4/10 Poor
John
16 Nov 2022
Disliked: Property conditions & facilities, room comfort
Comedy of errors = bad stay
I arrived early morning, so it was only about 78° at that time. Average temp during the day 95°. I check-in, get my room and the AC doesn't work. Riad staff says they coming to fix it tomorrow. Morning comes and breakfast is what I can only describe as a Moroccan pancake, a basket of bread, butter, jam, juice and tea or coffee. Not great. Go out for the day come back AC still doesn't work. Their solution move me to another room tomorrow. Tomorrow comes I move rooms and the AC doesn't work in this room either. This room is much, much smaller. I said give me my other room back. They said it's not possible it has been given to someone else. This isn't possible because it hasn't even been cleaned yet. They promise they will fix the AC by tomorrow.
I book a tour get up early and shower. The shower floods the whole bathroom within 2-3 minutes. I have to cut my shower short before it starts flooding the room. I go out to have breakfast in the courtyard area and it's not ready. I have to leave for my tour before it's ready so no breakfast. I return that evening no AC. A couple hours later the repair person shows up and fixes the AC. It's about 8:00PM and I have to leave at 5:30am so I get less than half a day of AC. Another 2 minute shower before I leave with another flooded bathroom floor.
Also on Hotels.com it states airport shuttle offered for 150MAD = about $15. I message the Riad and they said no it 300MAD. So I book my own transfer for $12. Worse stay I've had in years.
John
Stayed 4 nights in Oct 2022