4/10 แย่
Maria
29 มิ.ย. 2025
We were disappointed with our stay at this hotel in London during our Europe trip. The location, while not as central as expected in Greenwich, was quieter. However, the room was uncomfortably hot, and despite notifying reception, they were unable to resolve the issue. We requested a different room, but none were available. The staff advised that they needed managers approval to give us fans and they took a long time to approve only one extra fan, which did not sufficiently cool the room. The room layout was also inconvenient, as the sofa bed could not be opened fully due to a diningtable blocking it. We moved the table towards the side, but that blocked the kitchen and the exit from the room. In other words, there was nowhere to put the table and open the sofa bed at the same time. The room is not suitable for four people as advertised. The reception staff were sympathetic but unable to address the issues effectively. Additionally, we discovered mold on the sheets in the morning, which was immediatelyreported but not directly addressed by the manager. The compensation offered was 20% off a future stay, but we have no intention of returning.
Maria
เข้าพัก 1 คืน, มิถุนายน 2025