Search Hotels Near Lower Fire Lake, Eagle River

"We chose this hotel over cheaper options mainly because it advertised a spa. Unfortunately, when we arrived, we were told that the sauna wasn’t working and wouldn’t be fixed anytime soon. That was extremely disappointing, as the spa was the main reason we were willing to spend more money to stay here. Had we known, we would have chosen a more affordable hotel that at least included breakfast. What made the situation worse was that the staff didn’t seem particularly apologetic and didn’t offer any kind of compensation or gesture of goodwill, such as complimentary breakfast. The room itself also had a few issues. It was on street level, and the blinds were quite see-through, so we could clearly see the lights from passing cars and people outside, which made it feel less private and disrupted the atmosphere. There was also no hair dryer in the room, we had to request one after arriving. Overall, the stay didn’t meet our expectations, especially considering the price we paid. Because of this experience, I wouldn’t stay here again and will be seeking a partial refund."

"Didn’t even spend the night there. The conditions were terrible. I got a key that was supposed to open the door and it did not open the door. I was standing outside for 510 minutes freezing. Then I overheard rumors that the cops were there the night before and they might come again for other people. This is not a safe environment. People were digging cigarette butts out of the trash did not feel safe. "

"Such a friendly lobby and check in process. Everyone has been so helpful giving tips about living in Alaska and exploring Anchorage. "

"Whole place was run down. Rooms were not very clean at all"

"The room is "

"Great place to stay for the Iditarod. "

"Room and bathroom is clean, although sheets had old sticker residue and ripped hole in pillow case. Pillows are near flat and bedding was thin with no extra provided. No USB ports in room was an unexpected added cost to buy wall charger. Also had homeless hanging near garbage cans outside. Staff was friendly and quick check in/out. Washer & dryer for laundry on each floor is nice, as well as vending for snacks/drinks. You can tell there has been some upgrades to rooms/bathrooms but minor wall damage and other minor things indicates an older hotel."

"Room attendants emptied the trash, then left the trash bag in my room. Also a room on my floor flooded with water. "

"This was a home...like a really crappy airbnb only worse, owner didn't notify me of canceling my stay until i arrived, was high, lied about emailing me and giving me a refund. Def meth house vibes. Do not recommend lol"