighted to hear that you found our hotel to be a nice place. Your satisfaction is important to us, and we look forward to welcoming you back for another enjoyable stay. Sincerely,Hotel Management

10/10 Excellent

CHARLES

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only negative was the "grab and go breakgast" not much to it
Stayed 2 nights in May 2024

6/10 Okay

Jess

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hallways smelled. The room thermostat would not go below 70. Other than that it was fine.
Stayed 2 nights in May 2024
Response from Hotel Management on 20 May 2024
Dear Jess, We are sorry to hear about the issues you encountered during your stay. Your comfort is important to us, and we apologize for any inconvenience caused by the hallway odor and thermostat settings. Please know your feedback will be shared with our team for further improvement. We are glad to hear that your experience was satisfactory overall, and we hope to welcome you back for a more enjoyable stay in the future. Sincerely,Hotel Management

10/10 Excellent

Bradford, Crawfordville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very nice. Room was clean and quiet. Parking was good.
Stayed 2 nights in May 2024
Response from Hotel Management on 20 May 2024
Dear Bradford, We are thrilled you had a pleasant experience at Extended Stay America! Thank you for highlighting our clean, quiet rooms and convenient parking. Your satisfaction is important to us, and we look forward to providing you with another enjoyable stay in the future. If you have any further feedback or requests, please feel free to reach out to us.Sincerely,Hotel Management

8/10 Good

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean! breakfast coffee and snacks like breakfast.
Stayed 1 night in May 2024

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buenas instalaciones
Stayed 2 nights in May 2024
Response from Hotel Management on 13 May 2024
Dear Victor, Thanks for taking the time to review your recent stay with us. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression, and we are pleased to know you enjoyed your time with us. We can't wait to welcome you back to Extended Stay America.Sincerely,Hotel Management

10/10 Excellent

Timeca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was very well maintained. A little hot for my taste but according to my family it was perfect.
Stayed 1 night in May 2024

8/10 Good

Nancy J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Chelsie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
It was very clean and in a safe location but they didn’t provide any of the normal amenities. No conditioner, lotion or even a blow dryer. The rooms are also very hot and we had it on the lowest setting, a fan would have helped a lot. The “breakfast” was also bar, orange and yogurt.
Stayed 2 nights in May 2024
Response from Hotel Management on 6 May 2024
Dear Chelsie, Thank you for your feedback. We appreciate you acknowledging the cleanliness and safe location of our accommodations. However, we apologize for any inconvenience caused by the lack of amenities and temperature control in your room. Your feedback is invaluable, and we'll address these concerns to ensure a better experience for our guests in the future. We hope you will give us a chance to better serve you in the future.Sincerely,Hotel Management

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. Room was clean and comfortable. Highly recommend.
Stayed 1 night in May 2024
Response from Hotel Management on 6 May 2024
Dear Victoria, Thank you for the fantastic review! We're delighted our friendly staff and comfortable accommodations exceeded your expectations at Extended Stay America. Positive recommendations like yours motivate us to keep providing exceptional service. We hope to welcome you back soon!Sincerely,Hotel Management

6/10 Okay

Richard

Liked: Staff & service
There was long hair on shelf in shower and it had that overwhelming smell of disinfectant. Like it was covering up other smells
Stayed 1 night in May 2024
Response from Hotel Management on 5 May 2024
Dear Richard, We deeply apologize for the cleanliness issues you encountered during your stay. Our team strives to maintain high standards of cleanliness, and we regret that we fell short in this instance. Your feedback regarding the presence of long hair in the shower and the disinfectant smell is concerning, and we will address these matters with our housekeeping staff to ensure they are more diligent in their duties. We appreciate you bringing these concerns to our attention, and we hope to have the opportunity to make it up to you on a future visit, providing a more pleasant and comfortable experience.Sincerely,Hotel Management

10/10 Excellent

Valerie

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy to find clean pet friendly lodging.
Stayed 1 night in Mar 2024
Response from Hotel Management on 3 May 2024
Dear Valerie, Thank you for choosing us and sharing a review at Extended Stay America. We are thrilled you found our pet-friendly accommodations satisfactory. We value providing a clean and welcoming environment for both you and your furry companion. We understand the importance of a comfortable stay, especially when traveling with pets, and we are glad we could meet your needs. We look forward to ensuring your stay is enjoyable and memorable.Sincerely, Hotel Management

8/10 Good

Denisha

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property.
Stayed 1 night in Apr 2024

8/10 Good

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Caitlin

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, quiet
Stayed 1 night in Apr 2024

8/10 Good

John

Stayed 4 nights in Apr 2024

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 5 nights in Mar 2024
Response from Hotel Management on 17 Apr 2024
Dear Natalie, We are thrilled you had a positive experience at Extended Stay America! Your satisfaction is our priority, and we're delighted you would choose to stay with us again. We look forward to welcoming you back for another enjoyable stay. Thank you for your feedback!Sincerely,Hotel Management

10/10 Excellent

Nader

Stayed 1 night in Apr 2024

10/10 Excellent

LINDA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and loved the kitchenette.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kyle

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay
Stayed 1 night in Apr 2024
Response from Hotel Management on 8 Apr 2024
Dear Kyle, We're delighted to hear that you enjoyed your time at Extended Stay America! Providing a positive experience for our guests is our priority, and we're thrilled that you had a great stay with us. We look forward to welcoming you back soon!Sincerely, Hotel Management

8/10 Good

Dabo

Liked: Cleanliness, property conditions & facilities
Average experience
Stayed 1 night in Mar 2024
Response from Hotel Management on 1 Apr 2024
Dear Dabo, Thank you for sharing your feedback with us at Extended Stay America. We value your input and regret that your experience was only average. Our goal is to provide exceptional service and accommodations to all our guests. We would appreciate any additional details or suggestions you may have to help us improve and enhance your experience for future visits. Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations on your next stay.Sincerely,Hotel Management

10/10 Excellent

Johanner

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Hyon Yong

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Breakfast? Really small muffin is?
Stayed 1 night in Mar 2024
Response from Hotel Management on 29 Mar 2024
Dear Hyon Yong, Thank you for sharing your experience on your recent visit to the city. We always try to keep our guests happy and satisfied with our services. However, we are sorry for your disappointment with the breakfast choices not meeting your taste this time. Your remarks will be shared with the concerned individual for improvement. Apart from this, we hope you had a pleasant time with us and will revisit and allow us to serve you again with good memories.Sincerely,Hotel Management

6/10 Okay

Gabriel

Travelled with family
Couldn’t use the running machine was broken in the gym , one little shampoo for 2 days and 2 persons
Stayed 2 nights in Mar 2024
Response from Hotel Management on 28 Mar 2024
Dear Gabriel, Thank you for bringing your valuable observations to our attention. We apologize for any inconvenience caused by the treadmill and are sorry for the disappointment regarding the shampoo. Your feedback is appreciated as we always want to know how we can enhance our guest experience. We will address these concerns with the appropriate individuals for future enhancements. It was a pleasure accommodating you, and we hope to welcome you back soon.Sincerely,Hotel Management

4/10 Poor

Eric

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Not pleased with stay. Handicapped bathroom was not suitable, there was a tub too high to get into and more difficult to get out of even with grab bars. Not all outlets were functional. Will not stay there again.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 25 Mar 2024
Dear Eric, Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. Providing suitable accommodations for all guests is important to us, and we regret that the handicapped bathroom did not meet your needs. Immediate action is being taken to address the functionality of outlets and ensure all facilities meet accessibility standards. Your feedback is invaluable, and we appreciate your understanding. We hope to have the opportunity to provide you with a more satisfactory experience in the future. Sincerely,Hotel Management

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access off of route 95
Stayed 1 night in Mar 2024

10/10 Excellent

DERRICK

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and easy check in process. Clean room and comfortable bed.
Stayed 1 night in Mar 2024

6/10 Okay

Christine R

Liked: Cleanliness
Fairly quiet location even though it’s right off the highway. Area itself a bit sketchy. Came for an overnight stay to rest before driving back the next morning- got little sleep due to someone upstairs running up and down the hall for HOURS. Brought this up to management, they said it was the second complaint but no one did anything to stop it…
Stayed 1 night in Mar 2024
Response from Hotel Management on 18 Mar 2024
Dear Christine, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we apologize for the issues you experienced and for not addressing them to your satisfaction. We take such matters seriously and always want to provide our guests with the quiet, relaxing environment they deserve. Thank you for bringing this to our attention, and we will address it adequately. We hope you will give us another chance to show you the hospitality you deserve on your next visit to the city.Sincerely,Hotel Management

2/10 Terrible

Garrett

Travelled with family
Disliked: Cleanliness, amenities
Room was dirty upon entry. Bathroom had used toiletries left behind from previous guest.
Response from Hotel Management on 18 Mar 2024
Dear Garrett, Thank you for reviewing your stay. We apologize for not providing the clean, spotless room you were expecting upon arrival. We understand the significance of fresh and clean accommodations for our guests. Thus, we will communicate with our housekeeping staff to ensure we are flawlessly preparing each room. We hope you can give us another opportunity to serve you with the hospitality you deserve on your next visit to the city.Sincerely,Hotel Management

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for several weeks. Kitchenette was really nice to prepare meals. Nice laundry room
Stayed 11 nights in Mar 2024
Response from Hotel Management on 14 Mar 2024
Dear Rebecca, We are delighted you enjoyed your extended stay with us! It is wonderful to know that our kitchenette facilities were convenient for your needs and that you found our laundry room to be nice. Thank you for choosing to stay with us, and we hope to welcome you back for another comfortable stay soon!Sincerely,Hotel Management

10/10 Excellent

Leslie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Properly Is Very Nice, Price Is Affordable, Pet Friendly And No Deposits
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Stayed 1 night in Jan 2024

10/10 Excellent

Karen

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the friendliness and efficiency of the staff.
Stayed 1 night in Feb 2024
Response from Hotel Management on 25 Feb 2024
Dear Karen, Thank you for the excellent review of Extended Stay America. We enjoyed reading your comments about the wonderful hospitality you received from our associates, and we are delighted to have exceeded your expectations. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon.Sincerely,Hotel Management

8/10 Good

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and the workers were all very nice. Could use some more breakfast options but what was offered was good.
Stayed 1 night in Feb 2024

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 1 night in Feb 2024
Response from Hotel Management on 21 Feb 2024
Dear Timothy, We are delighted to read the review of your stay at Extended Stay America! It is wonderful to hear that our staff contributed to your positive experience. Providing excellent service is our priority, and we hope to have the pleasure of hosting you again in the near future.Sincerely,Hotel Management

8/10 Good

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice New Place; Great Staff
Nice new place with friendly and helpful staff. "Standard Room" was spacious and kitchenette was really impressive. Wish the exercise room was a little more substantial and "breakfast" really wasn't "breakfast," more like coffee and a plastic cup of yogurt. Probably fine not to have a real breakfast, given the excellent kitchenettes, but advertising "free breakfast" isn't entirely truthful
Stayed 1 night in Feb 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Rita

Stayed 2 nights in Feb 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anonymous
No coffee maker in room. No decaf was available. Poor breakfast.
Stayed 1 night in Feb 2024

8/10 Good

Angelica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maria thank you for all!!
Stayed 1 night in Feb 2024
Response from Hotel Management on 7 Feb 2024
Dear Angelica, We're delighted to read that your stay at Extended Stay America was an amazing one! Providing excellent service is our top priority, and we'll be sure to pass along your appreciation to our team, especially Maria. Thank you for choosing to stay with us, and we look forward to welcoming you back soon for another wonderful experience!Sincerely,Hotel Management

10/10 Excellent

Leanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great hotel, it was really nice and we enjoyed staying there. It’s really clean and updated, and the rooms are nice, clean and comfortable. It’s also right near 95 so easy access to highway, as well as there being many gas stations and restaurants nearby. It’s a simple yet modern and well kept hotel, perfect place for just needing somewhere nice to spend the night. Would stay there again.
Stayed 2 nights in Feb 2024

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Mary

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay clean, friendly staff.
Stayed 7 nights in Jan 2024
Response from Hotel Management on 6 Feb 2024
Dear Brenda, Thank you for your positive feedback about your stay at Extended Stay America. We're thrilled to hear that you found our hotel to be clean and our staff to be friendly. Your satisfaction is our priority, and we hope to welcome you back for another great stay.Sincerely,Hotel Management

2/10 Terrible

Nathaniel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went well. The young lady that checked us in was very nice and accommodating our request. We will use the hotel in the future
Stayed 1 night in Feb 2024
Response from Hotel Management on 6 Feb 2024
Dear Michael, Thank you for your positive review of Extended Stay America! We're delighted to hear that everything went well during your stay and that our team members provided excellent service. Your satisfaction is our priority, and we look forward to welcoming you back for future stays at Extended Stay America Premier Suites Melbourne I95.Sincerely,Hotel Management