"Night time desk and front of house security are amazing. Very customer service driven, made me felt welcome every time I entered as we stayed 2 nights. One bad experience with the morning desk worker. Not sure of the exact policy but I asked if there was anyway she could make a one time exception to allow my sister and myself to check out 1 hour later than normally scheduled. She said ‘uhm yea we could but I’ll have to charge yah 50 bucks.’
I payed $304 after tax for 2 nights and 3 days. That was for me personally, an extremely terrible customer service experience after having an amazing time regardless of that. Plus, that was our last interaction before we left, which was kind of disappointing as we were very excited initially to come back and that kind of hindered our future choices now. I know in certain situations it is out of the discretion of the manager. It was our first time spending the night there. As someone who has worked in customer service for 17 years and seven of those in management to me the correct customer service thing to have done would’ve been to let us check out one hour late as there was over 900 rooms. Besides that we had a great experience!"
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