Search Hotels Near Malecón De Puerto Plata, Puerto Plata

"We got dropped off at the lifestyle Tropical lobby and we got told there were no room for us and they deceived us saying we got an upgrade to The Cofresi. Well that was a lie of course. We had yo wait for transportation for cofresi lobby, we got checked in and the rooms were a downgrade to say the least. Two days into vacation rooms on 1st flr got floded it took over 2 hrs to clear the water out. 3rd day one room had plumbing issues and 4th day the ceiling paint of my moms rooms created a giant bubble with the rain water, it was reported and instead of putting her to a dif room, they popped the buble and moped the floor. So when she went back, we notced all the mold the was underneath the paint. Why we got a reservation for the Tropical if they didnt have enough rooms? I didnot get ehat i paid for. I WOULD NOT RECOMMEND TO ANYONE "

"Premises was very clean, staff were friendly multiple activities throughout the day to engage families. The drawback for me was the pool water was very cold and no hot jetted hot pool. Additionally, it was a challenge to obtain a dinner reservation always full, we ended eating most of our stay in the buffet. Additionally, people smoke everywhere. The resort can improve on this by making a smoking designated area specially because there’s children being exposed. "

"Clean and big room"

"Staff was great. Room not as advertised"

"Looked great "

"The hotel is on a busy street. Half of the building is being renovated. There is some construction noise from around 8am. And there was noise from dogs barking during the night sometimes.The hotel location is close to the centro area, but nowhere close to a nice beach. The beach in Puerto Plata is an embarassment to the city and the country. Full of garbage.The staff were all very nice. the price per night is very reasonable. "

"The staff was awesome! From check in, to dinner in the restaurant, to check out, everyone was so nice and kind and helpful. Check in was seamless, and the staff came up to help us with the controls for the air conditioning. she also sent an email immediately when I left my passport at the desk during check in. We had a wonderful conversation, in English, with wait staff in the restaurant. I think they enjoyed practicing their English. And they went out of their way to prepare a vegetarian dish for us even though there was no vegetarian option on the printed menu. At check out, we asked for a cab to the cruise port, but the male staff member offered to take us there instead. He ended up having to spend 30 minutes driving us to various places to get through immigration and get on the boat. It would have been so stressful without him as our intermediary. All the staff we interacted with went above and beyond our expectations. I would stay here again if I was ever in Puerto Plata again! "

"The room was clean, the ambiance of the hotel was great. We loved the bohemian chic decor and modern feel of this hotel which has probably been recently renovated/updated. It was a last minute booking and we were surprised at how nice it was, I wish we had time to enjoy the pool. The breakfast included was perfect. We would definitely stay here again"

"good service nice staff great location "