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Reviews of Villa Chitchareune Boutique Hotel

3 out of 5
Villa Chitchareune Boutique Hotel
Ban Phoneheuang, Kounxoa Rd, Luang Prabang

Reviews

8.4

Very good

Rating 10 - Excellent. 24 out of 49 reviews" "
Rating 8 - Good. 19 out of 49 reviews" "
Rating 6 - Okay. 2 out of 49 reviews" "
Rating 4 - Poor. 2 out of 49 reviews" "
Rating 2 - Terrible. 2 out of 49 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

TRas

Liked: Staff & service
I felt like this property was cheating on me, as I have booked this hotel but once I got to the hotel the staff informed that it closed for renovation and brouht me to the other hotel but THE LOCATION that they pin on the Expedia is the hotel that they brought me there. If this is an accident that they foegot to close sell for the renovation, the location should be at the hotel! ***They brought me to Mekhong Charm Hotel (maybe same owner) I did not know anything about this property, they just appology for that incident and gave me the room that I never booked, as I have booked for the double bed room but they good enough, to give me one more bed! Its totolly fine! The staff there were very nice and friendly, I love all of them. Only 1 annoying thing that the wifi was down on the 2nd night of my stay and I was told by the staff that they were trying to fix it till I check out, its been down. :-(
Stayed 3 nights in Nov 2022

4/10 Poor

Albert

Liked: Staff & service
Odd stay
The hotel I booked was not the one I stayed at. When I got there, the hotel I booked was locked up. The locals (who spoke no English) basically told me it wasn't open, and to go down the street. I followed one who took me, and 2 blocks away was the hotel's sister property. I was staying there apparently. They had no kitchen and I had to change rooms midway through my stay for some reason. Breakfast was fine, except they had to run and get it from somewhere because.... No kitchen. So, it was very disjointed. The property itself was ok, just not what I booked.
Stayed 3 nights in Nov 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
I booked for 4 nights and decided to extend one more night for less expensive option. The hotel upgraded the last night so I didn’t have to pack up and move to a smaller room. Several options to choose from breakfast menu. Always brought out a glass of orange juice and delicious fruit cups. Instant coffees and teas 24 hours at the breakfast area in addition to some at the room. Very convenient to Mekong river walk, many Wats, night market and morning market. At 5:45 am, you get to see monks going for Alms giving around the corner. One of the staffs, Air, was very helpful. Will stay again when I have a chance to visit Luang Prabang.
Stayed 1 night in Mar 2020
Response from Air on 30 Mar 2020
Dear, Sabaidee! Thank you for taking the time to complete our survey, we are elated you enjoyed your stay with us and that our service and facilities met you expectations. We look forward to welcoming you back to our villa Warm Regards, Air & Team villa.

10/10 Excellent

Alexa, England

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and quiet! Everything is walking distance apart from kuang si falls which you can book from hotel to pick you up. Staff friendly and very helpful and breakfast was also good. Would defiantly stay again and recommend!
Stayed 6 nights in Mar 2020
Response from Air receptionist on 25 Mar 2020
Dear,Sabaidee! Thank you for taking the time to complete our survey, we are elated you enjoyed your stay with us and that our service and facilities met you expectations. We look forward to welcoming you back to our villa Warm Regards, Air & Team villa.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from le duc tho on 9 Jan 2020
Sabaidee! Thank you for choosing Villa chitchareun boutique hotel and taking the time to review your recent stay. I'm elated to hear that you had a memorable stay and pleased to read that you had a gratifying experience, particularly from the service provided by our team and the facilities, food etc...And truly honored that you considered it as 'the best properties we have stayed'. It means a lot to us! Once again, thank you for your review and recommendations, and we hope to welcome you back in the future. Best, Villa team

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Positives: friendly staff, great location, pretty looking hotel, clean. Negatives: not enough hot water for showers, and consequently hot tub in 'suite' unuseable, overpriced for what it offers, small breakfast, TV didn't work, no windows in the suite. Overall, if you book a regular room and don't pay more than $50 per night it is probably ok. The 'suite' is a rip off, don't bother paying the extra.
Stayed 2 nights in Dec 2019
Response from Air receptionist on 26 Dec 2019
Dear Anonymous Sabaidee from Luang Prabang, Thank you for taking the time to post a review of our villa. We apologize for the mishaps in service, please be assured, we constantly endeavor to improve our facilities . As you pointed out, our team try hard to please,We look forward to welcoming you back to our property. Best, villa team

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay!
We had a very pleasant stay here. Quick and easy at time of check in and check out. Breakfast was lovely. Room was clean, spacious and comfortable. The locations n is great! Would definitely recommend staying here.
Stayed 3 nights in Oct 2019
Response from le duc tho on 27 Oct 2019
Thank you for leaving good reviews for our hotel. We are happy to welcome you. Looking forward to seeing you next time. thank you

8/10 Good

Jan, Murwillumbah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely breakfast each day. Gorgeous garden surroundings and convenient to rveryehere.. My room was quite luxurious. It would have been good though to have soap for the hand basin supplied.
Stayed 2 nights in Oct 2019
Response from le duc tho on 27 Oct 2019
Thank you for leaving good reviews for our hotel. We are happy to welcome you. Looking forward to seeing you next time. thank you

2/10 Terrible

KK, Denver, CO

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel was clean and service was very good ...until....one of us was showering the second day of our stay (we were two female friends traveling together) ... and a silver iPhone appeared in between the wooden slots of the vent in the shower to film us. There is NO way this was an accident and was VERY intentional. Whomever did this, knew what he was doing and had likely done this before. Unfortunately this really put a bad taste of Luang Prabang and made us feel very violated and uncomfortable which was disappointing and did not fit with the rest of our time there. Be very careful staying in room 101 as the room backs up to the alley where the staff works so it is noisy and provides access for perverts to film in the shower. The owner needs to provide better assurance and protection to its guests, along with training of respect of women to its staff. I hate to write this as the rest of the stay was good however all future travelers MUST be aware.
Stayed 3 nights in Sep 2019
Response from le duc tho on 11 Oct 2019
hello my hotel owner. As you said, I don't really know who caused it. and I will have an urgent meeting on this matter. I asked two men. They told me nothing was wrong. They are working in the back. and there is confusion. That's what they said. and I need more accuracy. and I'm not going to mention those people who do this bad thing at our hotel. I own the hotel. On behalf of really sorry about this problem occurred. I was in Vietnam in those days. And today I come back and see that I will make it clear. thank you

8/10 Good

uri

Liked: Staff & service, property conditions & facilities, room comfort
נעים וקרוב לכל המקומות
המלון קרוב למרכז ,ארוחת בוקר קונטיננטליתנעים
Stayed 3 nights in Oct 2019
Response from aere on 21 Nov 2019
Thank you for leaving good reviews for our hotel. It is very helpful for us to be able to improve better thank you. Nice to meet you

8/10 Good

Frederic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and Friendly Stay Near Everything
I liked my four-night stay at the Chitchareune. It's location is perfect if you like the quiet area on the north side of the ancient sector of Luang Prabang. It's a 2 min walk to the main street and just behind the road along the river dotted with many temples, cafes and restaurants. The few staff members at the hotel always greeted me with smiles and kept the hotel functioning well. For being a 3 star, the hotel is decent. Although I appreciated the size of my room with air conditioning and the bed very comfortable, I would have liked a window. The picture on Hotel.com of the room implied a terrace, but there is not one from the room. Also, the large jet-tub that I was initially tempted by I did not use. Overall I had a good stay and would stay at this hotel again.
Stayed 4 nights in Jul 2019
Response from le duc tho on 25 Jul 2019
Thank you for leaving a good review for our hotel. Nice to meet you.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant play to stay
A verity pleasant hotel in a good location. Very obliging and pleasant service
Stayed 7 nights in Jul 2019
Response from le duc tho on 18 Jul 2019
Thank you for leaving a good review for our hotel. Nice to meet you

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff , close to everything, clean tidy, good bathroom everything we needed will be back.
Stayed 1 night in Jul 2019
Response from le ductho on 17 Jul 2019
Thank you for leaving a good review for our hotel. Nice to meet you

8/10 Good

nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jun 2019
Response from le duc tho on 23 Jun 2019
Thank you for leaving a good review for our hotel. Nice to welcome you

10/10 Excellent

nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location in a quiet garden. Off the beaten track a bit but within my favorite area of Luang Prabang. Would stay here again!
Stayed 7 nights in Jun 2019
Response from hai on 12 Jun 2019
Thank you for leaving a good review for our hotel. see you again. nice to welcome you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable spot
Clean and comfortable spot. Receptionist was very attentative and breakfast was delicious!
Stayed 2 nights in Jan 2019
Response from LE DUC THO on 20 Jan 2019
Thank you for leaving a good review for our hotel. Nice to welcome you

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from LE DUC THO on 15 Jan 2019
Thank you for leaving a good review for our hotel. Nice to meet you

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location in the centre of the old town
We stayed at this hotel for 1 night in mid-December 2018. The hotel is in a good location, near the centre of the old town, close to the tip of the peninsula. It’s a 5-10 minutes’ walk to the night market and the Phu Si hill. There are many shops and restaurants available in the area. One thing to note – if you have your own motorbike, there is no convenient parking nearby. You need to lock your bike in the alley and hope that it’s still there in the morning. The hotel staff are very friendly and accommodating. The spacious room had good Wi-Fi coverage, a split system air-con and a spa bath (we did not try it). The bed is a good size. The shower and toilet are separate, which is always a plus. The overhead shower-head was a little useless, with water leaking all around instead of where you want it to go. But there is also a hand-held shower hose which worked well. For breakfast you are given several cooked options, but there is not much in terms of buffet. Still, the cooked breakfast was nice. Overall we had a positive experience and will not hesitate to stay there again.
Stayed 1 night in Dec 2018
Response from LE DUC THO on 4 Jan 2019
Thank you for leaving a good review for our hotel Nice to meet you

10/10 Excellent

Yelena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place to relax
Great place, very comfy beds, quiet room, hot water, nice breakfast AND you get a free local whiskey bottle !
Stayed 1 night in Dec 2018
Response from LE DUC THO on 3 Jan 2019
Thank you for leaving a good review for our hotel. thank you

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay at this hotel. We were only booked for a night but extended for a second night. Beautiful property, large spacious rooms. Beds were comfortable. Shower was hot and we loved that it was separated from the toilet. Staff were so friendly and helpful. Breakfast was a small selection but very tasty and a nice inclusion. Close distance to the main walking area in old Luang Prabang. Would definitely stay again! Great value for the money.
Stayed 1 night in Nov 2018
Response from LE DUC THO on 2 Oct 2019
thank you very much you come here stay with us, see you again, have a nice day

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rustic little paradise!
Simply perfect, a dream!
Stayed 3 nights in Nov 2018
Response from LE DUC THO on 19 Nov 2018
Thank you very much for leaving a good review for our hotel I am looking forward to meeting you again

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from LE DUC THO on 12 Nov 2018
Thank you for leaving a good rating for our hotel We are happy to welcome you

10/10 Excellent

Stefan, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very quiet, lovely hotel with friendly staff. Very near to the Mekong river. We enjoyed it very much!!
Stayed 6 nights in Oct 2018
Response from LE DUC THO on 10 Nov 2018
Thank you for leaving a good review for our hotel see you

8/10 Good

Virahjeat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room. Good location. Reasonable breakfast. Only small problem: tap in shower room leaked, with audible drips on floor disturbing sleep.
Stayed 4 nights in Oct 2018
Response from LE DUC THO on 2 Nov 2018
Thank you for leaving a good rating for our hotel Wish you happy

8/10 Good

David, Australia

Liked: Cleanliness, staff & service, room comfort
Good location
This hotel is in a great location, just a few steps to the Mekong River and nice restaurant's. 600- 700 mts to the night markets. Staff were helpful. Breakfast was a good start to the day. Laundry next door. Overall very happy with my stay.
Stayed 1 night in Jul 2018
Response from ag on 3 Aug 2018
Thank you for leaving a good rating for our hotel see you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in great location and staff were very friendly. There is a bike rental place right beside it and laundry. All very affordable. My only slight issues with the facilities: the rooms can be a bit cleaner. Shower and toilet areas had a lot of dust build up and spider webs. However they were out of reach so while they weren’t pleasing to look at, they were never directly an issue. Walls are very very thin. Can hear everything. However for the price the beds are very comfortable and the location is great. Staff are very friendly and easy to talk too.
Stayed 6 nights in May 2018
Response from sdasf on 5 Jun 2018
thank you very much see you netx time

10/10 Excellent

YU-HUI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整體棒極了
接待人員服務親切 飯店位置佳
Stayed 5 nights in Jan 2020
Response from Air receptionist on 19 Feb 2020
Dear YU-HUI Sabaidee! Thank you for your valuable time to provide feedback or your recent stay. We're very pleased to hear that you like our staff services, Your positive comments are definitely the driving force for us.we look forward to welcoming you back to our property. Have a nice day! Best regards villa team

8/10 Good

Vittore

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness
Mi aspettavo di più
Hotel per niente male con personale molto gentile, ma con alcune pecche. Non vengono fatte le pulizie giornaliere, né rifatti i letti né tantomeno cambiati gli asciugamani. Doccia con scarico intasato. Struttura di doccia e WC che non consente la necessaria privacy.Ottima posizione.
Stayed 4 nights in Feb 2020
Response from villa team on 8 Feb 2020
Thank you for your valuable time to provide feedback or your recent stay have a nice day. kind regards villa team

10/10 Excellent

Kazuya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
落ち着いた感じのいいホテル
受付がゆっくりであるが、落ち着いた英語で対応してくれて感じが良かった。メイン通りに接していないが、ルアンパパーンは小さな町なので、どこに行くにも困らない。
Stayed 1 night in Dec 2019
Response from Air receptionist on 8 Feb 2020
Dear Kazuya Sabaidee! Thank you for your valuable time to provide feedback or your recent stay. We're very pleased to hear that you enjoyed your stay with our facilities and environment, as well as our staff services, your positive comments are definitely the driving force for us. We very much look forward to welcoming you again in Luang Prabang. Have a nice day! Best regards villa team

10/10 Excellent

JIYU

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
정말 너무 좋았습니다. 조용하고 주변 모든 시설이 가까이에 있고 무엇하나 빠지지 않는 호텔이었습니다. 더 좋았던건 조식입니다. 주문을 받아 요리를 해주시는데 대접받는 느낌이었습니다.
조식
누들
정갈하게 나오는 과일
Stayed 1 night in Nov 2019
Response from AIR receptionist on 21 Nov 2019
Dear JIYU Sabaidee! Thank you for your valuable time to provide feedback or your recent stay. We're very pleased to hear that you enjoyed your stay with our facilities and environment, Your positive comments are definitely the driving force for us. We very much look forward to welcoming you again in Luang Prabang. Have a nice day! Best, villa team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien dans l’ensemble. L’emplacement est excellent. Le personnel est très agréable. Le petit déjeuner est très soigneux. Les sanitaires sont à mieux soigner.
Stayed 3 nights in Nov 2019
Response from Air on 12 Nov 2019
Dear Anonymous Sabaidee! Thank you for your valuable time to provide feedback or your recent stay. We're very pleased to hear that you enjoyed your stay with our facilities and environment, as well as our staff services, Your positive comments are definitely the driving force for us. We very much look forward to welcoming you again in Luang Prabang. Have a nice day! Best, villa team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
พนง. ทุกแผนก ตั้งแต่ พนง.ต้อนรับ ไปจนถึงแม่บ้าน ยิ้มแย้มแจ่มใส พูดจาดีทรักในการบริการ เคารพงานที่ทำ.
Stayed 8 nights in Oct 2019
Response from le duc tho on 17 Oct 2019
Thank you for leaving good reviews for our hotel. Nice to meet you

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
พนักงานบริการดีครับคุยง่ายเป็นกันเอง ห้องพักสะอาด​ แต่ติดห้องน้ำออกแบบมาไม่มีกลอนล็อกประตู​ โดยรวม​ ชอบมาก​ แนะนำครับ​
Stayed 3 nights in Sep 2019
Response from LE DUC THO on 23 Sep 2019
Thank you for leaving a good review for our hotel. Nice to meet you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from le duc tho on 6 Aug 2019
Thank you for leaving a good review for our hotel

8/10 Good

Christophe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel excellent rapport qualité prix
Hotel très très agréable et à 20 euros la nuit plus petit déjeuner, que dire. Le personnel est très avenant et sympathique, endroit parfait pour Luang Prabang
Stayed 3 nights in Jul 2019
Response from le duc tho on 29 Jul 2019
thank you very much nice to meet you

10/10 Excellent

Tetsuo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
親切なスタッフのホテル
スタッフと対応がよく皆笑顔で接してくれた。近くのナイトマーケットやレストランにも歩いて行けて便利なロケーションである。
Stayed 2 nights in Jun 2019
Response from le duc tho on 10 Jul 2019
Thank you for leaving a good review for our hotel. Nice to meet you

10/10 Excellent

jun

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
아침도 맛있고 방 딱 보자마자 크고 화장실이 분리되어있어서 너무 편했습니다. 다음에도 루앙프라방에 온다면 여기 이용하겠습니다.
Stayed 5 nights in Apr 2019
Response from le duc tho on 5 May 2019
고맙습니다. 나는 너를 환영하게 아주 행복하다

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good location and hotel
Great breakfast, not because of variety but the pancakes were amazing. Nice location, a bit outside of all the action so good with the calm and quietness. A bit hard to communicate with them as they didn't know much english. TV didn't work in the room; the shower was separate of the sink and toilet (deconstructed bathroom) and not in best condition.
Stayed 1 night in Mar 2019
Response from le duc tho on 13 Jun 2019
Thank you for leaving a good review for our hotel Nice to meet you

10/10 Excellent

jean-francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien
Stayed 3 nights in Jan 2019
Response from z on 13 Jun 2019
Thank you for leaving a good review for our hotel. Nice to meet you

4/10 Poor

Margot

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Abgewohntes Hotel in guter Lage
Das Hotel ist in die Jahre gekommen, die Fotos geben nicht den Istzustand wieder. Es ist abgewohnt, muffiger Geruch, in der ersten Nacht unerträglich, dann konnten wir in ein anderes Zimmer wechseln, wo es etwas besser war. Das Badezimmer ist als solches nicht vorhanden, es gibt eine separate Dusche, eine separate Toilette, jeweils nur mit einer Glastür, die oben und unten offen ist, abgetrennt, das Waschbecken ist im Zimmer. Alles etwas dunkel. Das Frühstück besteht aus Eiern, die man wählen kann, Neskaffee (!), und einem Baguette, das seinen Namen nicht verdient, es wird zudem in der Mikrowelle heiß gemacht, was davon bleibt, kann man sich denken. Es gibt ganz nah zum Hotel an der Hauptstraße eine Zürcher Bäckerei, dort gibt es wunderbares knuspriges Baguette und Croissants. Das Personal bzw. Inhaber sind nett, aber etwas schlafmützig. Die Lage ist gut, denn es ist alles fußläufig zu erreichen oder man mietet sich ein Fahrrad.
Stayed 6 nights in Feb 2019
Response from saffffa sfs on 4 Mar 2019
thank you

8/10 Good

jean-francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien mais...
Hôtel très sympa et très propre, très bien situé mais qui ne respecte pas forcément les réservations pourtant confirmées depuis de nombreux mois. Deux exemples durant notre séjour !
Stayed 1 night in Jan 2019
Response from LE DUC THO on 25 Jan 2019
Thank you for leaving a good review for our hotel. Nice to meet you

10/10 Excellent

Sebastien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel parfait, pratique pour Tak Bat
Belle suite avec baignoire, la maison a du charme, baignoire, douche et literie très bien (surtout pour l’Asie du Sud-est). Emplacement super dans le meilleur quartier de Luang Prabang. Seul bemol l’emplacement du petit déjeuner pas très joli, et le petit déjeuner en lui-même qui pourrait être en peu plus qualitatif. mais l’ensemble est très bien, j’y retournerais. Je recommande.
Stayed 6 nights in Jan 2019
Response from LE DUC THO on 22 Jan 2019
Thank you for leaving a good review for our hotel. Nice to meet you

8/10 Good

masato

Liked: Property conditions & facilities, room comfort
静かな 立地のホテル
全体的には 快適に過ごせましたが、タオルとバスタオルが湿っぽく 破れていていました。テレビがあるのですが スイッチが入らなかったです。シャワーは 水圧が非常に弱く使いづらかったです。
Stayed 2 nights in Jan 2019
Response from LE DUC THO on 18 Jan 2019
Thank you for leaving a good review for our hotel. Nice to welcome you

8/10 Good

max henrik

Liked: Staff & service
Roligt sted.
Dejligt stille sted, super søde og hjælpsomme værter.
Stayed 3 nights in Jan 2019
Response from LE DUC THO on 9 Jan 2019
THANK YOU for leaving a good review for our hotel Nice to meet you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from LE DUC THO on 6 Jan 2019
Thank you for leaving a good review for our hotel Nice to welcome you

8/10 Good

Verified traveller

Liked: Staff & service
泊まれますが、コストパフォマンスはちょっと。
ホテルの対応自体は良かったと思います。 シャワーとトイレが個室になっておらず、壁と透明なドアで一部が仕切ってあっただけなのは残念です。 またタオルをかける器具の留め金が外れていて、使い物になりませんでした。まあ 部屋にウィスキーが設置されていて、無料と言われたのには驚きました。 部屋自体の清潔感は問題ないと思いますので、一人旅ならば選択可というところでしょうか。 立地は少し奥まったところにありますので、夜は少々暗いです。 WIFIはラオスなので、こんなものかなぁという速度、安定性でした（たまに繋がらなかったり、速度が遅かったり・・・）。 空港へのタクシーの手配をお願いしたところ、ホテルに支払うように言われましたので支払ったのですが、気になったので当日迎えに来たドライバーに確認したところ、「直接私に支払ってくれ」と言われました。 ホテルの人に話したところ、「ドライバーに支払ってください」と言われ、「昨日ホテルに払ったでしょ？」と説明したら、「ああ、そうだった。すみません」と言って事なきを得ました。 単なる思い違いですが、何も確認せずにタクシーに乗っていたら空港でドライバーと揉めていたでしょうから、やはりアジアで料金の前払いは避けたほうが無難と思った次第。
Stayed 2 nights in Dec 2018
Response from sdasf on 14 Dec 2018
Thank you for leaving a good rating for our hotel. see you

8/10 Good

Verified traveller

Liked: Cleanliness
It is a nice little hotel
It was a nice hotel and staff does the best to help you. However, they told me to take a taxi from the airport when I requested a shuttle service by email. The room is clean and nice, but AC in my first room was broken and the next room, which they gave me instead, had a faucet from which water was flowing little by little all the time. It was not very noisy but I had it as a background noise all the time. The staff did their best to fix it, but it did not go very well it seems. But you know, at the end, it is Laos...we should not be too picky.
Stayed 5 nights in Oct 2018
Response from LE DUC THO on 30 Oct 2018
Thank you for leaving a good review for our hotel And sorry for what happened unexpectedly Wish you happy

6/10 Okay

なべたく, 日本、大阪

Stayed 2 nights in Aug 2018
Response from dg on 23 Aug 2018
Thank you for leaving a review for our hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good for the price. strongly recommended!
Very wide! 넓고 깨끗한 객실! 그 저렴한 싼 가격에 더 이상 요구는 무리! 강추! strongly recommended!
Stayed 4 nights in Aug 2018
Response from LE DUC THO on 7 Sep 2018
Thank you for leaving a good review for our hotel Thank you