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Qoya Palace - Machupicchu

3.0 star property
Travelers can unwind with coffee after exploring nearby Aguas Calientes Hot Springs, while the staff helps arrange tickets and tours for Machu Picchu adventures

Choose dates to view prices

Qoya Palace - Machupicchu captures Aguas Calientes' essence with practical comforts for explorers. Guests start with an English breakfast, then head out. They return to enjoy coffee or tea in the lobby and appreciate the convenient luggage storage and tour assistance.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Laundry room
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 1 Queen Bed

Desk, laptop workspace, free WiFi, bed sheets

Standard Room, 1 Queen Bed

Highlights

Free rollaway/extra beds
Separate bedroom
Private bathroom
Champagne service
Desk
Wardrobe
Laptop workspace
Daily housekeeping
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Triple Room

Standard Triple Room | Desk, laptop workspace, free WiFi, bed sheets

Standard Triple Room

Highlights

Separate bedroom
Private bathroom
Champagne service
Desk
Wardrobe
Laptop workspace
Daily housekeeping
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Family Double Room

Family Double Room | Desk, laptop workspace, free WiFi, bed sheets

Family Double Room

Highlights

Separate bedroom
Private bathroom
Champagne service
Desk
Wardrobe
Laptop workspace
Daily housekeeping
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Comfort Single Room

Desk, laptop workspace, free WiFi, bed sheets

Comfort Single Room

Highlights

Separate bedroom
Private bathroom
Champagne service
Desk
Wardrobe
Laptop workspace
Daily housekeeping
  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed

View all photos for Comfort Room

Comfort Room | Desk, laptop workspace, free WiFi, bed sheets

Comfort Room

8.0 out of 10
Very good
(1 review)

Highlights

Free rollaway/extra beds
Separate bedroom
Champagne service
Desk
Wardrobe
Laptop workspace
Daily housekeeping
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
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About the area

Located in Machu Picchu, Qoya Palace - Machupicchu is in the suburbs. Historic Sanctuary of Machu Picchu and Intipunku are local landmarks, and some of the area's attractions include Butterfly Farm of Machu Picchu and Butterfly House. Spend some time exploring the area's activities, including hot springs. Visit our Machu Picchu travel guide
Map
124 Chump'i wiñay, Machu Picchu, Cuzco, 08681

What's nearby

  • Historic Sanctuary of Machu Picchu
    Historic Sanctuary of Machu Picchu
    1 min walk - 0.0 km
  • I'm a cat person myself but I couldn't resist taking a pic of this adorable dog just chilling in the town square. Dogs and cats roaming freely in Agua Calientes, Peru. #dog #ravel #chilloutdog #peru
    Manco Capac Square
    7 min walk - 0.6 km
  • Cusco featuring landscape views and a small town or village
    Aguas Calientes Hot Springs
    12 min walk - 1.0 km
  • Butterfly House
    8 min drive - 1.9 km
  • Butterfly Farm of Machu Picchu
    8 min drive - 1.9 km

Getting around

  • Machu Picchu Station
    4 min walk

Restaurants

  • La Boulangerie de Paris
    5 min walk
  • Full House Peruvian Cousine
    4 min walk
  • Cala
    3 min walk
  • Inkaterra Restaurant Principal
    1 min walk
  • Mapacho Craft Beer
    4 min walk

About this property

Qoya Palace - Machupicchu

Hotel near Aguas Calientes Hot Springs
Qoya Palace - Machupicchu provides amenities, such as free English breakfast and dry cleaning/laundry services. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Smoke-free property, tour/ticket information and a lift
  • Coffee/tea in reception, a 24-hour front desk and luggage storage
Room features
All guest rooms at Qoya Palace - Machupicchu boast comforts, such as laptop-friendly workspaces, in addition to
Other conveniences in all rooms include:
  • Wardrobes/cupboards, daily housekeeping and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free English breakfast available daily 7:00 AM to 9:00 AM
  • Coffee and tea in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance

More

  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shower
  • Towels provided

Food and drink

  • Champagne service

More

  • Desk
  • Laptop workspace

Policies

Check-in

Check-in start time: 11:00 AM; check-in end time: 10:00 PM
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 15

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
Late check-out fee: PEN 50

Special check-in instructions

Guests will receive an email within 5 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Peru value-added tax (VAT) at 18%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Peru. The exemption only applies to stays in Peru not exceeding 60 days.

We have included all charges provided to us by the property.

Optional extras

  • Late check-out fee: PEN 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
Property Registration Number 20600040139

We should mention

Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorised responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarised supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law; payments cannot be split between currencies

Property is also known as

Qoya Palace Machupicchu
Qoya Machupicchu Machu Picchu
Qoya Palace - Machupicchu Hotel
Qoya Palace - Machupicchu Machu Picchu
Qoya Palace - Machupicchu Hotel Machu Picchu

Frequently asked questions

Is Qoya Palace - Machupicchu pet-friendly?

No, pets are not allowed at this property.

How much is parking at Qoya Palace - Machupicchu?

Qoya Palace - Machupicchu doesn't offer parking.

What time is check-in at Qoya Palace - Machupicchu?

Check-in start time: 11:00 AM; check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Qoya Palace - Machupicchu?

Checkout is at 10:00 AM. Late checkout is available for PEN 50 (subject to availability).

Where is Qoya Palace - Machupicchu located?

Situated in the suburbs, this hotel is within a 15-minute walk of Historic Sanctuary of Machu Picchu and Aguas Calientes Hot Springs. Urubamba River and Putucusi are just steps away. Machu Picchu Station is only a 4-minute walk.

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Reviews

Qoya Palace - Machupicchu Reviews

8.2

Very good

8.4

Cleanliness

8.4

Amenities

8.8

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 31 out of 57 reviews
Rating 8 - Good. 7 out of 57 reviews
Rating 6 - Okay. 12 out of 57 reviews
Rating 4 - Poor. 4 out of 57 reviews
Rating 2 - Terrible. 3 out of 57 reviews

Reviews

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a good property in a quiet but central location. The included breakfast on the rooftop is very nice and tasty with fresh coffee, juice, fruit, eggs, toast and avocado. Comfortable rooms and good hot water and AC!
Stayed 2 nights in Feb 2025

10/10 Excellent

Zhongyun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff are very friendly and the location is pretty safe and convenient

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was close to train station and close distance to restaurants and shopping. Service was great.
Stayed 1 night in Sep 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay!

New building, lovely staff, just a 5 minute walk to the bus station for Machu Picchu, and the train station. Breakfast is on their top floor with gorgeous views of the mountains and the Urubamba river.
Stayed 2 nights in Nov 2023

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Poor Services in a Beautiful Clean Hotel

I liked the good location near the train station. But Aguas Calientes is so tiny, you can get anywhere in little time. The entire hotel looks very good, very modern and it is very clean! Their services are terrible, tough: very poor breakfast, very cold room (with no heating at all!), barely running warm water (had to leave the water run until it became warmer). Very kind staff, comfortable lobby. I loved the 7th floor where they served breakfast: stunning views of the Urubamba!
Stayed 3 nights in May 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Qoya Palace - Machupicchu was fantastic! From the moment I arrived, the hotel staff provided exceptional service, even arranging a pickup from the train station, which made my arrival seamless and stress-free. The hotel itself is beautiful. The staff was friendly, attentive, and always willing to help with recommendations or any requests. The location was perfect—close to everything in Aguas Calientes, yet still peaceful. Breakfast was great, with a nice selection of fresh options to start the day. I highly recommend Qoya Palace for anyone visiting Machu Picchu!
Stayed 1 night in Mar 2025

10/10 Excellent

patrick

Very friendly hosts. Let usstore our luggage after checkout
Stayed 1 night in Feb 2024

6/10 Okay

Ayesha

Liked: Cleanliness, amenities, property conditions & facilities
This was a decent hotel. The only issue was that most of the staff did not speak much English, making communicating difficult but not impossible. It was right next to the drop-off from the train station, so it took us less than 5 minutes to walk to the hotel once we arrived by rail. The location was great, very central!
Stayed 2 nights in Oct 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and friendly. Breakfast made to order!
Stayed 2 nights in Dec 2023

8/10 Good

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and nice. Was a bit worried that it was close to rail but actually heard no noise at all.

6/10 Okay

Martha

Liked: Cleanliness, staff & service, amenities
The service was very pleasant and helpful. They answered questions and if you needed something they would help out right away. Pleasant family owed hotel. Brunch was real good. Area close to shops.
Stayed 2 nights in Nov 2023

6/10 Okay

Vineeth

Liked: Staff & service, property conditions & facilities
Basic hotel facility that command a high price only because of the location. The room is very basic with no chair and a single plug. Breakfast is also basic. No room cleaning was offered during out two night stay. Staff were very friendly.
Stayed 2 nights in Dec 2024

10/10 Excellent

SERJIO C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

GREAT VALUE/COMFORT FOR A SHORT STAY!

Stayed here for 1 nite for our visit to Machu Pichu and it was great value and comfort. Nothing fancy, but walking distance from the train station and plenty of eateries/stores. They even went to the train station to walk us back to the hotel upon our arrival, so that was super nice after a long trek to MP. (Need to coordinate this service.) The breakfast was nothing to note, but it will do for an early jump up to Machu Pichu. Overall a great value and clean/comfy place. Highly Recommend!
Stayed 1 night in Jul 2024

6/10 Okay

SELVI

Liked: Staff & service
Disliked: Amenities
Staffs are friendly. Room is clean. Amenities not okay. Near to Peru railway station and reastaurants. I never recommend for breakfast because its old stuff and also not much options.
Stayed 2 nights in Sep 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not as advertised - not a good value in MaPi

We booked through hotels.com because of the description provided on their site, which is not at all accurate. Although there were some things that were acceptable, this hotel should not be highly rated as the accommodations simply are not in line with inflated the price it is offered at. Positives: First, the staff was nice enough and the building was somewhat clean. The elevator worked, the beds are firm but comfortable enough, and the 7th floor breakfast area has a nice view (when sitting down) but don’t look below the window level. The outside air was cold when we were there in February but the staff kindly provided a portable heater, which made a huge difference in our comfort level. Mediocre stuff: Breakfast was just okay and included cooked to order eggs, fresh fruit, cold rolls, small slices of ham product, cheese, coffee, tea and juice. However, there was no breakfast available at all on the day we went to see the Citadel (even though I verified with them twice the night before). Breakfast is typically served from 6-8 a.m. but the inconsistency left us to scramble for something to eat before we left. We met the gentleman that serves breakfast at 6:20 in the elevator (he was just getting out of bed); he was apologetic and followed us to the lobby to unlock the front entrance so that we could leave the building. Now, on to negatives: 1 - We made the mistake of accepting an offer to let them clean our room; we were required to surrender our room key fo
The view from our room looking toward the sports field.
The view from our room looking in the direction of the Town Center.
The view from our room looking in the direction of the Railway
Rack Rates on Display at the Hotel Desk
Stayed 3 nights in Feb 2025

10/10 Excellent

RONAK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place
Stayed 1 night in Sep 2025

10/10 Excellent

Émile

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would come back.
Stayed 1 night in Sep 2025

10/10 Excellent

somi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the train station and friendly staff.
Stayed 1 night in Jun 2022

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay at hotel !!

Picked a middle of the road hotel and was nice!!
Stayed 1 night in Jan 2025

2/10 Terrible

Suyapa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I couldn't sleep because I could hear everything and am a deep sleeper. When I arrived, insects were in the room, and they moved me to another room with three beds. In the new room, I tried to rearrange the bed, and there were oranges under the bed, which meant it wasn't cleaned properly. Also, there was no heater or hot water, only lukewarm water.
Stayed 1 night in Sep 2025

10/10 Excellent

Ilinca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel close to the train station. The host was absolutely incredible and dis everything in order for us to have a nice experience. I will be back.
Stayed 1 night in May 2023

10/10 Excellent

Miguel

Liked: Cleanliness, property conditions & facilities
Excellent service from the staff. Stored our luggage when went up to Machu Picchu and let us use their lobby to wait for our scheduled trains
Stayed 1 night in Jul 2023

10/10 Excellent

Yaniv

Liked: Cleanliness, staff & service, property conditions & facilities
Very Nice experience. Great Shower. lol.
Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Over the top customer service

The service was amazing! We only stayed there one night and they included a light breakfast! They offered to store our luggage since we were going to MachuPichu on check-out day. The administrator and the cleaning crew made us feel so at home. They worked really hard to make us feel welcomed and comfortable. I would definitely recommend Qoya Palace!
Stayed 1 night in Oct 2022

10/10 Excellent

Harvey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I came with my wife and her mother and we had two rooms. The hotel was extremely clean and recently updated. The staff was some of the best we've experienced in terms of friendlyness and going above and beyond to take care of us. Breakfast on the seventh floor with a panoramic view of the river and mountains was definitely the highlight. Not to mention the price was excellent value. The town is very small so when I say the location is excellent, everything is only a 5 min walk away. Highly recommend
Stayed 2 nights in Apr 2023