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"At check in, I pay for 2 adults and 1 children 8 year old, we I ask for extra bed for the children, they ask me to pay extra $15 dll, I mention, the children paid to be in the hotel. The reply was, you paid for service, no for bead. Son I pay entra for the Small bed $15 dlls. Is not the money is the fact that I pay in advance for extra person, 1 8 year old child "

"Staff were great, a very nice family run hotel. Location is good for West Bank. However the road to hotel was not easy if driving."

"Location was great, the pool and the garden is a perfect place for looking at hot air balloons."

"Location , breakfast excellent "

"The hotel was an absolute pleasure to stay in. Waking up to watch the beautiful hot air balloons, from the roof or balcony is breathtaking. My room was spacious well equipped and very clean. The whole hotel throughout is well maintained, including the swimming pool and communal areas. Egypt is such a dry country, but I can physically say I watched the hotel staff constantly cleaning maintain the standards of the hotel. The owner Khodary, his family and staff were extremely professional, hospitable and friendly. The well-being, happiness and safety of their guests is their highest priority. Khodary will go above and beyond to assist with anything you need. I personally felt very safe and would say this is a secure place for any lone travellers or as a group. The roof top restaurant area is peaceful, with a beautiful view and an ideal place to relax and unwind. The food was of a high standard and freshly cooked with local ingredients. Cold soft drinks available to purchase 24-7 which I found very good. The hotel offer airport collection and delivery and personalised tours and trips for the guests. The check in and checkout process was excellent and straightforward. This hotel is amazing value for money and I would highly recommend."

"Rooms were clean. Staff was polite and helpful."

"Rip off. No guest activities. Kids club empty. Rooms dirty. Food overpriced. Staff not helpful. Doctor on site rips you off and prescribed wrong medicine."

"An excellent hotel offering all the amenities and services you would expect from a five star stay. However, the experience is somewhat spoilt by the persistent and rather annoying taxi and horse carriage drivers gathered at the entrance which unfortunately is the case for most of Luxor. It would greatly improve guest comfort if they were positioned further away from the hotel. Additionally, the presence of horse waste on the road leading to the entrance area is both unpleasant in appearance and smell, which impacts the overall impression. I understand this may be outside control of the hotel but thought I would mention it. "

"Need improvement "