Is Golden Star Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Golden Star Hotel?

This hotel doesn't offer parking.

What time is check-in at Golden Star Hotel?

Check-in start time: 3:00 PM; check-in end time: midnight. After-hours check-in is not available.

Where is Golden Star Hotel located?

Located in London City Centre, this hotel is within a 15-minute walk of Apollo Victoria Theatre and Victoria Station Travel Information Centre. Buckingham Palace and Hyde Park are also within 1 mile (2 km). Victoria Underground Station is 8 minutes by foot and Pimlico Underground Station is 10 minutes.

Golden Star Hotel Reviews, Deals & Photos 2025

2/10 Terrible

Lee

20 Jul 2025

Disliked: Staff & service, property conditions & facilities

Booked, walked there but no room available

Stayed 1 night in Jul 2025

2/10 Terrible

Arianna

14 Aug 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

The place was so unclean and i have taken pictures. I left the property at 6am as i couldn't wait to leave

Stayed 1 night in Aug 2025

2/10 Terrible

Adnan

13 Jul 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

There was not check in availability No room available but booking and charging accepted. Check in time 12 in night they didn’t open door and refused to give rooom because not available and money not refunded

Stayed 1 night in Jul 2025

6/10 Okay

Anton

27 Jul 2025

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

Despite the overall low ratings this hotel has received, I was pleasantly surprised by the friendly and helpful lady who handled the keys. I had to go to a different building to pick them up, which was a bit unexpected, but she made the process quick and smooth. The room was quite basic. The bed was freshly made and the large flat screen TV worked well with a streaming service included, but the cleanliness left a lot to be desired—it felt a bit run-down and not very well maintained. The shared bathroom was very small and cramped. That said, I personally found it fine for my stay, since I spent most of my time out exploring London. The location was a big plus, with great access to public transport and connections around the city. If you're mainly looking for a place to sleep and don’t mind a more worn environment, this place could work—especially on a budget.

Stayed 5 nights in Jul 2025

2/10 Terrible

Odalys

7 Nov 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Please, in my opinion, the pictures at the Expedia app, it's completely different. UK inspection passed through,at the time of my vacation, and they're answering for your service.

4/10 Poor

Craig

9 Jul 2022

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dirty run down below budget hotel

Dirty, run down, uncomfortable, and lacking basic amenities. Not recommended.

Stayed 1 night in Jul 2022

2/10 Terrible

Sidnei

22 Jul 2022

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible room - avoid !!!

Horrible to not be rude, I’ve never seen something like this before, dirty and poor condition, never been cleaned. I don’t know how hotels.com accepted property’s like this. Very sad.

Stayed 1 night in Jul 2022

2/10 Terrible

Nicholas

2 Jul 2022

Disliked: Cleanliness, staff & service, room comfort

Worst hotel in London?

The room had only one power socket which needed an extension draped over a sink to use it. TV not working, just a single sheet on the bed, broken window, shower and door. By far the worst place I have ever had to stay

Stayed 4 nights in Jun 2022

2/10 Terrible

William

20 Jul 2022

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

HORRIBLE EXPERIENCE

The shower was disgusting and dirty with spiders and cobwebs. The tv wasn’t working & the sink was stopped up. There were no fans or air conditioning. The room is just unusable.

Stayed 1 night in Jul 2022

2/10 Terrible

James

1 Jul 2022

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible experience

This has to be the worse room (cannot call it a hotel) I have ever entered - I have seen better flop houses. The room was dirty beyond belief and when I complained the gentleman stated it was a reasonable hotel. I would certainly not wish anyone to stay here - photos will speak a thousand words!! Not happy to have paid anything for this pleasure, Hotels.com you need to remove them from your website I only remained as I needed to be in London and everything was sold out or crazy prices when I tried to re-book

Ceiling damaged - theme throughout the building unkept and damage everywhere

Beds on arrival (I never used them for fear of not being clean

Carpet (dirty) and coffee making stuff ???

Stayed 2 nights in Jun 2022

2/10 Terrible

Verified traveller

9 Jul 2022

Disliked: Staff & service, property conditions & facilities, room comfort

NEEDS SHUTTING DOWN

Absolutely abysmal! Dirty, health and safety nightmare and public health concern.black mould in the shower, half a shower door missing, toilet flush broken, extension lead over the sink, window smashed and masking taped, curtain hanging off, cigarette burn on the bedsheet. Couldn’t breathe in the room had to go outside and use my asthma pump several times. Owner turned nasty and aggressive when issue were bought up. No inside lock on the door or bathroom door. Hotels.com need to pull this from their site. DO NOT GO!

‘Paint�’ on the door (no brown paint in the room poor excuse)

Stayed 3 nights in Jul 2022

4/10 Poor

Declan

18 Jul 2022

Disliked: Cleanliness, property conditions & facilities, room comfort

Bare essentials

Much too expensive for what is given. The conditions in the room are extremely basic. The room wasn't cleaned thoroughly at all. The shower worked fine. In the twin room, one bed was really firm and the other very soft. The curtains were hanging on by a thread and let in light all the time. The walls to my room were really thin so that I could hear the person's TV on deep into the night. There isn't a reception, the owner simply takes cash because the card machine was 'broken'. Your details are written down on pieces of paper that are cut into shape. Look, if you/re just looking to have the bare, and I mean VERY bare essentials of a place to rest then stay here but just make sure you're not paying top dollar like I did. Lastly, the man I dealt with staying there was respectful and kind - the money just isn't put back into the property.

Stayed 2 nights in Jul 2022

2/10 Terrible

Rosane

27 Aug 2025

Disliked: Cleanliness, amenities, property conditions & facilities

Very dirty

Stayed 2 nights in Aug 2025

2/10 Terrible

Venessa

10 Jul 2025

Stayed 2 nights in Jul 2025

2/10 Terrible

Alejandro

28 Apr 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Imposible poder comunicarse con el hotel de ninguna de las formas.

Stayed 3 nights in Apr 2025

2/10 Terrible

Oliver

25 Feb 2025

Stayed 1 night in Feb 2025

4/10 Poor

Federico ignacio

30 Oct 2022

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lo barato sale caro

Buena ubicacion, pero el resto no me ha gustado sobre todo la higiene. El lugar muy barato pero no volvería. Me he equivocado.

Stayed 4 nights in Oct 2022

4/10 Poor

Thais

28 Oct 2022

Stayed 2 nights in Oct 2022

2/10 Terrible

Verified traveller

21 Oct 2022

Hotel horrível

Experiência muito desagradável! Tirem imediatamente esse local da lista de hotéis, pois prejudica a marca!

Stayed 2 nights in Oct 2022

2/10 Terrible

Debbie

2 Oct 2022

Stayed 1 night in Oct 2022

2/10 Terrible

LUZ

7 Sep 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Terrible like a horror movie experience.

Stayed 2 nights in Jul 2022

2/10 Terrible

Eva-Lena

16 Aug 2022

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Trasiga lampor i trappuppgången. Fanns bara lakan och handduk för en person. Smutsiga golv.

Stayed 3 nights in Aug 2022

2/10 Terrible

Jake

15 Jul 2022

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jul 2022

2/10 Terrible

Andrea

11 Jul 2022

Stayed 1 night in Jul 2022

2/10 Terrible

Kayleigh

10 Jul 2022

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Reported to Trading Standards - not fit for people

Let me begin this review by telling readers that I once slept in a barn owned by somebody nicknamed "Uncle Filthy" and it was still better than this place. In fact, I'm pretty sure when Mary and Joseph followed the North Star, they wound up at The Golden Star instead and decided a barn was a more appealing option. Never in my life have I stayed somewhere as disgusting as this rot hole, and I doubt I ever will again. Our room stank of damp, and had some unidentified red substance smeared up the walls, dirty bedsheets shoved down the side of the bed, the walls were filthy, every corner of the room was thick with dirt and dust, as were the surfaces and the falling apart cupboard which had a dirty bowl and an old cushion on top. The bin was full of rubbish, although by this point, that was the least of our worries, as was the nonfunctional light in the bathroom. The wooden window frames were rotten and filthy, and the toilet had poop smeared around the bowl, and clearly hadn't been cleaned. Outside of our room was a small utility cupboard with a washing machine. The floor was strewn with brown filthy bed sheets which piled up maybe four or five feet. In the hallway there was mould on the walls and bed sheets hanging on bannisters and on wooden racks which obstructed the walkway. There was another cupboard semi-concealed by a curtain, which was full of more dirty bedsheets and piles of rubbish. This place is like something from a horror movie. It needs shutting down.

Window frames farming their own ecosystem in the rot.

A bin, which is exactly where this B&B should go.

We were too scared to even touch the kettle, let alone use it to make a hot beverage.

Not an early Christmas present, but instead a dirty bedsheet shoved down the side of the bed.

Stayed 2 nights in Jul 2022

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Golden Star Hotel

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