2/10 แย่มาก
Tim
เดินทางกับครอบครัว
7 ก.ค. 2025
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
We booked a room at Rainbow bend for two nights, July 4th and 5th. My wife and I brought our three children with us and based on the pictures online and reviews, we were really looking forward to staying here. I cannot begin to describe how disappointed we were with this property. I truly believe many of the positive reviews left for this place are fake reviews. Upon arriving we walked around the property. When walking out back to the pool area we found the hot tub was closed with a sign from the state of Florida saying it was unsafe to use. The entire back smelled badly from the seagrass/algae. Once we opened the door to our room, we were greeted with the strong smell of musty odor. There was black mold scattered throughout the room. It was very clear mold was painted over in spots, with a dehumidifier running full blast and the air conditioning cranked up high to try to rid the room of moisture. There was walking broken apart, a hole in the wall, and the room wasn’t very clean in general. I walked back to the front office and spoke with Elena, who apologized and to her credit, did offer us a full refund for our stay. My guess is this is far from the first time a guest has been upset. I went back and spoke with my wife, and the two of us frantically searched for vacancy anywhere. With it being the 4th of July, there was no hotel within 75 miles that had vacancy. We were stuck for one night. The owner did apologize, but this place is unsafe.
Tim
เข้าพัก 2 คืน, กรกฎาคม 2025
